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Santander free forever bank account changes
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Yes, if they've advised you that you have six months from the message date, that signifies that it's to be treated as their final response, so next stop FOS....amyfairweather said:All I've received back from a formal letter sent registered post is this standard response below on a secure message via online banking.
Is this enough to go to the FOS?[...]Hopefully you agree with outcome if not, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of this message.2 -
Thank you, very helpful.eskbanker said:
Yes, if they've advised you that you have six months from the message date, that signifies that it's to be treated as their final response, so next stop FOS....amyfairweather said:All I've received back from a formal letter sent registered post is this standard response below on a secure message via online banking.
Is this enough to go to the FOS?[...]Hopefully you agree with outcome if not, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of this message.0 -
amyfairweather said:All I've received back from a formal letter sent registered post is this standard response below on a secure message via online banking.
Is this enough to go to the FOS?
...They say you have "the right to refer your complaint to the Financial Ombudsman Service", and presumably "Our Ref" is the complaint reference number?If so, you are good to go.Usually banks use words like "I cannot uphold your complaint" in a final letter, but in this case that seems to be implied rather than explicit. But that doesn't matter, you can treat it as a final letter and go to FOS.0 -
It's outrageous that they seem to have invented a new category of "not quite a complaint" and called it a Dissatisfaction Case, just to side step their obligation to formally process complaints. I've had other banks raise a complaint on my behalf when I didn't really mean them to because they are so sensitive to criticism and suggestions. They raised a complaint to "be on the safe side". Santander seem to be doing the opposite, trying to fob people off rather than take their complaint seriously.1
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Barclays do this side stepping tooboingy said:It's outrageous that they seem to have invented a new category of "not quite a complaint" and called it a Dissatisfaction Case, just to side step their obligation to formally process complaints. I've had other banks raise a complaint on my behalf when I didn't really mean them to because they are so sensitive to criticism and suggestions. They raised a complaint to "be on the safe side". Santander seem to be doing the opposite, trying to fob people off rather than take their complaint seriously.If you want me to definitely see your reply, please tag me @forumuser7 Thank you.
N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.1 -
Join the Facebook Group ---- SANTANDER | Free banking forever, means forever.....1
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https://www.facebook.com/groups/434991753218662Shelleysho11 said:Join the Facebook Group ---- SANTANDER | Free banking forever, means forever.....
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Not sure
Not sure if this will help anyone but I have included this image along with my 2 welcome letters to my accounts in 2006 in my email to complain.
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And we guarantee that unless there are any changes to the law or banking regulations, or any new taxes relating to bank charges, you will benefit from free day to day business banking forever.Hopefully they're not planning to rely on that literally - of course there have been plenty of changes to the law and banking regulations since then, but it would be a stretch to contend that any of these would reasonably compel them to impose charges!0
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It's worth bearing in mind that complaint responses do NOT show up in the mobile app. They're only visible on laptop/desktop.
Furthermore, I've requested a formal letter on headed paper as I'm not happy with just the cut and paste response yesterday in the secure messages.
There was no attempt to answer any questions in the formal letter I had sent to them, so this should waste more time/resource for Santander.
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