£100 PCN for taking longer than 10 minutes to pay.

Car1980

Sometimes. No obligation for them to respond.

Lemur2000

Good Evening All........some good news.....but first i would like to thank @Le_Kirk, @Car1980, @Gr1pr, @Nellymoser, @fisherjim, @Umkomaas and especially a big thankyou to @Coupon-mad. See below the response from the BPA. 

Good Evening

Thank you once again for sharing your parking charge reference with me.

I have now investigated the parking charge issued and can confirm that at the time the charge was issued it was not a breach of our Code of Practice to issue a ticket for not paying on arrival and within a defined time period.  Our Code of Practice was however updated in February of this year which means that from February 17 2025 it was no longer permitted for parking operators to issue parking charges in ANPR carparks where full payment was made by a motorist before they left.

Having shared your case with the Civil Enforcement Ltd they have cancelled parking charge 27824509368 and have applied the new rules to your case.  No further action will be taken in relation to this parking charge, Civil Enforcement Limited have advised that they have drafted a cancellation letter which will be sent to the vehicle registered keeper shortly.

Thank you for sharing your parking charge reference with me, I hope this has been helpful.

Kind Regards

Now, although i am extremely grateful and relieved of this outcome. I feel that Civil Enforcement may still attempt to issue the same type of PCN to unwary motorists, hoping to get away with it. How can we be reassured that Civil Enforcement will no longer be trying to enforce these PCN's on other people, especially those that are more vulnerable and less inclined to dispute the PCN.

The very best of regards to all of you - Lemur 2000

Gr1pr

Well done 

At the moment it's an unregulated cowboy industry,  so we cannot be reassured,  hence why we volunteers give free advice until the mhclg bring in a mandatory code of practice 

I think that companies will try it on with older cases, but not the newer ones from this year 

Coupon-mad

Lemur2000 said:

Good Evening All........some good news.....but first i would like to thank @Le_Kirk, @Car1980, @Gr1pr, @Nellymoser, @fisherjim, @Umkomaas and especially a big thankyou to @Coupon-mad. See below the response from the BPA. 

Good Evening

Thank you once again for sharing your parking charge reference with me.

I have now investigated the parking charge issued and can confirm that at the time the charge was issued it was not a breach of our Code of Practice to issue a ticket for not paying on arrival and within a defined time period.  Our Code of Practice was however updated in February of this year which means that from February 17 2025 it was no longer permitted for parking operators to issue parking charges in ANPR carparks where full payment was made by a motorist before they left.

Having shared your case with the Civil Enforcement Ltd they have cancelled parking charge 27824509368 and have applied the new rules to your case.  No further action will be taken in relation to this parking charge, Civil Enforcement Limited have advised that they have drafted a cancellation letter which will be sent to the vehicle registered keeper shortly.

Thank you for sharing your parking charge reference with me, I hope this has been helpful.

Kind Regards

Now, although i am extremely grateful and relieved of this outcome. I feel that Civil Enforcement may still attempt to issue the same type of PCN to unwary motorists, hoping to get away with it. How can we be reassured that Civil Enforcement will no longer be trying to enforce these PCN's on other people, especially those that are more vulnerable and less inclined to dispute the PCN.

The very best of regards to all of you - Lemur 2000

I knew the BPA would do this, as I raised your case as an example in front of the MHCLG weeks ago. Plus another one. The BPA jumped on it immediately, so the writing was on the wall for these 2 cases.

You're right: this isn't over for everyone else: there are two other CEL '5 minute rule' cases on the forum, just like yours being litigated right now.

Please make sure you respond to the Public Consultation this month or next:

https://forums.moneysavingexpert.com/discussion/6617396/parking-code-of-practice-consultation-8-weeks-from-11th-july-2025/p1

The proposal to cap PCs at £100 is OK with me (others may disagree but I can see why the MHCLG did this, to avoid any delay by having to change signs) but ONLY if debt recovery fees are completely banned.

The max £100 PC level proposed is the same as exists already and it's more than high enough to cover a tidy profit for operators plus the minor cost of reminders and pre-action protocol engagement. The industry can decide how the split of proceeds works.

Making the public pay more in disputed cases is plain madness and doesn't match the FCA CONC rules or the POFA schedule 4 maximum sum.

To add anything at DRA stage is to make the PCN £120 or £130, which is wholly unjustified. There is no service provided to consumers by DRAs, except 'payment plans' which the FCA has already got rules about - and it says third parties CANNOT CHARGE EXTRA for comparable payment plans like 'pay in three'.