TalkTalk transfer to utility warehouse. Is this legal?

jaybeetoo

Given that TalkTalk are heavily in debt and losing loads of customers, it’s probably not a bad move to be switched to UW.  From what the TT letter says, your service will remain the same and accessing your account will be the same.

twopenny

Interesting informatlon!

I'm another who's been shuttled between 3 companies but (as yet) not had this information.

I was however confused by getting an email and text to say my contract was up for renewal...........it's not, not until December .........which is a bit pushy even for BB providers.

I swore never to be with TT again a decade or more ago because of the awful and exasperating CS but here I am with no choice, yet.

Frankly, looking at customer service for providers that are reasonable for my low usage is needle and haystack so decided that I'd reluctantly stay with their offer - but in december only to find that the price I was offered in the email is not the one posted on my online account.

Just waiting for the phone to fully charge so I can sort out why they are asking for renewal 4mts early as this is going to be a long wait I'm guessing.

Don't suggest online chat - that is a complete waste of time these days and I don't have apps and social media access

IW74

twopenny said:

Interesting informatlon!

I'm another who's been shuttled between 3 companies but (as yet) not had this information.

I was however confused by getting an email and text to say my contract was up for renewal...........it's not, not until December .........which is a bit pushy even for BB providers.

I swore never to be with TT again a decade or more ago because of the awful and exasperating CS but here I am with no choice, yet.

Frankly, looking at customer service for providers that are reasonable for my low usage is needle and haystack so decided that I'd reluctantly stay with their offer - but in december only to find that the price I was offered in the email is not the one posted on my online account.

Just waiting for the phone to fully charge so I can sort out why they are asking for renewal 4mts early as this is going to be a long wait I'm guessing.

Don't suggest online chat - that is a complete waste of time these days and I don't have apps and social media access

I got the weird renewal thing well ahead of time too.
Email arrived at the end of June, in contract until start of October! The email doesn't even have the date I was in contract on it - I had to dig around on my account to find that.
It could be that they're just giving us plenty of time to make a decision, but it does seem odd to contact so far in advance.

I'll probably just initiate a switch in the last month of my contract to grab some cashback and vouchers - Vodafone look to be around the same price-wise for me, so likely to go with them.

twopenny

I looked at Vodaphone but their customer service appears to be worse than TT.

I just rang to query this email and text and got good service- ish. Offered the same price as my current contract with smaller price rise - but it starts now.

Irritating but a good saving over 1yr.

Then I saw an Admin Fee of £30 for changing to a new contract so beware!

I rang again to cancel the contract and the Admin Fee has been removed.

Pleasant service, clear and to the point oh joy. Got to give them that. And no upselling.

Mind there were mutterings about me being on Copper still and charges for upgrading so we'll see.

Just Note 

a) Admin charges if you renew before the current end date

b) billing is a month in advance so 'prepayment' - arrange a move,renewal a month before the end date.

You learn something ever day!

IW74

So they offer you options, but then try and charge an admin fee for taking one of the options :-D

I've not had to use CS for Shell, TalkTalk or Utility Warehouse so whoever I end up with going forward I'll just hope that continues to be the case!

IW74

No idea what's going on now - received this from TalkTalk yesterday...

Our customers are using their broadband more than ever. Whether it’s working from home, streaming their favourite TV shows, or staying connected with loved ones, the internet has become an essential part of their lives. It's clear that staying connected is more important than ever. As your Fibre 35 contract, which includes broadband and line rental, priced £25.31 per month, ends on 4 October 2025, we’d like to present your options. As part of our commitment to Fairer Broadband for all our customers, we’ve highlighted these potential next steps for you below, along with instructions on how you can take out these offers should you wish. The broadband prices listed below do not include charges for any other additional services, such as TalkTalk TV, calling boosts or security features. If you have time limited discounts on your Boosts they may end at different times to your broadband contract. If you wish to review all of your products, services and available offers, please visit My Account. The first option is to continue with your current service and you'll continue to pay £25.31 per month. Your monthly price will rise each April in line with Consumer Price Index (CPI) rate of inflation + 3%. You don't have to do anything. You'll then be out of contract, giving you the freedom to upgrade whenever it suits you. The second option available to you is upgrading to one of our faster products, such as Fibre 65 VoIP, at a monthly cost of £29.00 per month for 24 months. With this plan, you can enjoy average download speeds of 77Mb/s. Your monthly price will rise each April by £3. Moving to £32 from April 2026 and £35 from April 2027. £4.95 P&P may apply*. Click here or call 0345 172 0088 to order now. The third option available for you is to move onto a new, matching Fibre 35 contract for £23.00 per month for another 24 months, with this plan, you can enjoy average download speeds of 38Mb/s. Your monthly price will rise each April by £3. Moving to £26 from April 2026 and £29 from April 2027. Click here or call 0345 172 0088 to order now. Got a question about your current contract or your available offers? View some of our most frequently asked questions. After your contract ends, you can move to another provider without paying any early termination charges, or you can choice one of the options above. If you decide to leave before then, please contact us as we require 30 days’ notice. You can find out more details and how to contact us here. Thanks for being a TalkTalk customer, we hope you continue to enjoy all the benefits of your great value connection. Your TalkTalk Team What happened to being transferred to Utility Warehouse?

jbuchanangb

As a longstanding TalkTalk (ex-Tiscali) broadband customer I recently changed from Fibre35 to Fibre65 on a 24 month deal with no annual increases. I understand that the customers being transferred to Utility Warehouse are mainly the ADSL (broadband on copper, no fibre component at all) customers, not people on what they now call part-fibre contracts (Fibre to the Cabinet, FTTC) such as Fibre35 or Fibre65.