Have Smart Parking changed their tactics???

kernow999

ChirpyChicken said:

The one line appeal at popla will still work also

The one line appeal?

ChirpyChicken

Forget it for now just log an appeal to the operator 

kernow999

The strangest thing about was, i remember specifically on that day, drove past the entrance to the car park, then thought i will park in there. I reversed in and parked right near the entrance, when i left, i thought; let see how this works if i get an anpr pic of my car, so i reversed out. however the anpr cameras show me entering forwards and exiting forwards, someone has changed the pics around at smarts office to show the front of car entering and back of car exiting!!! cheeky buggers!

Coupon-mad

kernow999 said:

ChirpyChicken said:

The one line appeal at popla will still work also

The one line appeal?

Instead of staying on your own thread only (which is not how the forum works best) why not just click on his username and find it.

As you might expect, that regular poster has posted that one liner umpteen zillion times and it always works at POPLA stage v Smart.

kernow999

So, operator appeal sent using the "one liner" going down their new SP appeal channel, email confirmation received from their new address of "citysmarti.co.uk, many thanks for all your help forum, apologies for the daft questions, sometimes what is right in front of you is difficult to see, thanks all. 

ChirpyChicken

Oh dear the one liner is for popla. Never mind just use it at popla
But please no more questions.

kernow999

Hello all, an update. SP appeal sent start of February, heard nothing, not even their usual email response accepting/refusing it and therefore starting of popla appeal process, this time just a straight letter from "debt recovery plus" asking for £170 some 8 weeks later!!!
What an absolute farce of an appeals process, straight to debt recovery. I have not responded to the DRP letter and do not intend too, however all advice appreciated??

Coupon-mad

kernow999 said:

Hello all, an update. SP appeal sent start of February, heard nothing, not even their usual email response accepting/refusing it and therefore starting of popla appeal process, this time just a straight letter from "debt recovery plus" asking for £170 some 8 weeks later!!!
What an absolute farce of an appeals process, straight to debt recovery. I have not responded to the DRP letter and do not intend too, however all advice appreciated??

Happens all the time with Smart Parking. Dozens of cases like it in 2024:

https://forums.moneysavingexpert.com/discussion/comment/80760290/#Comment_80760290

Do the same complaints others did and show the BPA the pattern.

kernow999

Just finished my complaint to smarter parking, their email has bounced it back as non delivered!! complaints@smarterparking.com, madness, should i push on to BPA complaints, only they as for proof of first stage complaint to smarter

ChirpyChicken

kernow999 said:

Just finished my complaint to smarter parking, their email has bounced it back as non delivered!! complaints@smarterparking.com, madness, should i push on to BPA complaints, only they as for proof of first stage complaint to smarter

You misspelled the email address its smartparking.com .......