Bought a used approved car and found numerous issues after purchase.

WellKnownSid

paul_c123 said:

Its a good illustration that buying from a main dealer who has a franchise for the marque, is no guarantee of quality. You'd think it was, but it isn't.

 A 7 year old car is really only as good as its last owner.

paul_c123

bikingbarney said:

paul_c123 said:

Its a good illustration that buying from a main dealer who has a franchise for the marque, is no guarantee of quality. You'd think it was, but it isn't. You can pick literally any main dealer group, and read reviews of their secondhand car sales. While they may be good overall, there's clearly some which aren't good cars and whatever processes they have with "100 point check" or whatever, they can and do slip through.

Or not so much a case of slipping through, but simply that its a 7 year old car. 50% worn brake components aren't going to get replaced because its a waste of parts and time. And cosmetic issues WILL be present on these kinds of cars. They may do smart repairs on obvious issues or bonnet stone chips, door edge chips, etc but a lot of cosmetic bodywork issues are simply too expensive to do to perfection on a run-of-the-mill car, so won't get done. So its up to the buyer to check and be sure they're happy with the car as-is.

Also, the buyer's strong position is BEFORE they've paid any money. Aftersales issues are always going to be addressed at leisure, in the cheapest way possible.

paul_c123 said:

Its a good illustration that buying from a main dealer who has a franchise for the marque, is no guarantee of quality. You'd think it was, but it isn't. You can pick literally any main dealer group, and read reviews of their secondhand car sales. While they may be good overall, there's clearly some which aren't good cars and whatever processes they have with "100 point check" or whatever, they can and do slip through.

Or not so much a case of slipping through, but simply that its a 7 year old car. 50% worn brake components aren't going to get replaced because its a waste of parts and time. And cosmetic issues WILL be present on these kinds of cars. They may do smart repairs on obvious issues or bonnet stone chips, door edge chips, etc but a lot of cosmetic bodywork issues are simply too expensive to do to perfection on a run-of-the-mill car, so won't get done. So its up to the buyer to check and be sure they're happy with the car as-is.

Also, the buyer's strong position is BEFORE they've paid any money. Aftersales issues are always going to be addressed at leisure, in the cheapest way possible.

Whilst I understand that its a used car, as part of the used car multipoint check for this marque it has to meet a certain standard. The dealer are questioning about the dents on the roof and are sort of implying that I've done them.

The main concern for me now is that the car doesn't have a full service history as described. If I'm correct there is a period of 3 years and 17700 miles that it wasn't serviced between 2020 and 2023. All subsequent services are correct.

Then there is also the issue with the non clean HPI. Yes it is only for a mile but it still flags as not HPI clear.

Would you reject a car for the issues above?

Would I reject the car - yes, I'd make it clear I was rejecting due to the gap in the service history. The other issues are all debatable, the service history seems to be a black and white case that its not full service history, yet the car was advertised as such. Unless, of course, they magically "find" an extra service record.

The HPI mileage discrepancy being 1 mile out - I'd need to have more details of that. 

bikingbarney

paul_c123 said:

bikingbarney said:

paul_c123 said:

Its a good illustration that buying from a main dealer who has a franchise for the marque, is no guarantee of quality. You'd think it was, but it isn't. You can pick literally any main dealer group, and read reviews of their secondhand car sales. While they may be good overall, there's clearly some which aren't good cars and whatever processes they have with "100 point check" or whatever, they can and do slip through.

Or not so much a case of slipping through, but simply that its a 7 year old car. 50% worn brake components aren't going to get replaced because its a waste of parts and time. And cosmetic issues WILL be present on these kinds of cars. They may do smart repairs on obvious issues or bonnet stone chips, door edge chips, etc but a lot of cosmetic bodywork issues are simply too expensive to do to perfection on a run-of-the-mill car, so won't get done. So its up to the buyer to check and be sure they're happy with the car as-is.

