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Have Smart Parking changed their tactics???

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  • kernow999
    kernow999 Posts: 61 Forumite
    Fourth Anniversary 10 Posts Name Dropper
    The one line appeal at popla will still work also
    The one line appeal?
  • ChirpyChicken
    ChirpyChicken Posts: 1,485 Forumite
    1,000 Posts Name Dropper Photogenic
    Forget it for now just log an appeal to the operator 

  • kernow999
    kernow999 Posts: 61 Forumite
    Fourth Anniversary 10 Posts Name Dropper
    The strangest thing about was, i remember specifically on that day, drove past the entrance to the car park, then thought i will park in there. I reversed in and parked right near the entrance, when i left, i thought; let see how this works if i get an anpr pic of my car, so i reversed out. however the anpr cameras show me entering forwards and exiting forwards, someone has changed the pics around at smarts office to show the front of car entering and back of car exiting!!! cheeky buggers!

  • Coupon-mad
    Coupon-mad Posts: 151,734 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    kernow999 said:
    The one line appeal at popla will still work also
    The one line appeal?
    Instead of staying on your own thread only (which is not how the forum works best) why not just click on his username and find it.

    As you might expect, that regular poster has posted that one liner umpteen zillion times and it always works at POPLA stage v Smart.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • kernow999
    kernow999 Posts: 61 Forumite
    Fourth Anniversary 10 Posts Name Dropper
    So, operator appeal sent using the "one liner" going down their new SP appeal channel, email confirmation received from their new address of "citysmarti.co.uk, many thanks for all your help forum, apologies for the daft questions, sometimes what is right in front of you is difficult to see, thanks all. 
  • ChirpyChicken
    ChirpyChicken Posts: 1,485 Forumite
    1,000 Posts Name Dropper Photogenic
    Oh dear the one liner is for popla. Never mind just use it at popla
    But please no more questions.
  • kernow999
    kernow999 Posts: 61 Forumite
    Fourth Anniversary 10 Posts Name Dropper
    Hello all, an update. SP appeal sent start of February, heard nothing, not even their usual email response accepting/refusing it and therefore starting of popla appeal process, this time just a straight letter from "debt recovery plus" asking for £170 some 8 weeks later!!!
    What an absolute farce of an appeals process, straight to debt recovery. I have not responded to the DRP letter and do not intend too, however all advice appreciated??
  • Coupon-mad
    Coupon-mad Posts: 151,734 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 27 March at 3:42PM
    kernow999 said:
    Hello all, an update. SP appeal sent start of February, heard nothing, not even their usual email response accepting/refusing it and therefore starting of popla appeal process, this time just a straight letter from "debt recovery plus" asking for £170 some 8 weeks later!!!
    What an absolute farce of an appeals process, straight to debt recovery. I have not responded to the DRP letter and do not intend too, however all advice appreciated??
    Happens all the time with Smart Parking. Dozens of cases like it in 2024:

    https://forums.moneysavingexpert.com/discussion/comment/80760290/#Comment_80760290

    Do the same complaints others did and show the BPA the pattern.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • kernow999
    kernow999 Posts: 61 Forumite
    Fourth Anniversary 10 Posts Name Dropper
    Just finished my complaint to smarter parking, their email has bounced it back as non delivered!! complaints@smarterparking.com, madness, should i push on to BPA complaints, only they as for proof of first stage complaint to smarter
  • ChirpyChicken
    ChirpyChicken Posts: 1,485 Forumite
    1,000 Posts Name Dropper Photogenic
    kernow999 said:
    Just finished my complaint to smarter parking, their email has bounced it back as non delivered!! complaints@smarterparking.com, madness, should i push on to BPA complaints, only they as for proof of first stage complaint to smarter
    You misspelled the email address its smartparking.com .......
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