Debit card payment Halifax

35har1old

Made a debit card payment with a new DC but transaction was not debited from the account associated with the card
Amount was taken from a joint account 

Dobbibill

have you double checked the card is not a replacement for the joint account rather than a new debit card for a new current account? It should have the sort code & account number on it to confirm.

born_again

35har1old said:

Made a debit card payment with a new DC but transaction was not debited from the account associated with the card
Amount was taken from a joint account 

Sounds like you need to check the card details.

flaneurs_lobster

Dobbibill said:

have you double checked the card is not a replacement for the joint account rather than a new debit card for a new current account? It should have the sort code & account number on it to confirm.

If you have the Halifax app then you can see your cards and the account on which they operate.

35har1old

Dobbibill said:

have you double checked the card is not a replacement for the joint account rather than a new debit card for a new current account? It should have the sort code & account number on it to confirm.

It's differently the card for the new account I recognise the other cards in the app
App doesn't give you sort code & account number.
Haven't received physical card yet
But app said ready for use

35har1old

flaneurs_lobster said:

Dobbibill said:

have you double checked the card is not a replacement for the joint account rather than a new debit card for a new current account? It should have the sort code & account number on it to confirm.

If you have the Halifax app then you can see your cards and the account on which they operate.

The app doesn't serpepate the cards into which one belongs to any particular account.
When you click on manage cards the first card to come up is the new card.

If you go to the statement for that account and select manage cards the result is the same 

Go to any account  and select same result

flaneurs_lobster

35har1old said:

flaneurs_lobster said:

Dobbibill said:

have you double checked the card is not a replacement for the joint account rather than a new debit card for a new current account? It should have the sort code & account number on it to confirm.

If you have the Halifax app then you can see your cards and the account on which they operate.

The app doesn't serpepate the cards into which one belongs to any particular account.
When you click on manage cards the first card to come up is the new card.

If you go to the statement for that account and select manage cards the result is the same 

Go to any account  and select same result

Take Manage Cards in the app
then Card Freezes and limits
The account and sort code are shown under the card

Not exactly obvious....

Over62

I opened a new Reward account and am waiting for the physical card to arrive.  I clicked on Manage Cards and there was a card marked New.  I used the details to transfer £250.  Unfortunately, it turned out that a debit card for a different account is expiring and the card marked New must be a replacement for that and not for the new account.  The transaction took me into overdraft but fortunately I found out right away and moved funds in to cover it or I would have lost the Reward.  The account details really need to be shown on the same screen to avoid confusion for those holding more than one account.

flaneurs_lobster

Over62 said:

I opened a new Reward account and am waiting for the physical card to arrive.  I clicked on Manage Cards and there was a card marked New.  I used the details to transfer £250.  Unfortunately, it turned out that a debit card for a different account is expiring and the card marked New must be a replacement for that and not for the new account.  The transaction took me into overdraft but fortunately I found out right away and moved funds in to cover it or I would have lost the Reward.  The account details really need to be shown on the same screen to avoid confusion for those holding more than one account.

Are you taking about the app or their online account access?

Either way, your point is well made, the screens are poorly designed in this matter. You can provide them with feedback about the app (if that's what you are describing) via the app - hit Search and then search for 'feedback'.

Haven't checked but there's probably similar online.