Trace debt recovery

wobbleted1

Coupon-mad said:

wobbleted1 said:

Keep_pedalling said:

You are not responsible for the criminal actions of your relative, they are just trying to scare you into paying. Don’t speak to them again , write to them informing them of the name and address of the culprit. Tell them that you will treat any more threats as harassment.

Keep a copy and keep proof of posting.

Thank you I will write to them and send it recorded so I know they’ve received it, it made me panic as I’ve tried twice to talk to them and each time hasn’t been pleasant especially with being laughed at and then threatened with court action. I’m hoping the letter will put a stop to their harassment but given how they behaved on the phone I doubt it.

Don't send it recorded.

Just email Trace, copy in Shell Head office, briefly explain the background for Shell's benefit and tell them there is no 'keeper liability' law in this case and the driver was:

Full name and address

yours faithfully,

---------------------------------------

Please show us the Trace letter.

Dying to know how come they added an eye-watering £120 for a consumer to pay when (had it been a B2B contract) the late payments regs cap added fees on small debts to forty quid!

Also wanting to see if they lied about keeper liability.

After all, they are using DVLA data.

There are KADOE rules which in theory should prevent lying about liability and using data for a different purpose that it was bought for, which in this case was ONLY to ask the driver to pay.

This is what I received, I’ve blocked out my information, but on the phone I was told I was liable regardless as I’m the vehicle owner, sorry if the photo isn’t clear of the letter I’ve tried getting the best I could, I have been trying to tell them that the cctv isn’t me and even went in to shell garage to talk to them.

KeithP

wobbleted1 said:

...on the phone I was told I was liable regardless as I’m the vehicle owner,

They're making it up.
Is there any law that allows the crime of stealing of anything to be transferred from the thief to a person not present at the time?

Apart from that, why on earth isn't this criminal matter of theft being progressed through the criminal courts?

wobbleted1

KeithP said:

wobbleted1 said:

...on the phone I was told I was liable regardless as I’m the vehicle owner,

They're making it up.
Is there any law that allows the stealing of anything to be transferred from the thief to a person not present at the time?

I did argue this on the phone and both times I’ve been fobbed off with your the registered owner so you have to pay, I’ve been arguing with them for a few months and they just keep ignoring everything I say to them and continue with letters, I’ve offered to give them the drivers details which they won’t accept because it’s not the registered keeper 

KeithP

I added another sentence to my earlier post...

Apart from that, why on earth isn't this criminal matter of theft being progressed through the criminal courts?

wobbleted1

KeithP said:

I added another sentence to my earlier post...

Apart from that, why on earth isn't this criminal matter of theft being progressed through the criminal courts?

I rang them earlier after I got another letter today, and the man on the phone was adamant they are going to instruct a solicitor for a ccj and by this point I had gotten annoyed by his attitude and told him that their going to look a little silly when cctv shows a different person to me getting the fuel and that’s where I got his response of it doesn’t matter your liable as the owner. 

wobbleted1

KeithP said:

I added another sentence to my earlier post...

Apart from that, why on earth isn't this criminal matter of theft being progressed through the criminal courts?

I mean they probably would be pushy enough to take it to court and I’d be happy to fight it, but I don’t like their scare tactics 

Car1980

Yes, this is what you get when you try to engage with debt collectors who will say literally anything to try and get you to pay.

Just ignore and see if you get a Letter Before Claim from their so-called solicitors.

Coupon-mad

Why on earth are you ringing them still? Stop!

EMAIL THEM exactly what I said.

wobbleted1

Coupon-mad said:

Why on earth are you ringing them still? Stop!

EMAIL THEM exactly what I said.

I haven’t contacted them since the day I posted this. I sent an email to shell and trace and haven’t heard anything back yet 

wobbleted1

Coupon-mad said:

Why on earth are you ringing them still? Stop!

EMAIL THEM exactly what I said.

I have finally received a response today from shell saying that I had to contact forecourt eye support as the issue is with them and trace so I sent an email explaining and this is their response. Their still pushing that I’m liable because I’m the keeper 🥲 where do I go from here please