The Top Regular Savers Discussion Thread

Bobblehat

Mon BS RS Iss 8

As a new customer to Mon BS, and not overly keen on "Apps" (prefer big screens and full size keyboards!), I used the online process to apply. I am not expecting to fund the RS, if I'm successful, until as late as possible in August, so any delay with providing wet signatures etc. is not an issue for me. If it costs me a stamp for lack of pre-paid return envelope, so be it, it won't make much of a dent in ~£215 interest (funding late Aug and as early as possible in subsequent months).

The only snag I came across while applying was ... at the end of page 2, it went back to page 1 and I was expecting an error message (as if I might have missed a mandatory field out). No error flagged on page 1 and onto page 2 again, with no error flagged there either. Everything went on OK from that point, so just the mystery revisiting to page 1 and 2 threw me slightly! Confirmation of application email arrived within 1 minute of completing, so now I'll just wait and see what happens next 

RosieRooBear

roked said:

roked said:

I have access to both an andriod and ios phone and as new customer, neither gives me the option to apply for the RS.
I assume the app is only for existing customers to apply for it and new people need to do the manual process via the website instead

Just found a way around this for anyone that is a new customer.

I applied for the instant saver issue 4 via the app. I entered £1 for initial deposit (minimum required) though you do not have to actually deposit it.
Application was approved and was emailed the details to complete the app registration.
Once I was in the app, I could then apply for the RS.

Both applications took around 15 mins to be approved, I now have a RS visible and ready to be funded 👍

@roked, worked a treat thank you 😊

saverkev

happybagger said:

I tried to open it late last night on the app and got into the "processing" loop. Tried this morning and had the system message, so uninstalled and reinstalled. Then went to open the RS8, accepted the documents, and it said "processing", So it picked up where it left last night. I left it alone and after about 5 minutes of nothing, it came back with "account opened".

So anyone having app issues, try the reinstall route just in case.

Monbs

Similar experience - reinstalled app and account opened and funded (though deposit not yet showing).
Oddly 2FA not working for text message but does for email!
Bugs galore Monmouthshire!

nomorekids

allegro120 said:

s71hj said:

jameseonline said:

flaneurs_lobster said:

friolento said:

My Monmouth BS Issue 8 is open and shows in the app. 

I had started the application in the app around 11pm last night but it didn’t complete and I just left it. This morning it had completed, without further intervention by myself. 

First £500 on their way now.

It seemed simple enough, very significantly faster than previous applications (ignoring that I was overly keen and tried to open the account earlier than it became officially available)

Mine's open too. Quid on its way.

I'm finding that the app is logging me out every time I move to another screen (filling in a new payee at my bank). which is fair enough, but logging back in demands a new OTP be generated each time despite having set up biometrics. This is a serious PITA.

I always have to double up on SMS codes because 1st time I request it doesn't advance to next screen on android app

Ditto. There's nowhere to put the 1st OTP in 

I've tried several times, received 3 OTPs, nowhere to put them in.  Then I've picked e-mail option, this somehow allowed me to input the code and open the account.

i concur, the only way i can use the app is with email two factor verification, sms ends in no way of entering the code.

keep checking but initial deposit has yet to show mind  

Speculator

nomorekids said:

allegro120 said:

s71hj said:

jameseonline said:

flaneurs_lobster said:

friolento said:

My Monmouth BS Issue 8 is open and shows in the app. 

I had started the application in the app around 11pm last night but it didn’t complete and I just left it. This morning it had completed, without further intervention by myself. 

First £500 on their way now.

It seemed simple enough, very significantly faster than previous applications (ignoring that I was overly keen and tried to open the account earlier than it became officially available)

Mine's open too. Quid on its way.

I'm finding that the app is logging me out every time I move to another screen (filling in a new payee at my bank). which is fair enough, but logging back in demands a new OTP be generated each time despite having set up biometrics. This is a serious PITA.

I always have to double up on SMS codes because 1st time I request it doesn't advance to next screen on android app

Ditto. There's nowhere to put the 1st OTP in 

I've tried several times, received 3 OTPs, nowhere to put them in.  Then I've picked e-mail option, this somehow allowed me to input the code and open the account.

i concur, the only way i can use the app is with email two factor verification, sms ends in no way of entering the code

sms works but you got to select sms twice and they send you a second code. Don't enter the 1st code, enter the 2nd one.

nomorekids

Speculator said:

nomorekids said:

allegro120 said:

s71hj said:

jameseonline said:

flaneurs_lobster said:

friolento said:

My Monmouth BS Issue 8 is open and shows in the app. 

I had started the application in the app around 11pm last night but it didn’t complete and I just left it. This morning it had completed, without further intervention by myself. 

First £500 on their way now.

It seemed simple enough, very significantly faster than previous applications (ignoring that I was overly keen and tried to open the account earlier than it became officially available)

Mine's open too. Quid on its way.

I'm finding that the app is logging me out every time I move to another screen (filling in a new payee at my bank). which is fair enough, but logging back in demands a new OTP be generated each time despite having set up biometrics. This is a serious PITA.

I always have to double up on SMS codes because 1st time I request it doesn't advance to next screen on android app

Ditto. There's nowhere to put the 1st OTP in 

I've tried several times, received 3 OTPs, nowhere to put them in.  Then I've picked e-mail option, this somehow allowed me to input the code and open the account.

i concur, the only way i can use the app is with email two factor verification, sms ends in no way of entering the code

sms works but you got to select sms twice and they send you a second code. Don't enter the 1st code, enter the 2nd one.

nope not for me, app wont let me enter either sms code and I have to shut down the phone and restart, only email for me, I think I m going to delete the app and just do online 

Speculator

nomorekids said:

allegro120 said:

s71hj said:

jameseonline said:

flaneurs_lobster said:

friolento said:

My Monmouth BS Issue 8 is open and shows in the app. 

I had started the application in the app around 11pm last night but it didn’t complete and I just left it. This morning it had completed, without further intervention by myself. 

First £500 on their way now.

It seemed simple enough, very significantly faster than previous applications (ignoring that I was overly keen and tried to open the account earlier than it became officially available)

Mine's open too. Quid on its way.

I'm finding that the app is logging me out every time I move to another screen (filling in a new payee at my bank). which is fair enough, but logging back in demands a new OTP be generated each time despite having set up biometrics. This is a serious PITA.

I always have to double up on SMS codes because 1st time I request it doesn't advance to next screen on android app

Ditto. There's nowhere to put the 1st OTP in 

I've tried several times, received 3 OTPs, nowhere to put them in.  Then I've picked e-mail option, this somehow allowed me to input the code and open the account.

i concur, the only way i can use the app is with email two factor verification, sms ends in no way of entering the code.

keep checking but initial deposit has yet to show mind  

Deposits always show in the morning of next working day with Monmouthshire. 

s71hj

Re Monmouthshire presumably the best way to max out interest is to get a payment in this month then another 11 on the 1st of each month? 

ThePirates

Monmouthshire
After working fine this morning I'm trying to login again to check my deposit has gone in. Now no choices  on 2FA on Android...

Bridlington1

ThePirates said:

Monmouthshire
After working fine this morning I'm trying to login again to check my deposit has gone in. Now no choices  on 2FA on Android...

Deposits usually take a while to show with MBS anyway, if you sent it earlier today it should get backdated to today anyway so I wouldn't worry about it too much.

I applied for the account in the app this morning, the account now shows, I have my account number so I'm just going to fully fund it on Thursday and not do anything about MBS in the meantime to give their systems time to settle down a bit. I'd imagine they'll be rather busy at the moment anyhow.