HSBC UK New app

juw8e7

gt94sss2 said:

juw8e7 said:

gt94sss2 said:

juw8e7 said:

Issues I see thus far:-
Cant respond to messages in chat.
Can no longer get a human reply as quickly as before.
Used to be able to see more recent transactions for accounts, whereas now it just says check statements.

The app has always shown this number of transactions before saying check statements. I agree it is less than most other banks but this hasn't changed during the app redesign.

The response times to messages will also be the same. The app design has changed not the service level. 

Are you a Premier customer? Believe me it has! 

Yes, but the app is basically the same for everyone

gt94sss2 said:

juw8e7 said:

gt94sss2 said:

juw8e7 said:

Issues I see thus far:-
Cant respond to messages in chat.
Can no longer get a human reply as quickly as before.
Used to be able to see more recent transactions for accounts, whereas now it just says check statements.

The app has always shown this number of transactions before saying check statements. I agree it is less than most other banks but this hasn't changed during the app redesign.

The response times to messages will also be the same. The app design has changed not the service level. 

Are you a Premier customer? Believe me it has! 

Yes, but the app is basically the same for everyone

gt94sss2 said:

juw8e7 said:

gt94sss2 said:

juw8e7 said:

Issues I see thus far:-
Cant respond to messages in chat.
Can no longer get a human reply as quickly as before.
Used to be able to see more recent transactions for accounts, whereas now it just says check statements.

The app has always shown this number of transactions before saying check statements. I agree it is less than most other banks but this hasn't changed during the app redesign.

The response times to messages will also be the same. The app design has changed not the service level. 

Are you a Premier customer? Believe me it has! 

Yes, but the app is basically the same for everyone

Service levels!!!

Old app used to show way more than just the last few transactions!

GalacticaActual

Email received from HSBC today to say the new app is ready for me to use. Just tried the app and it's the updated version 👍

In addition, there is a chance to win 1 of 10 x £500 tech vouchers (Currys) via the opt in link contained in the email.

Theleak250

I also received the email, no offer of a draw for me.

Just a warning it appears the app does not render well if you have any accessibility options turned on, as you can see below. I got this disjointed mess. Once I turned off accessibility it seems to resemble the poster. 

I also note balance forecast has suddenly gone down by £80?

Not very impressed, will see how it goes.



I have also noticed a few design issues. The logo appears differently for the credit card, the stars are not in alignment, should still be in beta.