Trading 212 Account Hacked

andy_jambo

Hi,

I have not been able to access my Trading 212 account for ten days as a result of someone attempting to access it and trying to re-set my password.

I have had no response from Trading 212 when I reported it to them by email. They have no phone or chat support that I have been able to find to date.

Has anyone had a similar experience experience with this company or been able to get in touch with them to have a similar issue resolved? Thanks.

Northern_Wanderer

You could try to use the online form and lodge a complaint https://helpcentre.trading212.com/hc/en-us/articles/360007297398-How-do-I-submit-a-complaint

Sam_666

Email or live chat only.

Alexland

Sorry can't help but thank you for the warning as people are starting to understand the support from the free platforms can be somewhat lacking when you really need it. Must be quite worrying if you have a decent proportion of you assets on there. Hope it works out ok for you.

Northern_Wanderer

Alexland said:

Sorry can't help but thank you for the warning as people are starting to understand the support from the free platforms can be somewhat lacking when you really need it. Must be quite worrying if you have a decent proportion of you assets on there. Hope it works out ok for you.

Been there done that....with Trading 212, got shot of them a few months ago....

Alexland

Northern_Wanderer said:

Been there done that....with Trading 212, got shot of them a few months ago....

Good work. They are not a keeper for me either. I only opened them for the free disappointing share, cashback on contributions offer and to try them out. I"m looking forward to transferring their ISA into my iWeb account.

wmb194

I like it but make sure you set up 2FA.

jaypers

Another one to add to my ‘don’t touch with a barge poll’ list. It’s not always about the small amount of extra interest.

masonic

The issue of effective denial of service by maliciously submitting login requests is something most sites are vulnerable to. Obvious precaution is to use a hard to guess username. Some sites make this difficult by insisting on using your email address as your username, but in those instances a random email address can be set up specifically for important accounts and not used for anything else (it does make things difficult if you ever have to read it out over the phone though!)

Northern_Wanderer

wmb194 said:

I like it but make sure you set up 2FA.

If you just use their website (not the app) 2FA says it's sending a code to your browser but I never got the codes....webchat as useless as a chocolate watch. Unpleasant when you have an ISA in there that you cannot access. I appreciate many people have had a good experience. I was being a rate tart, the only reason I moved to them, I have now forfeighted the higher interest rate for a proper bank.

mark_cycling00

masonic said:

The issue of effective denial of service by maliciously submitting login requests is something most sites are vulnerable to. Obvious precaution is to use a hard to guess username. Some sites make this difficult by insisting on using your email address as your username, but in those instances a random email address can be set up specifically for important accounts and not used for anything else (it does make things difficult if you ever have to read it out over the phone though!)

Is this a denial of service attack against 212 where people are trying to overload the platform with requests?

Or is it that the poster's username exists on one or more databases of hacked sites like linkedin etc. and lots of amateur hackers around the world are giving it a go? 

Thx