NatWest banking app down

ThePirates

It seems in update yesterday has stopped the NatWest banking app from working, but the sister RBS one is unaffected...

They point you to online or telephone banking instead.

anna42hmr

yes mines been down all morning,  annoyingly cannot do a payment online via online banking either as states there is an error with that as well at least I can log in that way in the meantime my rbs is working fine too so far

eskbanker

They recognise the app outage but claim that the online banking is OK:

Mobile App

Service disruption

Our mobile app is currently unavailable. We’re really sorry, we’re investigating an update we made yesterday. We’re working to fix this as fast as possible.

If you need to complete a transaction you can continue to do this using our Online Banking with your customer number, pin and password or Telephone Banking.

You can still use your debit or credit card to make payments.

Need help? Here’s how to reach us:

• Chat with us on our website. 
• Drop us a private message on social media.

Keep in mind: – wait times on calls or chats might be longer than normal. Thanks for your patience.

Online Banking

Service working normally

https://www.natwest.com/service-status.html

anna42hmr

eskbanker said:

They recognise the app outage but claim that the online banking is OK:

Mobile App

Service disruption

Our mobile app is currently unavailable. We’re really sorry, we’re investigating an update we made yesterday. We’re working to fix this as fast as possible.

If you need to complete a transaction you can continue to do this using our Online Banking with your customer number, pin and password or Telephone Banking.

You can still use your debit or credit card to make payments.

Need help? Here’s how to reach us:

• Chat with us on our website. 
• Drop us a private message on social media.

Keep in mind: – wait times on calls or chats might be longer than normal. Thanks for your patience.

Online Banking

Service working normally

https://www.natwest.com/service-status.html

yes noticed that but looking at social media comments on their help page, people can log in but many are like me and cannot make payments out so are being told to phone instead (and are then having long waits).  I am wondering if it is because you need the app to do the "put yourself in the picture" to authorise some payments that could also be be affected as that needs the app to do so.  luckily the payment is not urgent so will wait until they sort themselves out as not in the mood to wait a call queue for over an hour as some have claimed to be doing.  

ThePirates

The app is working again now!

flaneurs_lobster

Is this just on iOS? Seems fine on my Samsung - able to make payments out and no other problems.

ThePirates

Android phone

sausage_time

Odd that it is NatWest but RBS is (was) OK!

moneytorques

I wasnt able to do any transfers over the weekend as it said for 3 days I had reached my transfer limit and I should try after 1830, I tried for 3 days.

eskbanker

moneytorques said:

I wasnt able to do any transfers over the weekend as it said for 3 days I had reached my transfer limit and I should try after 1830, I tried for 3 days.

That's a different issue from an unplanned temporary technical outage - yours relates to the fact that limits are (deliberately) applied per banking day, and effectively Friday 18:30 to Monday 18:30 is treated as one banking day.

Olenna

sausage_time said:

Odd that it is NatWest but RBS is (was) OK!

They aren't actually the same bank so will run on separate instances on the same underlying group systems.