TalkTalk transfer to utility warehouse. Is this legal?

IW74

Tentmantent said:

I've just had an email saying I'm being transferred from TT to UW on 1st December. This is having signed up with Shell, then Octopus, the Talk Talk and now UW. I used the TT chat and an agent said that my account was NOT due for transfer. Who do I believe? What's going on?!

They wrote to me at the start of July telling me that my account had transferred on 30th June, and I'd hear from UW soon.
It's now November, and I'm still with TT; received my latest bill yesterday.
Absolutely no further mention of UW, so I'm assuming it's not happening. They also contradicted themselves with my end of contract options - telling me initially I'd have to re-contract for their best price, then a couple of months later telling me I could just do nothing, and stay on the same price! Which I have.
I treat any emails from them with a massive pinch of salt now - the price isn't bad, and the broadband works, so if it stays that way I'll be happy enough.

Neil_Jones

IW74 said:

Tentmantent said:

I've just had an email saying I'm being transferred from TT to UW on 1st December. This is having signed up with Shell, then Octopus, the Talk Talk and now UW. I used the TT chat and an agent said that my account was NOT due for transfer. Who do I believe? What's going on?!

They wrote to me at the start of July telling me that my account had transferred on 30th June, and I'd hear from UW soon.
It's now November, and I'm still with TT; received my latest bill yesterday.
Absolutely no further mention of UW, so I'm assuming it's not happening. They also contradicted themselves with my end of contract options - telling me initially I'd have to re-contract for their best price, then a couple of months later telling me I could just do nothing, and stay on the same price! Which I have.
I treat any emails from them with a massive pinch of salt now - the price isn't bad, and the broadband works, so if it stays that way I'll be happy enough.

Technically nothing changes as TalkTalk powers Utility Warehouse broadband anyway, its just who you get billed by that changes.

The announcement just said "later this year":

https://www.ispreview.co.uk/index.php/2025/07/broadband-isp-talktalk-moves-more-customers-to-utility-warehouse.html - "    A TalkTalk spokesperson told ISPreview [July 2025]:    “We have agreed to transfer a small number of customers on standalone and legacy products to Utility Warehouse. We are contacting those customers now to advise them but they don’t need to do anything and won’t see any changes for the time being. We will contact them again later in the year, before the migration, but there will be no interruption to services.”"

Six weeks is still plenty of time to count as "later this year", by TalkTalk standards anyway.

Mossbay

I too got the email that I will be transferring to utility warehouse from December 1st. It says I will be taken off fibre 35 talk talk which includes phone line rental and moved to ultra 40 which when I checked their site doesn't include phone line rental so it will work out alot dearer in the long run. if I want phone line rental added it will cost me £19 a month extra hence I will lose my landline with this forced transfer. 

iniltous

If the terms have changed (which you state they have ) ,you should have been offered the option to reject the change and leave  penalty free ….your situation seems different to the  original poster’s situation , it’s not allowed to simply start charging you something you didn’t agree to , without also offering the option to quit.

Mossbay

After getting advice from family I reread original email and it's possible they are moving me to ultra 35 not ultra 40 which would include phone. It's frustrating being moved from one company to another like pass the parcel because I don't fit their agenda. Used to be with Primus then moved to fuel then moved to post office then moved to shell then moved to talk talk. Now being moved to utility warehouse! Glad my contract finishes in a year so I can have more choice in the future.

QrizB

Mossbay said:

Used to be with Primus then moved to fuel then moved to post office then moved to shell then moved to talk talk. Now being moved to utility warehouse! Glad my contract finishes in a year so I can have more choice in the future.

I can't imagine that you've had all those moves (Primus > Fuel > Post Office > Shell > TalkTalk) within a single contract term? So you've chosen to continue with them at least once, possibly twice or more.