Bought a used approved car and found numerous issues after purchase.

bikingbarney

Mildly_Miffed said:

bikingbarney said:

Mildly_Miffed said:

bikingbarney said:

Mildly_Miffed said:

Any given franchised Ford dealer will stock an assortment of used cars, some of them Ford, some of them other brands.

Then they'll sell some of the better/newer/more expensive cars under the Ford Direct banner... which is the actual manufacturer approved used scheme.

https://www.ford.co.uk/support/how-tos/more-vehicle-topics/vehicle-sales/what-are-ford-approved-and-ford-direct

This is under the manufacturer banner and comes with the approved used scheme benefits such as 1 years warranty, 1 years break down etc

OK, so it's not full approved used, just a second hand car from the dealer.

That removes the "no-quibble-exchange" possibility.

You viewed pre-purchase, so it's not unreasonable to assume you had enough opportunity to satisfy yourself as to cosmetic condition.

That door - I'd be very concerned about water and wind ingress. It should bend back, though.

It is a manufacturer used approved car. Im not sure how you are deducing that it isnt? Dealer told me it was a manufacturer used approved car and it was advertised as such.

Give us a bit more to work with, then. Like what manufacturer we're talking about...

A year's aftermarket warranty, and no mention of any exchange, for a 7yo car with shonky history and cosmetic issues does NOT sound like any kind of approved-used scheme to me. It definitely doesn't fall within Ford's, which is the one you've mentioned so far.

Apologies I used ford as an example. 

This one is a Skoda from a Skoda dealer advertised as a Skoda Used Approved vehicle. I did query it at the time and was told by the salesman that it was in fact a dealer group approved car with only 3 months but then when I queried this as it had the large approved used board in the car and asked for a warranty to be added for full asking price another employee said that it was a full Skoda approved vehicle and has a years warranty and all the other benefits.

To clear things up this is the issues so far:

Dents and chips to the roof (missed by me but also as part of the Skoda multipoint inspection)
Misaligned door
Evidence of paintwork overspray on the front bumper
Query over full service history
Not HPI clear


Are any of the above suitable reasons for rejecting the car for a full refund?

Mildly_Miffed

If it IS Skoda approved used, and only 1yr warranty/breakdown could be, then you have 30 day/1000 mile to swap. Not just for that dealer's stock, but for anything in any Skoda dealer's approved-used stock, anywhere in the country.

https://www.usedcars.skoda.co.uk/en/used-cars

There's several things on the checklist that it should have fallen foul of, just on your brief description and pics.
https://www.skoda.co.uk/_doc/f34b1953-0f64-43be-8914-258ecdb48f44

No, they aren't grounds for a statutory rejection of a 7yo/60k mile car. But no grounds are needed under the approved used scheme.

born_again

Did they give you a copy of the Škoda Approved Used Multi-point Check Sheet?

ontheroad1970

Mildly_Miffed said:

bikingbarney said:

Mildly_Miffed said:

bikingbarney said:

Mildly_Miffed said:

Any given franchised Ford dealer will stock an assortment of used cars, some of them Ford, some of them other brands.

Then they'll sell some of the better/newer/more expensive cars under the Ford Direct banner... which is the actual manufacturer approved used scheme.

https://www.ford.co.uk/support/how-tos/more-vehicle-topics/vehicle-sales/what-are-ford-approved-and-ford-direct

This is under the manufacturer banner and comes with the approved used scheme benefits such as 1 years warranty, 1 years break down etc

OK, so it's not full approved used, just a second hand car from the dealer.

That removes the "no-quibble-exchange" possibility.

You viewed pre-purchase, so it's not unreasonable to assume you had enough opportunity to satisfy yourself as to cosmetic condition.

That door - I'd be very concerned about water and wind ingress. It should bend back, though.

It is a manufacturer used approved car. Im not sure how you are deducing that it isnt? Dealer told me it was a manufacturer used approved car and it was advertised as such.

Give us a bit more to work with, then. Like what manufacturer we're talking about...

A year's aftermarket warranty, and no mention of any exchange, for a 7yo car with shonky history and cosmetic issues does NOT sound like any kind of approved-used scheme to me. It definitely doesn't fall within Ford's, which is the one you've mentioned so far.

He's literally stated this a few posts above yours!

bikingbarney

born_again said:

Did they give you a copy of the Škoda Approved Used Multi-point Check Sheet?

No they haven't despite me asking numerous times. They did give me a vehicle  check sheet which is completely different. On this it has a warning about the rear discs being corroded and also the front and rear pads being 50% worn but they were not authorized as part of the checks to get the car ready for sale.

WellKnownSid

bikingbarney said:

born_again said:

Did they give you a copy of the Škoda Approved Used Multi-point Check Sheet?

No they haven't despite me asking numerous times. They did give me a vehicle  check sheet which is completely different. On this it has a warning about the rear discs being corroded and also the front and rear pads being 50% worn but they were not authorized as part of the checks to get the car ready for sale.

Technicians will just report what they find, sales department will make the decision to approve the work (they will cheap out on everything, but will be driven as well by dealer standards which will be black and white).

On newer AUCs you may well find the car gets a new set of pads on the front because there is a chance they'll be getting close to the end of their life before the next service, and because the rear discs are corroded they would need to change those and therefore have to change the pads as well.

