Tomato switch failed

knight123

My switch also failed - was meant to happen on 28th February and still nothing.

First I was told April 6 was the estimated date, and then last week I was told mid-April. Someone on the Tomato Energy Facebook group posted that they were told April 10. The £80 compensation will be nice, but the extra I'm paying for Octopus's flexible tariff is certainly eating into that. 

What's really annoying is that at no point did Tomato ever reach out to let me know there were issues. I had to phone them a week after the estimated switch date to find out.

TroubledTarts

knight123 said:

My switch also failed - was meant to happen on 28th February and still nothing.

First I was told April 6 was the estimated date, and then last week I was told mid-April. Someone on the Tomato Energy Facebook group posted that they were told April 10. The £80 compensation will be nice, but the extra I'm paying for Octopus's flexible tariff is certainly eating into that. 

What's really annoying is that at no point did Tomato ever reach out to let me know there were issues. I had to phone them a week after the estimated switch date to find out.

You should read the larger tomato thread last page for the real issue with switching and the hilarious reply from their CEO

https://forums.moneysavingexpert.com/discussion/6549717/tomato-energy-electric-only-supplier-too-good-to-be-true#latest

runsonair

QrizB said:

runsonair said:

I'm still waiting for my Oct -> Tomato switch  Has anyone been switched in the last few weeks?

Have they paid you your £80? £40 for the failed switch and £40 for late payment of the first £40?

Not as yet, I assume they should pay this direct to the account bank account?

Philipio1

I seem to have had a bit of a result here. I am with OVO and have been happy with OVO. I have been on a fixed tariff since about September and building up EV miles (1000) of them in advance of getting an EV. 

I recently purchased my first EV and their charge anytime rates seem very competitive. 

However I was offered a deal of installing a free EV wall charger if I signed up to an energy trial that involved switching to tomato. 

I agreed the switch, I have had the EV wall charger installed with isolater and my main fuse upgraded by SP but the switch date came and went with no word.
i have had an email today confirming that the switch won’t go ahead due to the OFGEM ban on tomato taking on new customer and I will stay with OVO! 

So free wall charger 😎

runsonair

Has anyone who has not been switched received the £40 or £80 compensation paid to them yet? I've tried but keep getting fobbed off by customer services.

knight123

I'm in the same boat. I phoned last week and they said they'd action it, and then yesterday I phoned and they said they'd email me an update from their billing team. Not holding my breath on that.

The cynic in me thinks they're dragging it out so that if/when they go bankrupt they won't have to pay it.

If I don't hear back today I'll start a case with the ombudsman.