The Top Regular Savers Discussion Thread

janusd

allegro120 said:

Tried to apply for Hanley 6.5% as existing customer and got this.

opened as a new customer without issue (apart from not getting sms, so had to get authorisation code via email) - I now have to wait for my user id to arrive in the post before I can login.

Great news, your account has been opened successfully and you will receive your welcome pack in the post. Your userID will be included in this pack to enable you to login to Online Banking.

We encourage all members to fund their account as soon as they receive their userID. Instructions on how to fund the account will be available within your online banking portal.

From the date you fund this account there will be a 10 day stop on any withdrawals. This is to enable us to complete our processes and back ground checks.

 

mhoc

Hanley - I had really bad issues getting the verification code but eventually it came through and I've funded.

I got the welcome email with the sort code etc but it does not actually give the  Hanley account reference number for me to set up the standing order so I will ring them a bit later - I like to tick all boxes from day one

Please can I ask is there an app or is it just the online webpage?

We were looking forward to a little drive to Stone this morning so thats saved a job  

clairec666

Hanley - I am in no hurry to apply for this, so will wait until things all shake out. Looks like they haven't managed to seamlessly translate the branch account into an online one.

Also, looking at the "Can I withdraw money" section:

"You can withdraw up to £500 in cash and £70,000 by cheque on demand from our branches or by sending us your signed written instructions. Larger cash sums up to £5,000 are available by giving at least 24 hours notice.

Cheque withdrawals over £70,000 can be obtained from our Registered Office. Following any withdrawals £25 should remain in the account."

No mention of online withdrawals. However I suspect they've just copied and pasted the terms from the branch account, and haven't included some of the necessary info for online accounts.

mon3ysav3r

janusd said:

allegro120 said:

Tried to apply for Hanley 6.5% as existing customer and got this.

opened as a new customer without issue (apart from not getting sms, so had to get authorisation code via email) - I now have to wait for my user id to arrive in the post before I can login 

My SMS never arrived either, so used email and then received message/email that it was opened successfully. Funded with debit card.

francoghezzi

clairec666 said:

Hanley - I am in no hurry to apply for this, so will wait until things all shake out. Looks like they haven't managed to seamlessly translate the branch account into an online one.

Also, looking at the "Can I withdraw money" section:

"You can withdraw up to £500 in cash and £70,000 by cheque on demand from our branches or by sending us your signed written instructions. Larger cash sums up to £5,000 are available by giving at least 24 hours notice.

Cheque withdrawals over £70,000 can be obtained from our Registered Office. Following any withdrawals £25 should remain in the account."

No mention of online withdrawals. However I suspect they've just copied and pasted the terms from the branch account, and haven't included some of the necessary info for online accounts.

In no hurry either. A copy and paste job done without at least reading the outcome before going on line doesn't give me any confidence, not to mention the interest paid only once a year at the end of August

Kim_13

Hanley

I’ve retrieved my login and can see my Branch Saver there (usually just use the app), but no application links there. Then I clicked on Enquire Now and followed the link to login and apply, but it gave me the same view as before. Nowhere to actually apply for the account..

janusd

mhoc said:

Hanley - I had really bad issues getting the verification code but eventually it came through and I've funded.

I got the welcome email with the sort code etc but it does not actually give the  Hanley account reference number for me to set up the standing order so I will ring them a bit later - I like to tick all boxes from day one

Please can I ask is there an app or is it just the online webpage?

they have apps for both Android & Apple.

Convenient Online Banking: Manage Your Finances on the go! | The Hanley

i'll leave installing the app until I get my details.

Aidanmc

mon3ysav3r said:

janusd said:

allegro120 said:

Tried to apply for Hanley 6.5% as existing customer and got this.

opened as a new customer without issue (apart from not getting sms, so had to get authorisation code via email) - I now have to wait for my user id to arrive in the post before I can login 

My SMS never arrived either, so used email and then received message/email that it was opened successfully. Funded with debit card.

I chose option to fund by bank transfer.
After application went through and email arrived with funding details, but i have to wait for user ID to arrive by post in order to get my account number for the payment reference.
The email also said i could phone them to fund by debit card, will probably wait though.

where_are_we

Hanley Smart Saver - I applied not as an existing customer (closed account only) and this was successful. Lots of stuff prepopulated, immediately got email confirmation and online got account details with same username  - so no customer duplication. However no COP as yet but I was able to override and make the deposit.

ordnancesurvey84

Kim_13 said:

Hanley

I’ve retrieved my login and can see my Branch Saver there (usually just use the app), but no application links there. Then I clicked on Enquire Now and followed the link to login and apply, but it gave me the same view as before. Nowhere to actually apply for the account..

Are you using the mobile version of the website? The "Apply Online" button doesn't appear on that for some reason. If using a mobile device, you'd need to request desktop version - and then the "Apply Online" button appears - or if you have one, login on an actual desktop/laptop where the "Apply Online" button appears at the top right of the page.