Heat pump warranty

Reed_Richards

My LG heat pump sprang a refrigerant leak after almost 3 years of service.  It was still under warranty and my installer convinced LG that the cheapest repair was a drop-in replacement.  I can confirm that this only took a couple of hours.  That was a year ago and everything has been fine since.  My impression is that early problems like this are rare, but they can happen.  

confused200

My small Panasonic wall mounted heat pump that heats a room for us broke last week. It’s within the three year parts and labour manufacturers warranty period so we though it would be inexpensive to sort out.  Not so. The local company who installed it are charging two payments of £185 each, the first to come out and diagnose the problem (took them about 15 min) and the second to replace the broken part which needed to be ordered.  They tell me these call our charges for the cost of them travelling to your home and time spent on the diagnosis and are standard practice in this industry.   We also pay around £150 annually for the unit to be serviced.  These charges seem excessive when compared to the cost of servicing and repairing a boiler and have come as a shock to us.  We are keen to be green but the device it turning out to be way more expensive than we anticipated.  

QrizB

confused200 said:

My small Panasonic wall mounted heat pump that heats a room for us broke last week. It’s within the three year parts and labour manufacturers warranty period so we though it would be inexpensive to sort out.  Not so. The local company who installed it are charging two payments of £185 each, the first to come out and diagnose the problem (took them about 15 min) and the second to replace the broken part which needed to be ordered.  They tell me these call our charges for the cost of them travelling to your home and time spent on the diagnosis and are standard practice in this industry.   We also pay around £150 annually for the unit to be serviced.  These charges seem excessive when compared to the cost of servicing and repairing a boiler and have come as a shock to us.  We are keen to be green but the device it turning out to be way more expensive than we anticipated.  

Was that actually a warranty claim via Panasonic? Or did you call the installer direct?
If the latter, is your installer going to claim the £370 back from Panasonic, then refund you?

michaels

confused200 said:

My small Panasonic wall mounted heat pump that heats a room for us broke last week. It’s within the three year parts and labour manufacturers warranty period so we though it would be inexpensive to sort out.  Not so. The local company who installed it are charging two payments of £185 each, the first to come out and diagnose the problem (took them about 15 min) and the second to replace the broken part which needed to be ordered.  They tell me these call our charges for the cost of them travelling to your home and time spent on the diagnosis and are standard practice in this industry.   We also pay around £150 annually for the unit to be serviced.  These charges seem excessive when compared to the cost of servicing and repairing a boiler and have come as a shock to us.  We are keen to be green but the device it turning out to be way more expensive than we anticipated.  

That does not sound right within a parts and labour warranty period - who is the warranty with, probably best to contact them

confused200

I have had a long discussion with Panasonic and they said their warranty on parts and labour don’t cover the cost any extra charges the installer wants to charge you for for the labour, diagnosis, and the time spent driving to your home.  Panasonic said in my case they will give the installer £150 in addition to what I will have to pay them and my understanding is they don’t plan to take that off my bill.  My worse fear is that the initial diagnosis might be incorrect and we will have to pay for them to attend yet again.

Reed_Richards

I had an entire LG heat pump replaced at no charge under warranty.  My installer is based about an hour's drive away and made one visit to diagnose the problem then a second visit to install the replacement.