Holiday cottage not as described

screech_78

XX44HAM44XX said:

screech_78 said:

You say it’s not about the money OP, but if that was the case, you’d take the 50 quid, leave a poor review and move on. I think it’s a little about the money. 

It’s going to come down to what was described on the written part of the description. I don’t think you can just assume from photos and as someone else has said, private parking doesn’t necessarily mean solely for you. 

It's about getting what's fair under the circumstances, some replies have suggested 25% is reasonable but  I'm not after squeezing  for all I can get but also won't be taken the mick out of by a 2.8% offer which is insulting.

With no other option to remedy then money is what it comes down to but out of principle not greed or gain

I'm emailing the holiday company right now who claim to "personally inspect every property" but have also said they had no idea about the apartment to get some answers

Why is it insulting though? You have no quantified losses, so it’s a goodwill gesture. If £50 is insulting, is £100 insulting? £500? You’re not happy and you explicitly said it’s not about the money in a previous comment. 

It all seems a bit hyper sensitive to me, but wish you luck. 

Grumpy_chap

XX44HAM44XX said:

It says private parking for 4 cars

Were you able to park 4 cars should you wished to have done so?
Private parking simply means "not Council" parking, so the parking is on private land.
The advert does not even specifically say the private parking is reserved just for the rental you have booked, so there might be private parking for 4 cars, but that parking might also be available for other to use also.

XX44HAM44XX said:

Why wouldn't you get the whole detached property? 

What is your basis for thinking you would get the whole detached property?
The listing text does not seem to specifically state that you will (or will not) get the whole detached property.
The property is "detached" in Estate Agent parlance.
You accept that the property to which you had access and use was all the correct number of rooms and facilities that you expected.

Is your expectation to get the whole detached property based solely on the photo:

XX44HAM44XX said:

Here's a link to the property, 

https://www.holidaycottages.co.uk/cottage/89241-morethanporth

Our entrance was up the steps to the right, the apartment is below the 3 upstairs windows (main part of house) on photo 20

That might be a weak basis, should you be pursuing the case further via whatever process you might choose.  I mean photos 25, 26 & 27 show great big beaches.  Are you expecting the whole of these beaches for your exclusive use?

Should you decide to pursue this further, how much are you seeking, taking into account the varied views that have been expressed?

XX44HAM44XX

screech_78 said:

XX44HAM44XX said:

screech_78 said:

You say it’s not about the money OP, but if that was the case, you’d take the 50 quid, leave a poor review and move on. I think it’s a little about the money. 

It’s going to come down to what was described on the written part of the description. I don’t think you can just assume from photos and as someone else has said, private parking doesn’t necessarily mean solely for you. 

It's about getting what's fair under the circumstances, some replies have suggested 25% is reasonable but  I'm not after squeezing  for all I can get but also won't be taken the mick out of by a 2.8% offer which is insulting.

With no other option to remedy then money is what it comes down to but out of principle not greed or gain

I'm emailing the holiday company right now who claim to "personally inspect every property" but have also said they had no idea about the apartment to get some answers

Why is it insulting though? You have no quantified losses, so it’s a goodwill gesture. If £50 is insulting, is £100 insulting? £500? You’re not happy and you explicitly said it’s not about the money in a previous comment. 

It all seems a bit hyper sensitive to me, but wish you luck. 

I've explained more than once that there seems to be no other way to resolve this than a fair percentage refund.

The loss is not getting what I paid for, the holiday company have even said they didn't know and are changing the listing

I an hyper sensitive when it comes to being expected to roll over and take it

Thanks for you input

lincroft1710

XX44HAM44XX said:

screech_78 said:

XX44HAM44XX said:

screech_78 said:

You say it’s not about the money OP, but if that was the case, you’d take the 50 quid, leave a poor review and move on. I think it’s a little about the money. 

It’s going to come down to what was described on the written part of the description. I don’t think you can just assume from photos and as someone else has said, private parking doesn’t necessarily mean solely for you. 

It's about getting what's fair under the circumstances, some replies have suggested 25% is reasonable but  I'm not after squeezing  for all I can get but also won't be taken the mick out of by a 2.8% offer which is insulting.

With no other option to remedy then money is what it comes down to but out of principle not greed or gain

I'm emailing the holiday company right now who claim to "personally inspect every property" but have also said they had no idea about the apartment to get some answers

Why is it insulting though? You have no quantified losses, so it’s a goodwill gesture. If £50 is insulting, is £100 insulting? £500? You’re not happy and you explicitly said it’s not about the money in a previous comment. 

It all seems a bit hyper sensitive to me, but wish you luck. 

