Park Maven Parking ticket, paid £60, then a week later I get a another fine for same offence!

mancmanc

I paid it as soon as it came (maybe foolishly) but I had stayed extra time by about 40 minutes so I was expecting it. 
Anyway, about a week later I get another ticket for the same date and time, but with a different reference number!
I have contacted them through the website and not had a response. I chucked the last one away once I got it paid, so although I have got a receipt to my email address, I havent got the other paperwork to show they the fine has been duplicated.

What do I do?

Gr1pr

Stop calling it a fine for a start,  Parkmaven dont issue them,  they issue Parking Charge Notices, pcns, invoices

Go to the BPA AOS members list,  look for Parkmaven on the right,  use the link to complain about the second charge notice to complain about the saga, adding a copy of the proof of payment 

Coupon-mad

You must use Parkmaven's complaints policy first, BEFORE you can complain to the BPA.

mancmanc

I have just submitted a complaint to Parkmavens complaints email address as per their complaints process. How long do I wait until I submit BPA?

Umkomaas

mancmanc said:

I have just submitted a complaint to Parkmavens complaints email address as per their complaints process. How long do I wait until I submit BPA?

28 days. Not until then. 

fisherjim

mancmanc said:

I have just submitted a complaint to Parkmavens complaints email address as per their complaints process. How long do I wait until I submit BPA?

I wouldn't be surprised if they reject your complaint as it has a different reference number they will say you have to appeal first, these are slippery greedy scammers.

If they come back with their stock excuse it was an admin error it is cancelled that will be it over, they should acknowledge your complaint within 14 days, and resolve it within 28.

But you are now on the back foot for destroying your evidence.

If they try their tricks of replying with a template rejection then you go to the BPA.

mancmanc

I raised an appeal (sending receipt and explaining duplication). I raised a payment query on their site. and I emailed to their complaints email address. 

I heard nothing back from any of them and today got the follow up letter saying I now have to pay £100 and its too late to appeal.

I dont know if I have the energy for this but I know I can't let them get away with it. How do I resolve it now if they are ignoring me?

Gr1pr

Report your concerns with copies of all documents and a brief summary to the BPA AOS compliance team on the BPA website 

mancmanc

Gr1pr said:

Report your concerns with copies of all documents and a brief summary to the BPA AOS compliance team on the BPA website 

I havent still got the first letter so I cannot prove the offences are the same offence unless they give me the original letter again, I paid it and then binned it. 

What happens when I submit it to BPA, do they help me with it or is it just a complaints place that will just note it down?

mancmanc

mancmanc said:

Gr1pr said:

Report your concerns with copies of all documents and a brief summary to the BPA AOS compliance team on the BPA website 

I havent still got the first letter so I cannot prove the offences are the same offence unless they give me the original letter again, I paid it and then binned it. 

What happens when I submit it to BPA, do they help me with it or is it just a complaints place that will just note it down?

I know it is bullying tactics but the letter says final reminder giving me 7 days to pay before they proceed with debt collection or court proceedings.
I dont want all this drama, am I going to have to go through a load of grief if I dont cave in and pay extra?

fisherjim

There is no "offence" you have an invoice from greedy scammers.

The BPA are their ATA in theory they should investigate you complaint about their member.