Car will take a year to repair - what can I do?

Taggo

born_again said:

Taggo said:

born_again said:

Taggo said:

I've had 8 Kia's so I'll be sure to email Kia UK and have a grumble and see if there is any goodwill there. 

If they would buy it back outright I'd probably buy another. !!!!!! happens but I've enjoyed the car.

What do you think Kia will do?

Kia at the moment are on a major downward trend.
Still can't fix the ICCU issue on the E-GMP platform that Hyundai can't get to grips with across their 3 brands over at least 2 years.
Even effecting new EV3.
Can't sort out basics app features such as displaying miles instead of KM & even worse over 6 months late on navigation update to head units.

Well, I think they'll replace the battery.

Aside from that, shy kids get no cake so I'll do lots of emails and see where I get.

You have already been told it will take a year. Kia UK can do nothing more. As battery will come from Korea. 
Going to take a guess that this is at least 3 year old car?
So could well be a special order from battery supplier. Who will have to find a way to produce a one off battery, unless kia are going to order a few.

There are some on ebay for sale. So maybe try & persuade them to fit one of them.
Either that or try & find a co to repair the battery & see if Kia will then pay for that? 

They are going to fit a brand new battery this much I know, so it makes no sense to get them to fit any form of used one.

My issues related to options I could have given the long time scale if I'm not content to wait, especially if the loan vehicle is of lesser quality. Which I believe it is.

I'll get in touch with Kia UK and see if there's anyway they can put me in a comparable vehicle. Failing that I'll request a buyback if they will give a fair price. Then I'd just buy another, I really liked the car. 

I've also started the ball rolling with carsa, I'm sure they'll claim no liability, and to be fair it's drove fine for 4 months so I understand that. I'm hoping to pull diagnostics to pinpoint it's exact condition when I bought it.

born_again

Taggo said:

They are going to fit a brand new battery this much I know, so it makes no sense to get them to fit any form of used one.
My issues related to options I could have given the long time scale if I'm not content to wait, especially if the loan vehicle is of lesser quality. Which I believe it is.

I'll get in touch with Kia UK and see if there's anyway they can put me in a comparable vehicle. Failing that I'll request a buyback if they will give a fair price. Then I'd just buy another, I really liked the car. 

I've also started the ball rolling with carsa, I'm sure they'll claim no liability, and to be fair it's drove fine for 4 months so I understand that. I'm hoping to pull diagnostics to pinpoint it's exact condition when I bought it.

Kia warranty

Limited liability

Under this warranty, Kia are only liable for the repair or replacement of original parts by an authorised Kia dealer that are defective in material or workmanship. Kia are not liable for any costs that may incur getting to a dealer, supplying a replacement car or as a result of being without the car during warranty repairs.

So getting a loan car is a bonus. At least it's a EV, you could have ended up with a Picanto. There is no right to a like for like replacement.

Your rights are against CARSA Not Kia You should be rejecting the car with CARSA, under 6 months. Fault is taken as there at time of sale.  

Then you can go & buy a new car. 

Mildly_Miffed

born_again said:

Your rights are against CARSA Not Kia

Correct.

Fault is taken as there at time of sale.  

The presumption of presence leans towards the buyer below six months. The vendor just has to show it was not. 

Four months of fault-free use post-purchase, before the battery failed...? That leans heavily towards the vendor...

paul_c123

Mildly_Miffed said:

Four months of fault-free use post-purchase, before the battery failed...? That leans heavily towards the vendor...

It doesn't prove it though. The 6 months thing can go either way. If a fault occurs under 6 months, its still possible for a seller to prove it wasn't present at sale. And if a fault occurs after 6 months, the buyer could try to prove it was a latent decent that was there all the time.

If the dealer does prove it wasn't a fault at sale (which is possible), the OP still has the Kia warranty as a fallback.