Civil Enforcement Ltd. PCN

Maa222

And another update below.
Is it worth it to continue my communications with Everyone Active, or is it better to just wait for the court claim?
It feels very wrong that this guy just refused to escalate my complaint further within Everyone Active.
Can he do that? Should I just accept it, or is there something I can/should do?

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Reply from them dated 15/07/2025

Dear redacted,

Thank you for your further message.

I must reiterate, once again, that the car park in question is not managed by Everyone Active or Hamble Sports Complex. It is operated entirely by Creative Car Park, and all enforcement matters—including appeals and charges—are solely within their remit.

We have already provided all the information we are able to regarding this matter. While I understand you may not find our response satisfactory, that does not change the reality of our position. Suggesting we are acting in bad faith is both unfounded and unhelpful. We have been transparent and consistent throughout.

As previously stated, this matter must be pursued with Creative Car Park or via the POPLA process.

We are unable to assist you further, and as such, this will be our final response on the issue.

Kind regards, 

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Reply from me dated 15/07/2025

Dear redacted,

Thank you for your message.

I find it very wrong that you hold a valid complaint process. and prevent my complaint from being looked at by people higher in the Everyone Active organization.

Therefore I ask the following:

1. Is it solely your decision to prevent my complaint from going further in your organization? If not, who else made this decision?

2. What are the grounds for preventing my complaint from going further in your organization?

3. Do you (redacted) have the authority to make statements/decisions in the name of the whole Everyone Active organization?

4. Does the whole Everyone Active organization assume responsibility for your actions, inactions, and statements?

5. Who in the Everyone Active organization can I contact to discuss my complaint handling at this level, and to whom can I make another complaint regarding that (obviously it can't be you)?

6. Please provide the CEO/CEOs contact details.

Kind regards,

ChirpyChicken

they are misleading you, they own the car park

Maa222

OK but is there anything I can do about it?

ChirpyChicken

not really

Maa222

And another update.

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Their reply dated 16/07/2025

Dear redacted, 

As the facility operator and contract manager, I can confirm that your complaint has been reviewed and escalated as requested, in accordance with our internal complaints procedure.Following this process, Redacted, General Manager has dealt all aspects of your concerns, within the relevant timeframes and in line with the responsibilities and limitations of our role. 

I understand your frustration, however, we must clarify that the car park is operated and managed independently by Creative Car Park Ltd., and all matters related to PCNs, including appeals, payments, and correspondence, are handled solely by them. 

I consider the matter to have been handled fairly, and we are satisfied that all reasonable steps have been taken in response to your complaint. As such, there is no further action we are able to take.

If you remain dissatisfied, you are entitled to refer the matter to the independent body Parking on Private Land Appeals (POPLA), who can review the case impartially. You may contact POPLA using the following details:Website: https://eur03.safelinks.protection.outlook.com/?url=http://www.popla.co.uk/&data=05|02|chriswest@everyoneactive.com|4dbc61718680451c3ab108ddc3c6ee70|4412870300754c0bbfd735f33655a2af|0|0|638881981354880257|Unknown|TWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ==|0|||&sdata=5heobwh+VD72HaxTB9fxR9jbTzxP314Hj5lSEMbDDY4=&reserved=0Email: enquiries@popla.co.ukPost: POPLA, PO Box 1270, Warrington, WA4

Kind regards  

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My reply dated 16/07/2025

Dear redacted,

Thank you for your reply.

You state that the matter has been handled fairly, and you are satisfied that all reasonable steps have been taken in response to my complaint. 

That is self-evidently not the case, as I am still unfairly chased by the company you contracted despite the fact that I am your member and I have not abused your parking.

You state that you are not responsible for anything done by Creative Car Park Ltd.

That is also not accurate, as you chose to contract them, and now you are fully aware of unfair/abusive treatment of your customers.

Now you can either choose to allow it and/or further enable it and/or cover for it or not—it's solely on you.

You should definitely make sure that contracts you enter and the way they are executed do not result in unfairness/abuse and do not cause loss/harm/distress to your customers.

If you do not understand the above or do not agree with it, please escalate my complaints further in your organization.

I would like it escalated to the CEO.

It is important that a person high in the Everyone Active organization state your position so that, at a later stage, it's clear it's the whole Everyone Active organization's position.

Kind regards,

Gr1pr

What does the Land Registry say about who the landowner actually is   ( because maybe its not the business  )

The fact is that somebody signed the parking contract with Creative   (  CEL  ) , It takes 2 to tango 

If it is the business,  Everyone Active,  or Hamble,  then the complaint destination is correct 

If its a different landlord or landowner,  then redirect to them

Google states that the lease is with Eastleigh and Hampshire councils and Everyone Active 

Seems to be an arms length operation, like an Almo, so IMHO, they are the leaseholder 

Maa222

I think the contract is between Hamble Sports Complex (Everyone Active) and CEL.
The Hamble Sports Complex manager indicated that during a telephone conversation with me, and they are not denying that in their messages/replies.
So I understand my complaint destination is correct.
I understand there is no point complaining to the landowner as they don't contract with CEL.

sisidelkko

@Maa222 Hi. I've just read your thread.  I am dealing with very similar issue here, at Everyone Active. The only difference is that I have two of these tickets, where clearly I put the registration into machine. I also take my kids swimming, just diffrent leasure centre, Hartham. My story is very similar.  We have also moved recently.  I tried to appeal the parking ticket, provided a ticket from the leasure centre, outlining the circumstances and they rejected it. Although they offered me a discount of £20. I've already stated in my appeal that I am happy to attend court and defend myself as I feel victimized by them.
I have also recently appear the second one. I am not expecting much. I didn't take it further. I am going to write to the manager of the centre and complain. I want to now who is responsible for their contract so I can complain to them. As I expect similar response to yours. I think it will be local council.  I am also aware that there were loads of complains made to them, for the same reason. Its really unreasonable and unfair.  So I will ask them for the information re the complains. The system is not set up reasonable and this is something I am going to take up, either with Council or the centre. If you are member of your local community,  you can ask if anyone had similar issues and this could be part of your defence.  I will write to the company who send me letters to inform them that I want to defend myself in court as I don't think I have been treated fairly and that I will be complaining about them to local Mp and the centre.

sisidelkko

@Maa222 you can also use my case as evidence that this company operates unfairly. I am happy to provide a witness statement for yourself if needed. Also please excuse my typo errors but I am multitasking today.

Maa222

sisidelkko

I am sorry that something similar is happening to you, and I hope we both will be able to resolve that soon. Unfortunately, I am not expecting much from Everyone Active. They seem very unreasonable, not caring for members and happy to enable the abuse. I plan to check other swimming pools within my reach and hopefully leave Everyone Active soon.
You state that the local council may be involved. Could you explain this in more detail, please? Isn't Everyone Active just a private company? How is the local council connected to this?
Thank you so much for offering your help and a witness statement. I am happy to do the same for you if needed.
They definitely try to abuse and victimize us. No doubt about it.

Also consider opening a thread about your case on this forum. The more informed motorists, the better.