Bought a used approved car and found numerous issues after purchase.

bikingbarney

Hi all,

Went to view a used approved car on good Friday. Picked up a couple of imperfections that the dealership agreed to rectify. Collected car yesterday and drove home all happy.

Once at home my lad who is quite tall noticed a couple of marks on the roof and pointed them out to me. Clearly I'd missed them on first inspection and at handover. There are two areas of marks and dents on the roof which in my eyes are quite bad, one area is starting to rust. Its an estate car and looks as though it could be roof box damage when fitting/removing?

I've emailed the sales person I bought the car from within minutes of getting home from the dealership, but today is his day off. He didn't come back to me yesterday so I phoned the dealer and was informed he was off ill. I asked to speak with the sales manager but was put through to the assistant manager and explained to him what had happened and he asked me to send the pictures to him and he would review them with the sales manager and come back to me.

I sent them over around 13:00 yesterday and haven’t heard back yet.

Would you expect the dealer to rectify or would you put this down to my own fault for not noticing. I'm kicking myself as I'm normally better than this. We had been to se another car in budget earlier on the day we saw this one but it was rubbish so went to look at this. Admittedly it was quite late in the day and the wanted to close up in 15 mins so I only quickly glanced over it. My thinking was that it was a used approved car so should be up to a certain standard. I appreciate its a used car but looking at the multipoint check sheet I thought it would be prepped to a good standard.

On the dealer used approve check sheet there are two checks to carry out:
Check body for damage and signs of repairs and
Check paintwork for blemishes and corrosion. Rectify to approved standards.

Ive also found a few other things that I didn't spot at time of purchase:

Passenger door sticks out at top and is misaligned.

Evidence of a damage/paint repair on the passenger side front bumper (Overspray on plastics)

Also I found there is a vibration under load as though an engine mount is worn.

I have an OBD reader and plugged that in and it came up with 16 faults some of which relate to canbus and communication errors.

Car is a 2018 18 plate model with 59k miles and full dealership history.

What are your thoughts?

FlorayG

My first thought is that any response is going to need the relevant information of how much you paid for it. Did you pay the normal book price for that model at that age? 

LightFlare

Any “obvious” fault that a reasonably diligent t person could/should have spotted at handover will be purely down to goodwill.

Mechanical issues on the other hand may be (are) different

Mildly_Miffed

If it's a manufacturer's approved-used, then they normally have a 14-day exchange period if you're unhappy for any reason.

So... invoke that.

Do I think a couple of minor cosmetic marks, perhaps from a roof box, on the roof of a 7yo car, are unreasonable? No. By all means ask to have them rectified.

Stack of random historic fault codes on a vehicle that's recently been sat around unused? Low voltage. Clear, see what comes back if anything.

paul_c123

7 year old car, cosmetic defects, (didn't buy online)...............you have no rights. You forgot to say the make/model/price you paid and details of any no quibble refund the dealership offer (which is over and above your legal rights) so can't really help any more until you give those.

born_again

A 7 year old used Approved car?

Was this from a dealer selling new of the brand?

Or just a independent dealer. Who in effect can call them anything they want. 

bikingbarney

born_again said:

A 7 year old used Approved car?

Was this from a dealer selling new of the brand?

Or just a independent dealer. Who in effect can call them anything they want. 

It was a dealer that was selling the same brand. This car has been serviced and looked after by them for a number of years. Was part exchanged for a new vehicle.

Don't want to name the brand and dealer just yet. Car was inline with other on auto trader for milage and age. 

I have heard from the dealer today and they have asked me to send a video of the damage. There comment was that they had washed the car twice and took photos when appraised and need to look at these before making a decision.

On the day I literally picked it up from the dealer, drove it home and parked it up. Within five mins noticed the marks and then emailed photos over to the salesman.

I've also asked for a copy of the multipoint check as it says I should get a copy of this as part of a report on the car.

Mildly_Miffed

bikingbarney said:

born_again said:

A 7 year old used Approved car?

Was this from a dealer selling new of the brand?

Or just a independent dealer. Who in effect can call them anything they want. 

It was a dealer that was selling the same brand.

That's not quite the same thing as it being part of their approved-used scheme. Was it?

bikingbarney

Mildly_Miffed said:

bikingbarney said:

born_again said:

A 7 year old used Approved car?

Was this from a dealer selling new of the brand?

Or just a independent dealer. Who in effect can call them anything they want. 

It was a dealer that was selling the same brand.

That's not quite the same thing as it being part of their approved-used scheme. Was it?

Im not sure what you mean. 

An example : It was a ford dealer selling me a used approved ford mondeo.

Mildly_Miffed

Any given franchised Ford dealer will stock an assortment of used cars, some of them Ford, some of them other brands.

Then they'll sell some of the better/newer/more expensive cars under the Ford Direct banner... which is the actual manufacturer approved used scheme.

https://www.ford.co.uk/support/how-tos/more-vehicle-topics/vehicle-sales/what-are-ford-approved-and-ford-direct

bikingbarney

Mildly_Miffed said:

Any given franchised Ford dealer will stock an assortment of used cars, some of them Ford, some of them other brands.

Then they'll sell some of the better/newer/more expensive cars under the Ford Direct banner... which is the actual manufacturer approved used scheme.

https://www.ford.co.uk/support/how-tos/more-vehicle-topics/vehicle-sales/what-are-ford-approved-and-ford-direct

This is under the manufacturer banner and comes with the approved used scheme benefits such as 1 years warranty, 1 years break down etc