Car will take a year to repair - what can I do?

Arunmor

jimjames said:

WellKnownSid said:

paul_c123 said:

Those figures don't seem to relate to anything normal usage. £6500 electric bill saving in 18 months???

And without the exact dates or make/model car, can't really say anything about the £13k purchase except that 3 yrs ago, the only £32k EVs were..........Renault Zoe???

Renault Zoe yes.

Typical family home - we use 25,000 kWh a year.  EV tariff (6.7p for 7 hours overnight) saves us close to 50%.

25000kWh a year doesn't sound like a typical family usage. Ours is around 5000kWh and that's high

Ours is 9,000KWh and I thought that was high. Ground Source heating (the one that actually works properly, unlike the air source which starts to become very loud and desperate when temp drops below zero) accounts for a large chunk of that.

m0bov

Op just reject the car, they might adjust for the use.

born_again

prowla said:

boobyd said:

Ibrahim5 said:

Any insight/advice appreciated

In future stick with standard petrol/diesel cars.

Zzzzzz ,waiting for the usual comment, didn't take long

It is a good point, though; this does highlight a significant EV issue.

How can it take a year to fix?

Because manufactures replace with in this case a new battery under warranty.

If you contact a HEVRA garage. They will be able to point you to a garage that will be able to repair the battery.

This is no more a EV issue, as it is exactly the same as any other car where manufacture does not have the parts.

Ibrahim5

Parts are either in stock or they will arrive on the van in a couple of hours. They don't take a year. LOL.

Taggo

m0bov said:

Op just reject the car, they might adjust for the use.

This is going to be a consideration.

The garage is giving me a Kia E niro for the entirety of the time, it's not the end of the world but if I wanted a niro id have bought a niro.

Going to get in touch with Kia and see if they can give me a straight replacement for the year, if not I don't know how to go about the rejecting thing but I'll give it a go. 

WellKnownSid

Ibrahim5 said:

Parts are either in stock or they will arrive on the van in a couple of hours. They don't take a year. LOL.

If you are ordering brake pads.

As I pointed out earlier I needed a new EGR cooler on my Toyota Diesel car due to a recall but they couldn't get it for over six months so just advised me how to avoid a car fire in the meantime.

A friend of ours has been running around in a hire car for several months because their insurer cannot get hold of a replacement driver's side headlight.  2023 fossil car.  LOL

Mildly_Miffed

Ectophile said:

If it's within 6 months, then carsa are still responsible unless they can show that you broke the car.

Nope, not that simple.

The CRA15 "six month rule" is simply who carries the burden of proof as to whether the fault was pre-existing at the time of purchase.
<6mo, it's the vendor's responsibility to show it was not.
6mo+, it's the consumer's responsibility to show it was.

In this case, the problem was clearly not pre-existing at the time of purchase, because the car has been charging and driving just fine for the first four to five months of ownership.

Will Kia buy it back? Only the dealer can answer that. They almost certainly WILL, the question is how big a value hit it'll take for the fault. Given it's a manufacturer warranty fix, you've got a strong case to push hard for it.

paul_c123

Ibrahim obviously doesn't work in the motor industry. Parts supply is more and more of a problem these days (dare I mention Brexit?) Recently I've found issues myself with quite normal parts, and had to accept a longer lead time and order from France, Bulgaria. And there's always an issue with newly-introduced cars. 

The part is on backorder with no date. The guy who said it would be a year, is just guessing, it might be a year but it might be sooner.

Given the car is so new, best get yourself into another car in some way or another.

Ibrahim5

There's a skill in buying cars that are going to be reliable with good parts supply.

prowla

WellKnownSid said:

prowla said:

boobyd said:

Ibrahim5 said:

Any insight/advice appreciated

In future stick with standard petrol/diesel cars.

Zzzzzz ,waiting for the usual comment, didn't take long

It is a good point, though; this does highlight a significant EV issue.

How can it take a year to fix?

Parts not available.  I remember the Mercedes BlueEfficiency diesel thing well where the dealers couldn't get hold of the injectors fast enough - and when they did they had an MTBF of about 24 hours.  Anyone buying a JLR car will also be well used to these kinds of timescales but every manufacturer has had its problem child.

Just in time + global supply chains are great when you have the luxury of time and a stable, planned life-cycle - but things quickly descend into a complete shambles when there is a manufacturing issue and suddenly an unplanned spike in demand - especially in a non-service component that is designed to have a usable life longer than the life of the car in the first place.

Sure - I'm with you regarding JIT.

But a year for replacement batteries?