Also, the buyer's strong position is BEFORE they've paid any money. Aftersales issues are always going to be addressed at leisure, in the cheapest way possible.

paul_c123 said:

Its a good illustration that buying from a main dealer who has a franchise for the marque, is no guarantee of quality. You'd think it was, but it isn't. You can pick literally any main dealer group, and read reviews of their secondhand car sales. While they may be good overall, there's clearly some which aren't good cars and whatever processes they have with "100 point check" or whatever, they can and do slip through.

Or not so much a case of slipping through, but simply that its a 7 year old car. 50% worn brake components aren't going to get replaced because its a waste of parts and time. And cosmetic issues WILL be present on these kinds of cars. They may do smart repairs on obvious issues or bonnet stone chips, door edge chips, etc but a lot of cosmetic bodywork issues are simply too expensive to do to perfection on a run-of-the-mill car, so won't get done. So its up to the buyer to check and be sure they're happy with the car as-is.

Also, the buyer's strong position is BEFORE they've paid any money. Aftersales issues are always going to be addressed at leisure, in the cheapest way possible.

Whilst I understand that its a used car, as part of the used car multipoint check for this marque it has to meet a certain standard. The dealer are questioning about the dents on the roof and are sort of implying that I've done them.

The main concern for me now is that the car doesn't have a full service history as described. If I'm correct there is a period of 3 years and 17700 miles that it wasn't serviced between 2020 and 2023. All subsequent services are correct.

Then there is also the issue with the non clean HPI. Yes it is only for a mile but it still flags as not HPI clear.

Would you reject a car for the issues above?

Would I reject the car - yes, I'd make it clear I was rejecting due to the gap in the service history. The other issues are all debatable, the service history seems to be a black and white case that its not full service history, yet the car was advertised as such. Unless, of course, they magically "find" an extra service record.

The HPI mileage discrepancy being 1 mile out - I'd need to have more details of that. 

There is a mileage history section on the HPI report which has flagged a 1 mile adjustment on the same day back in 2021. Almost like it was incorrectly entered. However, whilst trivial it still flags on an HPI report as having issues.

paul_c123

Its a non-issue. Probably what's happened is that one thing (I'm guessing, an MoT fail) happened at for example 14506 miles, and a pass was recorded later that day at 14507 miles. But because the data collation only uses a granularity of 1 day, its switched those 2 events and reported it as a 1 mile rollback.

After all, nobody clocks a car and winds it back a single mile.

However, unless you looked closely at the underlying data, it will appear as a flag on the report.

It is possible to have these things corrected, in fact I have raised issues and had eg HPI reports re-issued with corrections before, when it was clear it was an issue with their methodology.

RavingMad

Have you looked online for it's MOT history 

https://www.check-mot.service.gov.uk/

Apologies if that's where you were getting the info

Herzlos

The HPI milege thing is a non-issue, but you know if you try and sell the car later the dealer will make a big deal out of it and knock hundreds off the offer. It's stupid but it definitely devalues the car some amount.

m0bov

The car looks like a rough example. The gap on the door looks like the door has been replaced at some point.

The over spray and the door go together to suggest it's had a sizeable wack. No history hand poor paint work. I'd take it back and dig in for a battle.

Have you done a car vertical? Does hpi accident history? Dodgy mileage it's not great.

bikingbarney

So latest is that the dealer has said they will take the car back but I will have to pay for the damage to the roof? Not sure how they think that is acceptable as it definitely wasn't caused by us and the fact that there is slight rusting in some of the chips would suggest it happened before we collected the car. 

They have said the damage isn't present or recorded in their own report when they took it as a px nor in any photos they took.

Where do I stand here?

I paid a lump of the cost by credit card. Should I involve them?

m0bov

On balance of probability I'd say you have a strong case. Speak to your credit card in the morning. They can refund the whole amount and let the dealer try and sue you for the damage. Do you have CCTV at all?  Make sure you take lots of photos.

sheslookinhot

Ask them to show you the photos showing no damage in disputed area. How do they explain the rust ?