Bought a used approved car and found numerous issues after purchase.

bikingbarney

Pictures of the damage on the roof

bikingbarney

Misaligned door:

bikingbarney

Not sure how they have been missed by us and the dealer

bikingbarney

Another photo 

prettyandfluffy

Have a look on the dealer's website and see if they mention any "no quibble returns" period or similar, then look through the purchase documents.  If I had bought this car I would want to reject it, it looks like it has not been looked after by its previous owner(s) but you may be limited to the goodwill and policies of the dealership in terms of rights.  Was the car advertised as "approved Ford" or did it come with any manufacturer's warranty? This is important as you may have more rights if it's an approved vehicle.

Mildly_Miffed

bikingbarney said:

Mildly_Miffed said:

Any given franchised Ford dealer will stock an assortment of used cars, some of them Ford, some of them other brands.

Then they'll sell some of the better/newer/more expensive cars under the Ford Direct banner... which is the actual manufacturer approved used scheme.

https://www.ford.co.uk/support/how-tos/more-vehicle-topics/vehicle-sales/what-are-ford-approved-and-ford-direct

This is under the manufacturer banner and comes with the approved used scheme benefits such as 1 years warranty, 1 years break down etc

OK, so it's not full approved used, just a second hand car from the dealer.

That removes the "no-quibble-exchange" possibility.

You viewed pre-purchase, so it's not unreasonable to assume you had enough opportunity to satisfy yourself as to cosmetic condition.

That door - I'd be very concerned about water and wind ingress. It should bend back, though.

bikingbarney

Mildly_Miffed said:

bikingbarney said:

Mildly_Miffed said:

Any given franchised Ford dealer will stock an assortment of used cars, some of them Ford, some of them other brands.

Then they'll sell some of the better/newer/more expensive cars under the Ford Direct banner... which is the actual manufacturer approved used scheme.

https://www.ford.co.uk/support/how-tos/more-vehicle-topics/vehicle-sales/what-are-ford-approved-and-ford-direct

This is under the manufacturer banner and comes with the approved used scheme benefits such as 1 years warranty, 1 years break down etc

OK, so it's not full approved used, just a second hand car from the dealer.

That removes the "no-quibble-exchange" possibility.

You viewed pre-purchase, so it's not unreasonable to assume you had enough opportunity to satisfy yourself as to cosmetic condition.

That door - I'd be very concerned about water and wind ingress. It should bend back, though.

It is a manufacturer used approved car. Im not sure how you are deducing that it isnt? Dealer told me it was a manufacturer used approved car and it was advertised as such.

bikingbarney

prettyandfluffy said:

Have a look on the dealer's website and see if they mention any "no quibble returns" period or similar, then look through the purchase documents.  If I had bought this car I would want to reject it, it looks like it has not been looked after by its previous owner(s) but you may be limited to the goodwill and policies of the dealership in terms of rights.  Was the car advertised as "approved Ford" or did it come with any manufacturer's warranty? This is important as you may have more rights if it's an approved vehicle.

The website says they offer a 30 day/1000 mile exchange program. The problem with this is that there is nothing comparable for sale at this price in the group

bikingbarney

Well it gets worse.

I'm bloody kicking myself here.

I asked if the car had a full service history and was told it does and had a print out given to me and on first glance it looks correct and to be full.

However I've just looked it over again and one of the records which I thought was a service is actually a recall so now it looks like the vehicle hasn't been serviced for a period of 3 years and 17751 miles from 2020 to 2023

Also, a bit late now but Ive just done a HPI and it has a warning for a mileage discrepancy. The HPI says the mileage was adjust by one mile back in june 2021? Is this a concern do you think?

Mildly_Miffed

bikingbarney said:

Mildly_Miffed said:

bikingbarney said:

Mildly_Miffed said:

Any given franchised Ford dealer will stock an assortment of used cars, some of them Ford, some of them other brands.

Then they'll sell some of the better/newer/more expensive cars under the Ford Direct banner... which is the actual manufacturer approved used scheme.

https://www.ford.co.uk/support/how-tos/more-vehicle-topics/vehicle-sales/what-are-ford-approved-and-ford-direct

This is under the manufacturer banner and comes with the approved used scheme benefits such as 1 years warranty, 1 years break down etc

OK, so it's not full approved used, just a second hand car from the dealer.

That removes the "no-quibble-exchange" possibility.

You viewed pre-purchase, so it's not unreasonable to assume you had enough opportunity to satisfy yourself as to cosmetic condition.

That door - I'd be very concerned about water and wind ingress. It should bend back, though.

It is a manufacturer used approved car. Im not sure how you are deducing that it isnt? Dealer told me it was a manufacturer used approved car and it was advertised as such.

Give us a bit more to work with, then. Like what manufacturer we're talking about...

A year's aftermarket warranty, and no mention of any exchange, for a 7yo car with shonky history and cosmetic issues does NOT sound like any kind of approved-used scheme to me. It definitely doesn't fall within Ford's, which is the one you've mentioned so far.