HSBC UK New app

TwiceNightly

Can anyone who has the updated app please show us what the Global Money account section looks like? It's currently a bit buried and confusing in the 'old' app and it's a bit off putting

juw8e7

This new app is woeful!
Why they insist on doing this without even basic functionality is beyond me?
Plus, I never asked for this nor did I update (is it even possible to revert back to old app?!) so how is that even possible?! Glaring security risk right there.
Issues I see thus far:-
Cant respond to messages in chat.
Can no longer get a human reply as quickly as before.
Used to be able to see more recent transactions for accounts, whereas now it just says check statements.
All in all a really bad experience but Ive been with them long enough to know that that is just the the norm for HSBC.
I think its about time to put my money where my mouth is and walk!

Theleak250

Which recent transactions can you not see?

hoc

Probably the least intuitive bank app now with seemingly no feature improvements

wmb194

juw8e7 said:

This new app is woeful!
Why they insist on doing this without even basic functionality is beyond me?
Plus, I never asked for this nor did I update (is it even possible to revert back to old app?!) so how is that even possible?! Glaring security risk right there.
Issues I see thus far:-
Cant respond to messages in chat.
Can no longer get a human reply as quickly as before.
Used to be able to see more recent transactions for accounts, whereas now it just says check statements.
All in all a really bad experience but Ive been with them long enough to know that that is just the the norm for HSBC.
I think its about time to put my money where my mouth is and walk!

I have that as well: for anything pre March 2025 it says I should check my statements. It's annoying.

It's a good, well featured app in general but if you want to be able to go back years and years in the app looking for transactions without having to dig out statements Lloyds* is one I'd suggest.

*Halifax and BoS use a similar app with similar features.

gt94sss2

juw8e7 said:

Issues I see thus far:-
Cant respond to messages in chat.
Can no longer get a human reply as quickly as before.
Used to be able to see more recent transactions for accounts, whereas now it just says check statements.

The app has always shown this number of transactions before saying check statements. I agree it is less than most other banks but this hasn't changed during the app redesign.

The response times to messages will also be the same. The app design has changed not the service level. 

juw8e7

gt94sss2 said:

juw8e7 said:

Issues I see thus far:-
Cant respond to messages in chat.
Can no longer get a human reply as quickly as before.
Used to be able to see more recent transactions for accounts, whereas now it just says check statements.

The app has always shown this number of transactions before saying check statements. I agree it is less than most other banks but this hasn't changed during the app redesign.

The response times to messages will also be the same. The app design has changed not the service level. 

Are you a Premier customer? Believe me it has! 
This bank just keeps getting worse and worse.

wmb194

juw8e7 said:

gt94sss2 said:

juw8e7 said:

Issues I see thus far:-
Cant respond to messages in chat.
Can no longer get a human reply as quickly as before.
Used to be able to see more recent transactions for accounts, whereas now it just says check statements.

The app has always shown this number of transactions before saying check statements. I agree it is less than most other banks but this hasn't changed during the app redesign.

The response times to messages will also be the same. The app design has changed not the service level. 

Are you a Premier customer? Believe me it has! 
This bank just keeps getting worse and worse.

Perhaps you should try HSBC's other offering i.e. First Direct? People say that its customer service is (still) good.

PloughmansLunch

TwiceNightly said:

Can anyone who has the updated app please show us what the Global Money account section looks like? It's currently a bit buried and confusing in the 'old' app and it's a bit off putting

Directly listed under the current account on the main screen, and the drop down menus show anything with a balance as separate currencies

gt94sss2

juw8e7 said:

gt94sss2 said:

juw8e7 said:

Issues I see thus far:-
Cant respond to messages in chat.
Can no longer get a human reply as quickly as before.
Used to be able to see more recent transactions for accounts, whereas now it just says check statements.

The app has always shown this number of transactions before saying check statements. I agree it is less than most other banks but this hasn't changed during the app redesign.

The response times to messages will also be the same. The app design has changed not the service level. 

Are you a Premier customer? Believe me it has! 

Yes, but the app is basically the same for everyone