Tomato switch failed

QrizB

runsonair said:

michaels said:

When this was mentioned on the TE facebook group the CEO gave a very tetchy reply - I wouldn't expect to see that money paid without going to the ombudsman.

What did he say, I don't do facebook ?

See:

https://forums.moneysavingexpert.com/discussion/comment/81313071/#Comment_81313071

Bendo

The screenshot is here https://forums.moneysavingexpert.com/discussion/comment/81308202/#Comment_81308202

runsonair

Thank you, Looks like a £80+ welcome bonus might be heading my way

GingerTim

runsonair said:

Thank you, Looks like a £80+ welcome bonus might be heading my way

But good luck trying to claim it!

runsonair

GingerTim said:

runsonair said:

Thank you, Looks like a £80+ welcome bonus might be heading my way

But good luck trying to claim it!

Strictly speaking I don't need to claim it, It's been over 10 days, when I get connected it should be there in my account, bank or energy

GingerTim

runsonair said:

GingerTim said:

runsonair said:

Thank you, Looks like a £80+ welcome bonus might be heading my way

But good luck trying to claim it!

Strictly speaking I don't need to claim it, It's been over 10 days, when I get connected it should be there in my account, bank or energy

True, but the CEO is a muppet who appears not to understand his company is liable for these payments...

runsonair

GingerTim said:

True, but the CEO is a muppet who appears not to understand his company is liable for these payments...

Oh I think he does, Be interesting to see how he "plays" this.

Update : no switch, no contact from Tomato as yet so rang customer services today. They still have a problem with over 1000 on the failed switch list. I'm now on "The spreadsheet" of all those waiting to be switched over that had failed in the past. Interesting the young lady who took my call tried to push through another go at a swap date which "her words" was blocked again. I'm assuming slots have to be booked in advance as she mentioned next week as that next available date. The wait continues...

lohr500

There are some conditions in the relevant act which exempt the supplier from having to make the £40 payment.

Possibly section 3e in this link may apply if TE can demonstrate the delay was outside of their control.
That being said, if other suppliers are able to arrange switches in the areas affected, then would this not suggest that the problem is unique to TE and therefore under their control?
Who knows!!

https://www.legislation.gov.uk/uksi/2015/1544/regulation/9/made

DisgruntledAgain

Still heard nothing about the switch and customer service doesn't answer the phone... 10 minutes and waiting at the moment. Best to call early or late?  Awful music!

kiwiinabd

I eventually switched on 4th March.

More than 2 weeks later than the planned date !  

Must of telephoned them at least 5 times over the last 3 weeks.  They have always answered their phone after a 15 to 20 minutes wait !

Never had a reply to the 3 emails I have sent !