TalkTalk transfer to utility warehouse. Is this legal?

IW74

Tentmantent said:

I've just had an email saying I'm being transferred from TT to UW on 1st December. This is having signed up with Shell, then Octopus, the Talk Talk and now UW. I used the TT chat and an agent said that my account was NOT due for transfer. Who do I believe? What's going on?!

They wrote to me at the start of July telling me that my account had transferred on 30th June, and I'd hear from UW soon.
It's now November, and I'm still with TT; received my latest bill yesterday.
Absolutely no further mention of UW, so I'm assuming it's not happening. They also contradicted themselves with my end of contract options - telling me initially I'd have to re-contract for their best price, then a couple of months later telling me I could just do nothing, and stay on the same price! Which I have.
I treat any emails from them with a massive pinch of salt now - the price isn't bad, and the broadband works, so if it stays that way I'll be happy enough.

Neil_Jones

IW74 said:

Tentmantent said:

I've just had an email saying I'm being transferred from TT to UW on 1st December. This is having signed up with Shell, then Octopus, the Talk Talk and now UW. I used the TT chat and an agent said that my account was NOT due for transfer. Who do I believe? What's going on?!

They wrote to me at the start of July telling me that my account had transferred on 30th June, and I'd hear from UW soon.
It's now November, and I'm still with TT; received my latest bill yesterday.
Absolutely no further mention of UW, so I'm assuming it's not happening. They also contradicted themselves with my end of contract options - telling me initially I'd have to re-contract for their best price, then a couple of months later telling me I could just do nothing, and stay on the same price! Which I have.
I treat any emails from them with a massive pinch of salt now - the price isn't bad, and the broadband works, so if it stays that way I'll be happy enough.

Technically nothing changes as TalkTalk powers Utility Warehouse broadband anyway, its just who you get billed by that changes.

The announcement just said "later this year":

https://www.ispreview.co.uk/index.php/2025/07/broadband-isp-talktalk-moves-more-customers-to-utility-warehouse.html - "    A TalkTalk spokesperson told ISPreview [July 2025]:    “We have agreed to transfer a small number of customers on standalone and legacy products to Utility Warehouse. We are contacting those customers now to advise them but they don’t need to do anything and won’t see any changes for the time being. We will contact them again later in the year, before the migration, but there will be no interruption to services.”"

Six weeks is still plenty of time to count as "later this year", by TalkTalk standards anyway.