Santander 'San protect'

Olinda99

Just opened my Santander banking app and got a message saying 'allow Santander to make and manage phone calls' and 'allow Santander to know the location of nearby devices'

This is so they can protect you from spam phone calls using 'san protect'

Has anybody else had this? I wonder how it works as obviously there is no guarantee the Santander app is running when a spam phone call arrives.

born_again

Noticed it as well. Did not proceed with agreeing.
Seems to be nothing to do with phone calls.


https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-launches-additional-fraud-protection-for

Olinda99

Thanks for the link

If it is nothing to do with phone calls why does Santander app ask for permission to access phone calls?

born_again

No idea....
Thats why I declined. 

friolento

Olinda99 said:

Just opened my Santander banking app and got a message saying 'allow Santander to make and manage phone calls' and 'allow Santander to know the location of nearby devices'

This is so they can protect you from spam phone calls using 'san protect'

Has anybody else had this? I wonder how it works as obviously there is no guarantee the Santander app is running when a spam phone call arrives.

I cannot find anything on the Santander website about "san protect". There is also no other mention of "san protect" in the context of Santander anywhere else on the web.Highly suspect, methinks

I am a Santander customer, too, didn't get anything about this (yet).

friolento

born_again said:

Noticed it as well. Did not proceed with agreeing.
Seems to be nothing to do with phone calls.


https://www.santander.co.uk/about-santander/media-centre/press-releases/santander-launches-additional-fraud-protection-for

This doesn't mention phone calls or "san protect" which the OP mentions

Theleak250

My god it is as if this is a child's account. What are people coming to.

eskbanker

It does make you wonder if the person who came up with the product name considered the possibility that it'll be abbreviated to 'sanpro'....

Olinda99

Yes I couldn't find anything on Google either and on looking through the app there is no obvious setting about it

I would be interested if anybody else gets the notification when they open their app

wmb194

I launched the new app for the first time on an old Android phone and SanProtect came us as part of the setup process. 

Screen 1:

"Level up against the latest scam 

Our SanProtect tool helps us to detect scam activity when you're using our app. For example, we'll check for any rogue Bluetooth connections."

Screen 2:

"Don't let scammers win

We need the following permissions to help protect you:

• Make and manage phone calls
• Find and connect nearby devices

Don't worry - SanProtect keeps your data private and doesn't listen in to calls 

<Allow> and <Setup later> (or words to this effect)

Page 3 after I chose not to allow:

"SanProtect not activated!

We have not turned on SanProtect technology.

You can change this at anytime using your device settings for this app."

nologo

I have had the same on my Santander app,  I declined, as this is the only account that gives me three pages of warnings when I send a tenner to my favourite son to buy a takeaway!!