What is wrong with RWG mobile?

Dragonflew1010

I got their sim 3 years ago and they were fine back then, but since last year not only has my cell signal been faulty (not being able to call or receive calls most times) but CS is practically non-existent. Not heard back since January via email. I did call just now and it goes through to NOW instead of their own dedicated line?

Murmansk

Do yourself a favour, send a text to get your PAC code and find a decent provider.

Dragonflew1010

Murmansk said:

Do yourself a favour, send a text to get your PAC code and find a decent provider.

I didn't get a PAC code either so i just got one today. They used to be decent that's the thing. And the sim i have with them is a really good one i don't want to lose. Do i lose the sim after porting out do you know?

savergrant

Dragonflew1010 said:

Murmansk said:

Do yourself a favour, send a text to get your PAC code and find a decent provider.

I didn't get a PAC code either so i just got one today. They used to be decent that's the thing. And the sim i have with them is a really good one i don't want to lose. Do i lose the sim after porting out do you know?

Yes, porting will terminate all service on the sim

savergrant

Dragonflew1010 said:

I got their sim 3 years ago and they were fine back then, but since last year not only has my cell signal been faulty (not being able to call or receive calls most times) but CS is practically non-existent. Not heard back since January via email. I did call just now and it goes through to NOW instead of their own dedicated line?

What number are you calling?

Dragonflew1010

savergrant said:

Dragonflew1010 said:

I got their sim 3 years ago and they were fine back then, but since last year not only has my cell signal been faulty (not being able to call or receive calls most times) but CS is practically non-existent. Not heard back since January via email. I did call just now and it goes through to NOW instead of their own dedicated line?

What number are you calling?

The one on the website (0207 871 7669) as well as the emails

Dragonflew1010

savergrant said:

Dragonflew1010 said:

Murmansk said:

Do yourself a favour, send a text to get your PAC code and find a decent provider.

I didn't get a PAC code either so i just got one today. They used to be decent that's the thing. And the sim i have with them is a really good one i don't want to lose. Do i lose the sim after porting out do you know?

Yes, porting will terminate all service on the sim

Thanks, i shouldn't have ported my main number there oh well!

psul

Dragonflew1010 said:

savergrant said:

Dragonflew1010 said:

Murmansk said:

Do yourself a favour, send a text to get your PAC code and find a decent provider.

I didn't get a PAC code either so i just got one today. They used to be decent that's the thing. And the sim i have with them is a really good one i don't want to lose. Do i lose the sim after porting out do you know?

Yes, porting will terminate all service on the sim

Thanks, i shouldn't have ported my main number there oh well!

You won't lose your number if you get a PAC code, it will transfer to your new sim

psul

I genuinely don't think that RWG actually exist anymore, it's just become a sub brand of Now mobile, hence why those with Gamma sims seem to be in limbo.

savergrant

Dragonflew1010 said:

savergrant said:

Dragonflew1010 said:

I got their sim 3 years ago and they were fine back then, but since last year not only has my cell signal been faulty (not being able to call or receive calls most times) but CS is practically non-existent. Not heard back since January via email. I did call just now and it goes through to NOW instead of their own dedicated line?

What number are you calling?

The one on the website (0207 871 7669) as well as the emails

From the bottom of the support page;

Contact Us 

01633 415 333 

That looks like a Newport exchange number, rather than a central London number, don't know if anyone is in though....

savergrant

psul said:

I genuinely don't think that RWG actually exist anymore, it's just become a sub brand of Now mobile, hence why those with Gamma sims seem to be in limbo.

Still says 'runs on nowmobile and 3' on the website. Not sure what you mean by 'in limbo'. Have gamma sims stopped working?