Delay of luggage

Grumpy_chap

Markmywords said:

Bottom line is who is the correct organisation to complain to? 

How long did the luggage take to arrive?
How much longer than "normal" is that?
From where are you sourcing the expectation of "normal"?

elsien

I think I now have a pretty fair idea why the OP thinks they are going round in circles with the airline. 

MattMattMattUK

elsien said:

I think I now have a pretty fair idea why the OP thinks they are going round in circles with the airline. 

I agree, I cannot see there is in any way a valid complaint here, even if there was a coherent enough reply to establish the finer detail.

Looking at the OPs previous threads there is a theme.

daveyjp

MattMattMattUK said:

elsien said:

I think I now have a pretty fair idea why the OP thinks they are going round in circles with the airline. 

I agree, I cannot see there is in any way a valid complaint here, even if there was a coherent enough reply to establish the finer detail.

Looking at the OPs previous threads there is a theme.

You can always tell when half term has arrived!

HillStreetBlues

Markmywords said:

We have been sent around in circles. Bottom line is who is the correct organisation to complain to? The airline is what we were told at the airport on the day and now the airline  are saying it is not them. Who do you complain to for the delay of the luggage coming out so late onto the carousel for all the luggage on that flight?

Normally the case does go round in circles until you pick it up of the conveyor belt.

Markmywords

Who is the correct person to complain about this? Is it the airlines' responsiblilty?

eskbanker

In general terms, yes, it's the airline's overall responsibility to take care of your luggage between the time you check it in and the time you're reunited with it at your destination, so they are the most obvious place to direct a complaint.

However, that doesn't mean that they actually have direct control over all stages of the process, or that they have any obligation to pay any sort of compensation simply if it doesn't emerge as quickly as you'd have liked, so that responsibility doesn't necessarily translate into liability as such, if that's what you're trying to argue, and hence article 19 of the Montreal Convention:

The carrier is liable for damage occasioned by delay in the carriage by air of passengers, baggage or cargo. Nevertheless, the carrier shall not be liable for damage occasioned by delay if it proves that it and its servants and agents took all measures that could reasonably be required to avoid the damage or that it was impossible for it or them to take such measures. 

https://www.iata.org/contentassets/fb1137ff561a4819a2d38f3db7308758/mc99-full-text.pdf

P.S. If you're looking for someone to mark your words, I suspect that, by ignoring everyone's requests for clarification, many would offer something like: "3/10, must do better"

oldernonethewiser

Markmywords said:

Who is the correct person to complain about this? Is it the airlines' responsiblilty?

If you listen carefully you can hear the sound of a dead horse being flogged.

pinkshoes

Which airline line was it?

I'd say up to two hours is reasonable. 

The longest I waited was 24 hours. 1 hour for my bag not to appear. 1 hour to fill in paperwork (I took two flights and my bag didn't make the transfer) then 24 hours later an airport delivery service dropped it at my house.

Cheaper airlines have their plane parking further away from the terminal and baggage handling so you wait longer. Some prioritise airlines that pay more.

You complain to the baggage handling department at the airport. 

How long did it actually take and what are your financial losses?

MattMattMattUK

Markmywords said:

Who is the correct person to complain about this? Is it the airlines' responsiblilty?

If you are as unable to answer basic questions or form informative sentences as you are on here when complaining to the airline then you will be ignored.

From what we think we have established you feel it took longer than "normal" for your luggage to reach the baggage carousel, you do not define "normal", you refuse to say how long I actually took, but it appears after a wait of maybe more than an hour you left the airport with your bags, on that basis there is no complaint to be made. Even if it took two hours complaining will be pointless, you will not get any compensation. What are you actually hoping to achieve with this exercise?