Insane Energy Bill

Gerry1

SubZombies said:

Robin9 said:

SubZombies said:

Hi Everyone,

.................... Our bills have been around the £150 mark a month.;;;;;;;;;;;;;

I presume you mean a DD towards the cost rather than an invoice.

Are all these DD's shown on your bills?   If yes you have paid 5? lots of £180  -   is the £2700 on top of this ?

I don’t pay by direct debit I just make a payment every month in case something like this was to happen which it has

That's a great way to waste money, probably costs about 7% more.

Scot_39

SubZombies said:

SubZombies said:

Hi Everyone,

I have made the account as I have no clue what to do. I’m 23 and am renting my first place with a couple friends. It is a 2 bed flat and is only electric no gas. Our bills have been around the £150 mark a month. This morning I woke up to a bill of £2,700. They say we have been paying estimated bills which is fair enough however there is no way in 5 months we have use 12,009 Kilowatts of electric as per my bill suggest. 

What can I do as I phoned them and they said it is all payable nothing I can do. There is clearly a mistake somewhere and will not be able to pay this and they threatened me with legal action 

Thanks in advance 

Thanks for all the replies. Our reading when we moved in was 20694 and now is 32044. Gave the initial reading when I moved in on 24th August and have done another reading today as was prompted to do so. 

We have an immersion heater and have barely had the heating on which is a couple of electric wall heaters  By barely I mean maybe 2 hours every other day. 

Our initial move in date we gave a reading and today we did which generated this bill so we have (according to them ) used the energy however we turn all the lights off and make sure not to use energy when not needed. 

Either you got one of those 2 numbers is wrong or you have used 11350 kWh.

You sure your reading meter correctly (if old style not including red 0.x digits if present), if dial not misread etc etc.

And again is meter physicalky your flat - so definitely your meter - don't just rely on labellingin communal setups.

Not far below the now demanded 12000kWh bill.

Which then only leaves meter fault or missing credits from balance for your £150 payments.

SubZombies

Scot_39 said:

SubZombies said:

SubZombies said:

Hi Everyone,

I have made the account as I have no clue what to do. I’m 23 and am renting my first place with a couple friends. It is a 2 bed flat and is only electric no gas. Our bills have been around the £150 mark a month. This morning I woke up to a bill of £2,700. They say we have been paying estimated bills which is fair enough however there is no way in 5 months we have use 12,009 Kilowatts of electric as per my bill suggest. 

What can I do as I phoned them and they said it is all payable nothing I can do. There is clearly a mistake somewhere and will not be able to pay this and they threatened me with legal action 

Thanks in advance 

Thanks for all the replies. Our reading when we moved in was 20694 and now is 32044. Gave the initial reading when I moved in on 24th August and have done another reading today as was prompted to do so. 

We have an immersion heater and have barely had the heating on which is a couple of electric wall heaters  By barely I mean maybe 2 hours every other day. 

Our initial move in date we gave a reading and today we did which generated this bill so we have (according to them ) used the energy however we turn all the lights off and make sure not to use energy when not needed. 

Either you got one of those 2 numbers is wrong or you have used 11350 kWh.

You sure your reading meter correctly (if old style not including red 0.x digits if present), if dial not misread etc etc.

And again is meter physicalky your flat - so definitely your meter - don't just rely on labellingin communal setups.

Not far below the now demanded 12000kWh bill.

Which then only leaves meter fault or missing credits from balance for your £150 payments.

Our meter is in our flat so no way we have read someone else’s meter. 

If there was a fault somewhere in the flat. Who does it fall on to pay. Myself, my landlord or the energy supplier?

tim_p

Does the meter serial number on the bill match the actual meter?

Qyburn

SubZombies said:

Thanks for all the replies. Our reading when we moved in was 20694 and now is 32044. Gave the initial reading when I moved in on 24th August and have done another reading today as was prompted to do so. 

What is your tariff, price per kWh and standing charge per day?

zagfles

Qyburn said:

SubZombies said:

Thanks for all the replies. Our reading when we moved in was 20694 and now is 32044. Gave the initial reading when I moved in on 24th August and have done another reading today as was prompted to do so. 

What is your tariff, price per kWh and standing charge per day?

Why?? The issue isn't the tariff the OP is on, it's the usage, which is insane. That's what needs looking at, not his tariff. 

EssexHebridean

EssexHebridean said:

First up - questions as above. 

Secondly, do you have any other readings you have physically taken in the time you have been in the flat, plus can you take a reading today - what is that reading?

Third - what form of heating do you have - can you list some makes and models of your heating?

How is your hot water heated? 

You've been asked this a couple of times about heating now - can you give some information please? 

You mentioned that the water is via an immersion heater I think - is this on a timer? 

Newbie_John

And take two readings within 24h, one now, and one tomorrow at the same time - while using as normal.

It could be something faulty in the flat - immersion heater, storage heaters.. 

Something is using 2-3kWh every hour.

zagfles

SubZombies said:

Scot_39 said:

SubZombies said:

SubZombies said:

Hi Everyone,

I have made the account as I have no clue what to do. I’m 23 and am renting my first place with a couple friends. It is a 2 bed flat and is only electric no gas. Our bills have been around the £150 mark a month. This morning I woke up to a bill of £2,700. They say we have been paying estimated bills which is fair enough however there is no way in 5 months we have use 12,009 Kilowatts of electric as per my bill suggest. 

What can I do as I phoned them and they said it is all payable nothing I can do. There is clearly a mistake somewhere and will not be able to pay this and they threatened me with legal action 

Thanks in advance 

Thanks for all the replies. Our reading when we moved in was 20694 and now is 32044. Gave the initial reading when I moved in on 24th August and have done another reading today as was prompted to do so. 

We have an immersion heater and have barely had the heating on which is a couple of electric wall heaters  By barely I mean maybe 2 hours every other day. 

Our initial move in date we gave a reading and today we did which generated this bill so we have (according to them ) used the energy however we turn all the lights off and make sure not to use energy when not needed. 

Either you got one of those 2 numbers is wrong or you have used 11350 kWh.

You sure your reading meter correctly (if old style not including red 0.x digits if present), if dial not misread etc etc.

And again is meter physicalky your flat - so definitely your meter - don't just rely on labellingin communal setups.

Not far below the now demanded 12000kWh bill.

Which then only leaves meter fault or missing credits from balance for your £150 payments.

Our meter is in our flat so no way we have read someone else’s meter. 

If there was a fault somewhere in the flat. Who does it fall on to pay. Myself, my landlord or the energy supplier?

If there was a fault in the flat using that much power it would almost certainly have obvious signs. The power has to go somewhere. So something like a leaky hot tap, someone leaving a heater on constantly with the window open, heavy usage of hot water etc. 

The meter could be faulty, or as above a dual reading meter and the readings are being confused. That's why you should check the usage on the meter, it should tell you how to check usage (eg so many flashes per KwH, or spins of the dial depending on the meter). Or just take a reading now and one an hour later etc. 

Gerry1

You still need to do the Meter Sanity Test.  For all you know the meter might be supplying the heating and lighting for all the communal areas.

If you don't provide the info you’ve been repeatedly asked for, then the advice we can give will be limited.