Need Advice – Fighting UKCPM PCN at Rathbone Market (110 Barking Road)

MothballsWallet

Wizwacks said:

I did. Was on the phone for 45 min. 

For anyone else facing these issues, they advise you not to use Chrome, but any other browser. I did so, while on the phone to them, still got nothing. Then I was given the following: 

For IT issues with MCOL:
mcolITassistance@justice.gov.uk

To acknowledge a claim (AOS):
aos.ccbc@justice.gov.uk

To submit a defence or respond to a claim:
claimresponse@justice.gov.uk

Going to do it via Email now. 

Hello - IT developer with 15+ years' experience here. Firefox, Edge, Chrome are all based on the Chromium engine under the bonnet. AFAIK, Opera, Brave and Safari are based on something else.

Also, I'm sure the World Wide Web Consortium (W3C) has guidelines around user experience and site usability and those don't mention anything about restricting which browsers users should be using to access the site.

Sorry, but I get irked when companies/organisations say "oh, you need to use browser X to use our site".

Coupon-mad

Yep and it won't even be the browser!

soulfella

soulfella said:

Coupon-mad said:

Nobody else has reported this. I cannot see your screenshot. I reckon you are on the wrong page or something. Show us the screenshot with your data redacted.

I had the same issue last night and found this thread when looking for answers. I believe I used the same procedure when submitting the AOS on the 5/8/25, which appeared to have worked correctly, though this is my first time. I’ll call them on Monday.

After waiting nearly two hours to get through, the advisor said they had no idea the login wasn’t working and suggested I email my defence. They said they’d email me and I had to provide all the required info. 

I didn’t get an email.

Coupon-mad

soulfella said:

soulfella said:

Coupon-mad said:

Nobody else has reported this. I cannot see your screenshot. I reckon you are on the wrong page or something. Show us the screenshot with your data redacted.

I had the same issue last night and found this thread when looking for answers. I believe I used the same procedure when submitting the AOS on the 5/8/25, which appeared to have worked correctly, though this is my first time. I’ll call them on Monday.

After waiting nearly two hours to get through, the advisor said they had no idea the login wasn’t working and suggested I email my defence. They said they’d email me and I had to provide all the required info. 

I didn’t get an email.

You don't need that info and they keep telling people the wrong thing, such as in the thread that you found:

https://forums.moneysavingexpert.com/discussion/6619878/need-advice-fighting-ukcpm-pcn-at-rathbone-market-110-barking-road/p4

Sorry to ask: you're not putting your claim details in under 'search claim history' by mistake are you?

Wizwacks

Finally submitted it. First time I got any confirmation back instantly. 

Coupon-mad

Wizwacks said:

Finally submitted it. First time I got any confirmation back instantly. 

I hope you signed & dated that defence under a statement of truth & attached it as a PDF?

Wizwacks

Yep submitted that with the email. Thanks

Do they still have a mediation period? 

Coupon-mad

Yes: you are now going to follow the remaining 8 steps in the Template Defence thread.

Everything from the court arrives by post except for the Mediation email but don't read that because it tells you to do preparation that isn't required in a parking case.

See our 8 steps! 

Wizwacks

Latest update. 

Coupon-mad

Right. As explained in the 8 steps!