Trading 212 Account Hacked

wmb194

Northern_Wanderer said:

wmb194 said:

I like it but make sure you set up 2FA.

If you just use their website (not the app) 2FA says it's sending a code to your browser but I never got the codes....webchat as useless as a chocolate watch. Unpleasant when you have an ISA in there that you cannot access. I appreciate many people have had a good experience. I was being a rate tart, the only reason I moved to them, I have now forfeighted the higher interest rate for a proper bank.

I use the website in a PC browser 99% of the time but have the 2FA setup on my phone with Google Authenticator and have had zero issues.

Northern_Wanderer

wmb194 said:

Northern_Wanderer said:

wmb194 said:

I like it but make sure you set up 2FA.

If you just use their website (not the app) 2FA says it's sending a code to your browser but I never got the codes....webchat as useless as a chocolate watch. Unpleasant when you have an ISA in there that you cannot access. I appreciate many people have had a good experience. I was being a rate tart, the only reason I moved to them, I have now forfeighted the higher interest rate for a proper bank.

I use the website in a PC browser 99% of the time but have the 2FA setup on my phone with Google Authenticator and have had zero issues.

Lucky you.

Magstar1001

Love 212, highly recommend them. Never had a problem and will continue to recommend to all my friends.
They are very highly rated and been around a long time.
It's funny how people that would never have used them anyway suddenly saw "that's another one to avoid" or similar
Bit of research and you will find they are a Greta company and have even been recommended on MSE for their high interests rates

masonic

mark_cycling00 said:

masonic said:

The issue of effective denial of service by maliciously submitting login requests is something most sites are vulnerable to. Obvious precaution is to use a hard to guess username. Some sites make this difficult by insisting on using your email address as your username, but in those instances a random email address can be set up specifically for important accounts and not used for anything else (it does make things difficult if you ever have to read it out over the phone though!)

Is this a denial of service attack against 212 where people are trying to overload the platform with requests?

Or is it that the poster's username exists on one or more databases of hacked sites like linkedin etc. and lots of amateur hackers around the world are giving it a go? 

Thx 

It's the deliberate targeting of a specific individual using their email address (by someone who knows them and their email address). If you use the same email address for sensitive accounts and casual communication, then you are at risk. The email address you use to log in to sensitive accounts should really be kept as secret as your password for those accounts. Better still, sensitive sites should be using a separate username that is not linked to your contact information, and there should be a straightforward process to change your username if someone starts spamming the login page with the intention of locking your account.

grumpy_codger

Magstar1001 said:

Love 212, highly recommend them. Never had a problem and will continue to recommend to all my friends.
They are very highly rated and been around a long time.
It's funny how people that would never have used them anyway suddenly saw "that's another one to avoid" or similar
Bit of research and you will find they are a Greta company and have even been recommended on MSE for their high interests rates

Exactly, but we are speaking about the (lack of) CS here.
You never had a problem? Fine, but the OP does have.
That said, I do have my £70K cash ISA there and was lucky too so far.

wmb194

Northern_Wanderer said:

wmb194 said:

Northern_Wanderer said:

wmb194 said:

I like it but make sure you set up 2FA.

If you just use their website (not the app) 2FA says it's sending a code to your browser but I never got the codes....webchat as useless as a chocolate watch. Unpleasant when you have an ISA in there that you cannot access. I appreciate many people have had a good experience. I was being a rate tart, the only reason I moved to them, I have now forfeighted the higher interest rate for a proper bank.

I use the website in a PC browser 99% of the time but have the 2FA setup on my phone with Google Authenticator and have had zero issues.

Lucky you.

My point is that even when you use a web browser most of the time you don't have to use a 2FA authenticator plugin on that browser, you can use the more reliable ones available on phones and tablets.

eskbanker

Magstar1001 said:

Bit of research and you will find they are a Greta company

Didn't realise that a prominent young environmentalist had branched out into the corporate world like that

Magstar1001 said:

...and have even been recommended on MSE for their high interests rates

MSE always make the point (at the foot of every page) that "remember we focus on rates not service", i.e. they point out the simple quantifiable facts about which providers offer the best rates rather than recommending institutions based on the customer service experience or anything else....

Northern_Wanderer

wmb194 said:

Northern_Wanderer said:

wmb194 said:

Northern_Wanderer said:

wmb194 said:

I like it but make sure you set up 2FA.

If you just use their website (not the app) 2FA says it's sending a code to your browser but I never got the codes....webchat as useless as a chocolate watch. Unpleasant when you have an ISA in there that you cannot access. I appreciate many people have had a good experience. I was being a rate tart, the only reason I moved to them, I have now forfeighted the higher interest rate for a proper bank.

I use the website in a PC browser 99% of the time but have the 2FA setup on my phone with Google Authenticator and have had zero issues.

Lucky you.

My point is that even when you use a web browser most of the time you don't have to use a 2FA authenticator plugin on that browser, you can use the more reliable ones available on phones and tablets.

Not everyone wants to bank on their phone or have to install apps to be able to participate and the point is that Trading 212 have got crap CS if you have a problem like I or the OP does.

Northern_Wanderer

MSE always make the point (at the foot of every page) that "remember we focus on rates not service", i.e. they point out the simple quantifiable facts about which providers offer the best rates rather than recommending institutions based on the customer service experience or anything else....

I'm not entirely sure they do focus on rates as I have found (in the past) better rates than MSE promotes on moneyfactscompare

m_c_s

Trading 212 has a larger customer base than Hargreaves Landsdown (2.5m vs 1.9m). I have ISA, SIPP and GIA accounts spread across both and Trading 212 has been excellent both terms of performance and customer service. HL has been struggling lately to process SIPP drawdowns but still customer service is ok.