DCB Legal Claim form received: Issue Date 27 Feb 2025

Car1980

What is the date for DCB to pay the hearing fee and for the exchange of witness statements?

JackTheBiscuit

 Car1980 said:

What is the date for DCB to pay the hearing fee and for the exchange of witness statements?

Christmas Eve, and then 2 weeks later for the statements

Coupon-mad

What happened when you phoned the local court? You mention phoning the CNBC but they are an admin centre, not the hearing court. The CNBC aren't involved.

Did you email the hearing court?

JackTheBiscuit

Coupon-mad said:

What happened when you phoned the local court? You mention phoning the CNBC but they are an admin centre, not the hearing court. The CNBC aren't involved.

Did you email the hearing court?

i haved only emailed the hearing court. 3 times. No response

Coupon-mad

Ring them urgently (not the CNBC).

JackTheBiscuit

I have searched a number of different ways to establish the DIRECT number for Xxxxx County Court this morning and I also asked GPT and the number that comes up each time is 0300 123 5577 (Enquiries - National Contact Centre for Civili & Family Court).

So I called again and very happy that they picked up straight away - no queue. 

The very helpful member of staff explained that from his end he did see that the court has put a note on the system from 7th Nov that my email of 22nd October has been lodged, however there are no further notes on the system at this time. He added that in his experience, there could be an adjournment. He added that the only other way to escalate would be <24hrs before the current hearing date OR if the processing time of 19 weeks has passed (today it is 8 weeks since the allocation of hearing letter, and 19 weeks will actually surpass the hearing date). I asked if he had visibility of whether the claimant had paid the trial fee, and he said that he could not see that it had. 

The court is not that far away, and I'm of the mind to drop in and ask at the counter, although the web info does say that this should be by appointment only, for which I actually cannot see how an appointment would be scheduled.

Thanks in advance for any further guidance. 

Coupon-mad

JackTheBiscuit said:

I have searched a number of different ways to establish the DIRECT number for Xxxxx County Court this morning and I also asked GPT and the number that comes up each time is 0300 123 5577 (Enquiries - National Contact Centre for Civili & Family Court).

So I called again and very happy that they picked up straight away - no queue. 

The very helpful member of staff explained that from his end he did see that the court has put a note on the system from 7th Nov that my email of 22nd October has been lodged, however there are no further notes on the system at this time. He added that in his experience, there could be an adjournment. He added that the only other way to escalate would be <24hrs before the current hearing date OR if the processing time of 19 weeks has passed (today it is 8 weeks since the allocation of hearing letter, and 19 weeks will actually surpass the hearing date). I asked if he had visibility of whether the claimant had paid the trial fee, and he said that he could not see that it had. 

The court is not that far away, and I'm of the mind to drop in and ask at the counter, although the web info does say that this should be by appointment only, for which I actually cannot see how an appointment would be scheduled.

Thanks in advance for any further guidance. 

Email a complaint to HMCTS complaints.

JackTheBiscuit

Compalint lodged today:

HM Courts and Tribunals Service <replies@optic.justice.gov.uk>

Dear Xxxxxx Xxxxxx 

Thank you for your complaint. We’ve given it given reference  XXXXXXXX If you want to provide us with any additional information about your complaint, you can do so at any time by replying to this email. It’s important you do not change the subject line when replying to this email.

We’ll look into your complaint as soon as we can. We aim to respond to your complaint within 10 working days.

Hopefully the wait for this isn't so drawn out

Thank You

JackTheBiscuit

Surprisingly just received an email response from the Team leader at Xxxxxxxx County Court 20 minutes ago (on a Sunday evening). 

The emails apologises for the delay in responding to emails. And goes on to say that they are currently experiencing a significant backlog of applications and correspondence at (and then refers to a completely different court). 

Here is the relevant extract from the email:

'Upon reviewing your N180 Directions Questionnaire, I note that in Section F4 you listed the following dates as unavailable:

• X-XX Month
• XX & XX Month
• XX Month - XX Month
• XX-XX Month
• XX-XX Month
• XX Month - XX Month

This is incomplete. I have the hard copy of the N180 form here and it clearly show the additional dates - a date range in November and the dates in January.

This is sending me around the bend, and it seems to be a completely futile effort. Can anyone provide any quick suggestions because this is taking up so much time. I do not have the money to follow the process of filling in the N244 form. It just beggars belief that this can be happening. 

Coupon-mad

Just reply with a pic of the hard copy.