o2 non refundable deposit

EnPointe

pau1777 said:

I would be happy to pay for the service that I have used, Id even be happy to pay for the first months contract. I dont want to get anything for free as it were.
The issue is they are refusing to refund the £300 deposit.
Now I could have taken out the same phone with no deposit but higher monthly bill and they would not have been able to keep anything.
Im just confused about the distance selling regulations, I thought the cooling off period was 14 days. Its within that timeframe.
There is no damage to the phone at all so Im happy that they can examine it.
Im just really confused as I always thought the first 14 days you could change your mind.
Yes I would be looking to swap providers.

Thanks

1. Have you  returned the device ? 

2. If you have   was the device reset and removed from any accounts   before return ?

3. was the device  still  in grade A condition, when you  returned it  i it;s original packaging  and secured in a suitable outer  bag /envelope/ box ?  

4. has the network acknowledged the reciept of the returned  device? 

5. have the network confirmed  the returned device was received in  an suitable condition ? 

EnPointe

pau1777 said:

(Removed by Forum Team)

Thanks mate.
Part of the conditions for them accepting the contract cancellation was I needed to send the phone back within the first 14 days. No option to end the contract and buy the phone.

I tried to call them today I was on hold for 1 hour 20 minutes, then the phone cut out. I cant face being on the phone for another hour today or it just cutting out again.

I would not have gone with o2, it was my daughter who said she wanted to have the option to upgrade after 6 or 12 months.
You live you learn I guess, just dont want this to be a very expensive 3 days thats all!

if it;s on a refresh deal there   should be the option to 'pay off the device'  and then cancel the contract  as Refresh was the first  product that  re-invented decoupled deivce and airtime payments , although i gather they have gone back to rolling the payments up again as   the clueless  failed ot grasp this  simple ideal