Universal Credit Managed Migration - I'm on the sick but they want me to work

AMJF

I've been advised by someone who has been on the ESA to UC managed migration to recall all phone calls I have with the DWP, so there's evidence if I say they did something and they deny it, so I can prove it. Is that really necessary? I don't even have a microphone and my phone will not record phone calls.

pmduk

I've never had the need to do that, but if anything important is said, just note it on your online journal as having been discussed.

TimeLord1

They record it themselves, usually for safety, especially if you phone them. But people used dictaphones and mobiles running video recording sounds for WCA or job center appointments regularly in the past. But legally, more likely it's dismissed unless you have legally asked for a recording or copy of an interview, etc.

TimeLord1

Pen and paper make notes of anything that is questionable or important.

AMJF

I'm still not clear on the commitment review by phone. Is it like negotiating a contract in terms of what I've agreed to do to continue getting UC? Are things like my LCW status taken into account? What if I answer "no" when I should've answered "yes"? Will that delay my claim? Again, so many questions. I've never had a tense call like this before.

TimeLord1

Login to UC look got to Home, scroll down  check what you previously agreed to do. And note it down.

AMJF

So I finally made a claimant commitment by phone call this morning, and during the call they had a note about my doing voluntary work, which they added to the commitment, so now my "work plan" looks like this:



The thing is, the work coach worded it so I've both agreed doing voluntary activity and NOT doing voluntary activity! Is this something I should chase up the work coach about? I'm concerned it might delay my payment. Or is it on his own head that he didn't make it clear? OR, is this the usual kind of thing a claimant commitment is?

huckster

Accept the claimant commitments, but send a journal message saying that the volunteering that you are doing has been noted under wrong section. It should be under voluntary activities as they cannot mandate you to undertake unpaid voluntary work.

AMJF

I left a journal entry to my work coach saying:

I've agreed to the claimant commitment today, and I will of course continue to do volunteer work as I have been doing already, but shouldn't it be under Voluntary Activities in the Work Plan set out for me? At the moment there's a contradiction between Activities and Voluntary Activities.

TimeLord1

Make sure you have accepted them and not just written a message in the journal that you have. You have to scroll down to the bottom and accept the commitments; then you will get a journal message stating you accepted the commitments.

So your journal will have the following message.