If I change broadband supplier will they cancel my virgin media contract for me

AndyPK

I doubt very much anything is going to happen 'in a few days'. That is just dreaming. I'm sure you know the amount of work they have going on.  I would say the minimum is 5 weeks if they don't run into any problems. 

If the new network provider sticks with the date given, then it may just work. (or be a couple of days without service). But its all too easy to run into problems where things can easily run into months. I know from personal experience and you see it on here.

I'm just making the OP aware of the worse case 

Things that can cause delays are:

If all your neighbours are all on Virgin, and no one has ordered FTTP 
If you live in flats, don't own the land in front of your house and require permission from others to have fibre optics run in.
If you have a long road and/or drive that requires digging to get the fibre in.

iniltous

With all due respect, your ‘minimum 5 weeks if they don’t run into problems’ is just you guessing  ,we don’t even know if this is Openreach or an Alt Net ,  I won’t guess  , I’d invite the OP to log onto the website of whoever it is that they are considering using and enter their  details upto the point of confirming an install date with that provider, obviously don’t conclude the transaction, and then post the result the earliest install date , or number of days after the order here , see if it’s closer to my estimate or yours .

You throw in a litany of potential problems , but for all we know the OP may be in an overhead area , with a pole with a CBT already to provide service right outside the property , and an installation from their will take an hour or so , what’s more the network build engineers are not the same people who install individual lines , so the amount of construction work any network builder is doing is irrelevant when it comes to the lead times on installing single services .

AndyPK

The network engineer and installer being different ppl, just means adding 2 weeks delay +

iniltous

AndyPK said:

The network engineer and installer being different ppl, just means adding 2 weeks delay +

what ?, each time you post something it becomes more apparent that you are not really very well informed.

The network is built by the network building techs , commissioned and signed off as ready for service , customers can’t order before this is done  , once the network is RFS , the order books are opened for ISP’s , so you can then order service  , it doesn’t matter if the network took a few weeks or a few years to reach the ready for service stage , because you can’t order during this phase.

FYI , once you can order because the network is ready , the build technicians are no longer needed in that area and will have started building a new PON somewhere else , so how does having build techs , that have nothing to do with individual installations, and installers that don’t build the network, add 2 weeks or more delay ? , 

recci

Does OTS switch tv and phone automatically if you are ordering those services also?

recci

AndyPK said:

I doubt very much anything is going to happen 'in a few days'. That is just dreaming. I'm sure you know the amount of work they have going on.  I would say the minimum is 5 weeks if they don't run into any problems. 

If the new network provider sticks with the date given, then it may just work. (or be a couple of days without service). But its all too easy to run into problems where things can easily run into months. I know from personal experience and you see it on here.

I'm just making the OP aware of the worse case 

Things that can cause delays are:

If all your neighbours are all on Virgin, and no one has ordered FTTP 
If you live in flats, don't own the land in front of your house and require permission from others to have fibre optics run in.
If you have a long road and/or drive that requires digging to get the fibre in.

According to the open reach website full fibre 1600mps is available to me right now at my address. Im guess this means a fairly quick installation.

Ayr_Rage

recci said:

Does OTS switch tv and phone automatically if you are ordering those services also?

OTS switches broadband and phone.

Uriziel

OP what you are saying is complete nonsense. I have cancelled my service via live chat a few months ago with no problems at all.
Then I received a text offering me 125 MB internet for a mere £12 a month which is an amazing deal so I don't understand how exactly VM are crooks or how they do not let you cancel. Before this I was paying £21 a month for 200 MB internet.
VM use their own cables so I would suggest you simply use their live chat and cancel the service that way and then you can switch to any provider you like. Another provider might tell you that they can cancel the service for you but since VM use their own cables it would be better to do this with them directly instead of relying on 3rd party and then having to pay for two services or some other nonsense.

Ayr_Rage

recci said:

AndyPK said:

I doubt very much anything is going to happen 'in a few days'. That is just dreaming. I'm sure you know the amount of work they have going on.  I would say the minimum is 5 weeks if they don't run into any problems. 

If the new network provider sticks with the date given, then it may just work. (or be a couple of days without service). But its all too easy to run into problems where things can easily run into months. I know from personal experience and you see it on here.

I'm just making the OP aware of the worse case 

Things that can cause delays are:

If all your neighbours are all on Virgin, and no one has ordered FTTP 
If you live in flats, don't own the land in front of your house and require permission from others to have fibre optics run in.
If you have a long road and/or drive that requires digging to get the fibre in.

According to the open reach website full fibre 1600mps is available to me right now at my address. Im guess this means a fairly quick installation.

There is no guarantee of a quick installation.

My street has underground Openreach fibre, one neighbour got it in a matter of days and next door is having to wait for dig work due to a collapsed duct to his property from the same pavement pit.

He has his customer service point on the outside of his house, the wall has been drilled and his ONT fitted inside, he now needs the 20m of fibre cable connected from pit to CSP.

recci

Uriziel said:

OP what you are saying is complete nonsense. I have cancelled my service via live chat a few months ago with no problems at all.
Then I received a text offering me 125 MB internet for a mere £12 a month which is an amazing deal so I don't understand how exactly VM are crooks or how they do not let you cancel. Before this I was paying £21 a month for 200 MB internet.
VM use their own cables so I would suggest you simply use their live chat and cancel the service that way and then you can switch to any provider you like. Another provider might tell you that they can cancel the service for you but since VM use their own cables it would be better to do this with them directly instead of relying on 3rd party and then having to pay for two services or some other nonsense.

Just reporting my experiences and if you look online you will see countless others with similar stories. My mate used the online chat and couldn't cancel they just kept bouncing him back and fourth between people and automated bots. In the end he was just writing CANCEL CANCEL CANCEL CENCEL over and over and they just ignored him. Maybe things have improved recently but id rather not deal with them over the phone due how bad its been in the past.