The loss is not getting what I paid for, 

You got a 4 bed (sleeps8) 3 bath property with hot tub and off road parking, the only thing that appears to be in dispute is that there was a self contained apartment attached. Unless you can demonstrate what percentage reduction there should be because there was an attached S/C apartment you would be wasting time and money trying to pursue this via MCOL. Remember the owner has had a lot of 5* reviews, which they would no doubt use to counter your claim

the_lunatic_is_in_my_head

born_again said:

Will certainly get a push back as they stayed the full length.

A detached property can have more than one group living in it. All it means is that the property is not attached to any other.

From listing "detached coastal property", which it is.

Sorry I meant would S75 apply?  

OP

Is the bit in red the garage and you had the rest including the upstairs above the garage?

Okell

I think the property is correctly described as being "detached".

Everyone knows what detached, semi-detached, end of terrace, mid-terrace means when applied to a building.

The issue is that the OP has read a "detached property" as meaning "exclusive use of a detached property".

Whether that reading is reasonable or not, I wouldn't like to judge...

sheramber

XX44HAM44XX said:

screech_78 said:

You say it’s not about the money OP, but if that was the case, you’d take the 50 quid, leave a poor review and move on. I think it’s a little about the money. 

It’s going to come down to what was described on the written part of the description. I don’t think you can just assume from photos and as someone else has said, private parking doesn’t necessarily mean solely for you. 

It's about getting what's fair under the circumstances, some replies have suggested 25% is reasonable but  I'm not after squeezing  for all I can get but also won't be taken the mick out of by a 2.8% offer which is insulting.

With no other option to remedy then money is what it comes down to but out of principle not greed or gain

I'm emailing the holiday company right now who claim to "personally inspect every property" but have also said they had no idea about the apartment to get some answers

You asked if 20%, 25% was fairbut now you consider that  is squeezing for all you can get. 

 would requesting 20% or 25% be fair under the circumstances

How much DO you  want? 

How much would  make you  feel better about it?

Only you can know that. 

Whether you get that amount is another matter. 

XX44HAM44XX

the_lunatic_is_in_my_head said:

born_again said:

Will certainly get a push back as they stayed the full length.

A detached property can have more than one group living in it. All it means is that the property is not attached to any other.

From listing "detached coastal property", which it is.

Sorry I meant would S75 apply?  

OP

Is the bit in red the garage and you had the rest including the upstairs above the garage?

That's correct, it ran from front to back under ta least 2 bedrooms and an en suite 

XX44HAM44XX

sheramber said:

XX44HAM44XX said:

screech_78 said:

You say it’s not about the money OP, but if that was the case, you’d take the 50 quid, leave a poor review and move on. I think it’s a little about the money. 

It’s going to come down to what was described on the written part of the description. I don’t think you can just assume from photos and as someone else has said, private parking doesn’t necessarily mean solely for you. 

It's about getting what's fair under the circumstances, some replies have suggested 25% is reasonable but  I'm not after squeezing  for all I can get but also won't be taken the mick out of by a 2.8% offer which is insulting.

With no other option to remedy then money is what it comes down to but out of principle not greed or gain

I'm emailing the holiday company right now who claim to "personally inspect every property" but have also said they had no idea about the apartment to get some answers

You asked if 20%, 25% was fairbut now you consider that  is squeezing for all you can get. 

 would requesting 20% or 25% be fair under the circumstances

How much DO you  want? 

How much would  make you  feel better about it?

Only you can know that. 

Whether you get that amount is another matter. 

I wasn't sure if there was a set precedence for this, I think £50 is unacceptable, it seems opinions are quite far apart between some replies, not sure what I "want" really other than to turn back time and never book it. 

Grumpy_chap

XX44HAM44XX said:

I wasn't sure if there was a set precedence for this, I think £50 is unacceptable, it seems opinions are quite far apart between some replies, not sure what I "want" really other than to turn back time and never book it. 

OK, given the widespread of opinion, it can sometimes be suitable to try to consider the situation from the point of view of the Vendor.  In this case, so far as I can make out, the Vendor's position might well be along the following lines:

• Took a booking for a holiday property, marketed at £1,850 but I only received 60% (? I don't know what the booking site charges) of that.
• I also have some other costs to operate the cottage.  Cleaning and replacing stuff that wears out, and making good any damage if caused (though this customer has not damaged anything).
• I have plenty of positive feedback
• I have a customer who is unhappy over the interpretation of one word in the listing.  I feel the listing is fair and accurate, but the customer feels differently.
• The customer did not contact me to resolve the issue (whether I could have done anything or not).
• The customer stayed the whole week in the property
• After leaving, the customer complained, so I offered a goodwill gesture / apology of £50 back.
• The customer remains unhappy, what am I to do?

Given the difficulty of assessing what a fair refund is from the customer perspective (the figures in the thread seem to range across "accept the £50" through to the most bullish "minimum 25% plus £83"), what would the property owner consider in making an assessment of what is fair?