On the other hand a seven year old car is just not going to get the same level of preparation as a one year old car (even if it really is "approved used").  You're buying a seven year old car after all.

If the average life of a car in the UK is 14 years, most of the components on your car will be 50% worn and no-one is going to authorise spending thousands replacing every brake and suspension component just because they are part-worn.

Herzlos

bikingbarney said:

prettyandfluffy said:

Have a look on the dealer's website and see if they mention any "no quibble returns" period or similar, then look through the purchase documents.  If I had bought this car I would want to reject it, it looks like it has not been looked after by its previous owner(s) but you may be limited to the goodwill and policies of the dealership in terms of rights.  Was the car advertised as "approved Ford" or did it come with any manufacturer's warranty? This is important as you may have more rights if it's an approved vehicle.

The website says they offer a 30 day/1000 mile exchange program. The problem with this is that there is nothing comparable for sale at this price in the group

I'd push on them that if they can't provide an equivalent replacement then you want the deal unwound.

Did you trade in against it or was it just cash/finance? If there's a trade in it may make things a bit more complicated.


I'd also take it back to them as soon as possible to initiate the return.

paul_c123

Its a good illustration that buying from a main dealer who has a franchise for the marque, is no guarantee of quality. You'd think it was, but it isn't. You can pick literally any main dealer group, and read reviews of their secondhand car sales. While they may be good overall, there's clearly some which aren't good cars and whatever processes they have with "100 point check" or whatever, they can and do slip through.

Or not so much a case of slipping through, but simply that its a 7 year old car. 50% worn brake components aren't going to get replaced because its a waste of parts and time. And cosmetic issues WILL be present on these kinds of cars. They may do smart repairs on obvious issues or bonnet stone chips, door edge chips, etc but a lot of cosmetic bodywork issues are simply too expensive to do to perfection on a run-of-the-mill car, so won't get done. So its up to the buyer to check and be sure they're happy with the car as-is.

Also, the buyer's strong position is BEFORE they've paid any money. Aftersales issues are always going to be addressed at leisure, in the cheapest way possible.

bikingbarney

paul_c123 said:

Its a good illustration that buying from a main dealer who has a franchise for the marque, is no guarantee of quality. You'd think it was, but it isn't. You can pick literally any main dealer group, and read reviews of their secondhand car sales. While they may be good overall, there's clearly some which aren't good cars and whatever processes they have with "100 point check" or whatever, they can and do slip through.

Or not so much a case of slipping through, but simply that its a 7 year old car. 50% worn brake components aren't going to get replaced because its a waste of parts and time. And cosmetic issues WILL be present on these kinds of cars. They may do smart repairs on obvious issues or bonnet stone chips, door edge chips, etc but a lot of cosmetic bodywork issues are simply too expensive to do to perfection on a run-of-the-mill car, so won't get done. So its up to the buyer to check and be sure they're happy with the car as-is.

Also, the buyer's strong position is BEFORE they've paid any money. Aftersales issues are always going to be addressed at leisure, in the cheapest way possible.

paul_c123 said:

Its a good illustration that buying from a main dealer who has a franchise for the marque, is no guarantee of quality. You'd think it was, but it isn't. You can pick literally any main dealer group, and read reviews of their secondhand car sales. While they may be good overall, there's clearly some which aren't good cars and whatever processes they have with "100 point check" or whatever, they can and do slip through.

Or not so much a case of slipping through, but simply that its a 7 year old car. 50% worn brake components aren't going to get replaced because its a waste of parts and time. And cosmetic issues WILL be present on these kinds of cars. They may do smart repairs on obvious issues or bonnet stone chips, door edge chips, etc but a lot of cosmetic bodywork issues are simply too expensive to do to perfection on a run-of-the-mill car, so won't get done. So its up to the buyer to check and be sure they're happy with the car as-is.

Also, the buyer's strong position is BEFORE they've paid any money. Aftersales issues are always going to be addressed at leisure, in the cheapest way possible.

Whilst I understand that its a used car, as part of the used car multipoint check for this marque it has to meet a certain standard. The dealer are questioning about the dents on the roof and are sort of implying that I've done them.

The main concern for me now is that the car doesn't have a full service history as described. If I'm correct there is a period of 3 years and 17700 miles that it wasn't serviced between 2020 and 2023. All subsequent services are correct.

Then there is also the issue with the non clean HPI. Yes it is only for a mile but it still flags as not HPI clear.

Would you reject a car for the issues above?

bikingbarney

Herzlos said:

bikingbarney said:

prettyandfluffy said:

Have a look on the dealer's website and see if they mention any "no quibble returns" period or similar, then look through the purchase documents.  If I had bought this car I would want to reject it, it looks like it has not been looked after by its previous owner(s) but you may be limited to the goodwill and policies of the dealership in terms of rights.  Was the car advertised as "approved Ford" or did it come with any manufacturer's warranty? This is important as you may have more rights if it's an approved vehicle.

The website says they offer a 30 day/1000 mile exchange program. The problem with this is that there is nothing comparable for sale at this price in the group

I'd push on them that if they can't provide an equivalent replacement then you want the deal unwound.

Did you trade in against it or was it just cash/finance? If there's a trade in it may make things a bit more complicated.


I'd also take it back to them as soon as possible to initiate the return.

Cash deal, no finance