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Group Nexus/CP Plus Ltd - 2 Parking fines from same retail park - One DCBL notice letter received

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Comments

  • crazyfines123
    crazyfines123 Posts: 16 Forumite
    10 Posts
    As you say, you already know to ignore these letters. They are shown in pictures in the fourth post of the NEWBIES thread.
    So I have just received this after being in contact with Savills, the landowners who deal with the retail park, they had been in Contact with Nexus Group and they received this response below. 

    Please see the below response from Nexus

     

    Visits & PCN Timing:
    Mr  claims he did not park due to a lack of spaces. However, both PCNs were issued after 9 PM, at which time site occupancy was below 20%.

    “Double Dipping” Claim:
    Mr refers to a “multi-visit” scenario, where ANPR systems may occasionally miss an entry or exit when a vehicle visits multiple times in a day. However, our system confirms only a single-entry and single-exit event on both dates. If an issue had occurred, we would expect to see a missing 'IN' or 'OUT' timestamp, which was not the case. This claim was also not mentioned in Mr  original appeal.

    Gym Use:
    Mr  references gym use in his letter but does not claim to have attended on the relevant dates, nor was this mentioned in his appeal. Our signage clearly advises that gym members must validate their parking using one of two available consoles. There is no record of this VRM using either console on the dates the PCNs were issued.

    Late PCN Delivery:
    There is often a misunderstanding about the 14-day timeframe. Under BPA guidelines, notices must be issued within a reasonable period. In this instance, the first notice was sent within 12 days, with two follow-up letters issued 17 days apart. January delays are not uncommon due to seasonal Royal Mail disruption.

    Alleged Missing PCNs:
    The appeal did not mention any late or missing PCNs. Mr  claimed to be a customer but did not provide any of the requested supporting evidence. As a result, the PCNs remain valid in line with the CTI decision tree.

    GDPR Concern:
    Keeper details were obtained from the DVLA in response to a breach of the advertised parking terms. This access is strictly regulated under BPA rules and used only for the stated purpose.

    DCBL Letters:
    As is standard procedure, both unpaid PCNs were escalated to our collection agent, DCBL. The initial PCN value is clearly displayed on our signage and referenced prominently in the initial PCN and follow-up letters. The cost of non-payment is made fully transparent throughout the process.

    Fairness & Resolution Request:
    Both visits occurred after 9 PM, during chargeable hours that are clearly signposted on-site. Mr  acknowledged in his letter that he had no issue with the signage, and signage was not raised as a concern in his appeal.

    I believe the PCNs were issued correctly. The appeal was fully reviewed, and Mr  was given the opportunity to provide evidence of his customer status, which he did not. A POPLA code was also provided, giving him access to independent adjudication, but it appears this was not used.


    Should i request the person i am in contact with at Savills to help squash these? 

    Help on this would be great. 

  • crazyfines123
    crazyfines123 Posts: 16 Forumite
    10 Posts
    As you say, you already know to ignore these letters. They are shown in pictures in the fourth post of the NEWBIES thread.
    So I have just received this after being in contact with Savills, the landowners who deal with the retail park, they had been in Contact with Nexus Group and they received this response below. 

    Please see the below response from Nexus

     

    Visits & PCN Timing:
    Mr  claims he did not park due to a lack of spaces. However, both PCNs were issued after 9 PM, at which time site occupancy was below 20%.

    “Double Dipping” Claim:
    Mr refers to a “multi-visit” scenario, where ANPR systems may occasionally miss an entry or exit when a vehicle visits multiple times in a day. However, our system confirms only a single-entry and single-exit event on both dates. If an issue had occurred, we would expect to see a missing 'IN' or 'OUT' timestamp, which was not the case. This claim was also not mentioned in Mr  original appeal.

    Gym Use:
    Mr  references gym use in his letter but does not claim to have attended on the relevant dates, nor was this mentioned in his appeal. Our signage clearly advises that gym members must validate their parking using one of two available consoles. There is no record of this VRM using either console on the dates the PCNs were issued.

    Late PCN Delivery:
    There is often a misunderstanding about the 14-day timeframe. Under BPA guidelines, notices must be issued within a reasonable period. In this instance, the first notice was sent within 12 days, with two follow-up letters issued 17 days apart. January delays are not uncommon due to seasonal Royal Mail disruption.

    Alleged Missing PCNs:
    The appeal did not mention any late or missing PCNs. Mr  claimed to be a customer but did not provide any of the requested supporting evidence. As a result, the PCNs remain valid in line with the CTI decision tree.

    GDPR Concern:
    Keeper details were obtained from the DVLA in response to a breach of the advertised parking terms. This access is strictly regulated under BPA rules and used only for the stated purpose.

    DCBL Letters:
    As is standard procedure, both unpaid PCNs were escalated to our collection agent, DCBL. The initial PCN value is clearly displayed on our signage and referenced prominently in the initial PCN and follow-up letters. The cost of non-payment is made fully transparent throughout the process.

    Fairness & Resolution Request:
    Both visits occurred after 9 PM, during chargeable hours that are clearly signposted on-site. Mr  acknowledged in his letter that he had no issue with the signage, and signage was not raised as a concern in his appeal.

    I believe the PCNs were issued correctly. The appeal was fully reviewed, and Mr  was given the opportunity to provide evidence of his customer status, which he did not. A POPLA code was also provided, giving him access to independent adjudication, but it appears this was not used.


    Should i request the person i am in contact with at Savills to help squash these? 

    Help on this would be great. 

    *Quash these my bad. 
  • Coupon-mad
    Coupon-mad Posts: 152,805 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 5 June at 6:31PM
    Yes ask them.

    But it sounds like Group Nexus are digging their heels in. Are you SURE these were both double dips, is that true or not?
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • crazyfines123
    crazyfines123 Posts: 16 Forumite
    10 Posts
    Yes ask them.

    But it sounds like Group Nexus are digging their heels in. Are you SURE these were both double dips, is that true or not?
    I will send an email asking for the landowner to exercise their discretion to cancel them and they seem to be but the camera does not show me parking in a bay considering it's position which is solely focused on the entrance/exit of the retail park. They also don't seem to take into account the initial letter and reduced fee not being sent. 

    One was a double dip and the other gym related. 
  • Coupon-mad
    Coupon-mad Posts: 152,805 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    OK so the double dip one, send a complaint to their DPO
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • crazyfines123
    crazyfines123 Posts: 16 Forumite
    10 Posts
    OK so the double dip one, send a complaint to their DPO
    I have emailed back to Savills, requesting cancellation and they have replied saying they have passed on to Group Nexus to comment. Hopeful they will exercise their discretion to cancel. I will update when I receive a response.
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