The Top Regular Savers Discussion Thread

brucefan_2

Re: Monmouthshire.

Haven't been able to get the app to work: 'We are undergoing system maintenance'

Have just been able to complete an online application though - waiting for the confirmation email now.

Was straightforward, even though it was unhappy with me for leaving the 'City' field blank in the address section.

Why have a 'Town' field and then a 'City' field?

dingling68

masonic said:

Even though I applied online, I may still chance an app-lication if it is back up today. Unless they have moved fast, I may have the account up before they start processing the online one.

I see what you did there ... 

Kim_13

brucefan_2 said:

Re: Monmouthshire.

Haven't been able to get the app to work: 'We are undergoing system maintenance'

Have just been able to complete an online application though - waiting for the confirmation email now.

Was straightforward, even though it was unhappy with me for leaving the 'City' field blank in the address section.

Why have a 'Town' field and then a 'City' field?

Enough address lines for everyone that way - if you live in a village, the extra line is needed (albeit you would then be putting a town in a city field.) They should just make the last one Town/City 

exel1966

MONBS APPlication now working, took about 2 mins and account showing.

masonic

App is indeed back up, but this is what I see when I go in to general savings:

Is is that the app only lists it for existing customers? This is exactly the same as I saw at about 9:20am before the maintenance (already tried reinstalling).

friolento

masonic said:

App is indeed back up, but this is what I see when I go in to general savings:

Is is that the app only lists it for existing customers?

In the iOS version, I can see Issue 8

I am a long time MBS customer 

janusdesign

exel1966 said:

MONBS APPlication now working, took about 2 mins and account showing.

as a new customer or were you an existing one ?

masonic said:

App is indeed back up, but this is what I see when I go in to general savings:

Is is that the app only lists it for existing customers? This is exactly the same as I saw at about 9:20am before the maintenance (already tried reinstalling).

I see the same on the Android app...

if I can open an account with them without sending any paperwork in the post, I might consider it - if they require paperwork to be sent as a new customer, and having been burned by a MBS experience before, i'll pass.

friolento

Not rubbing it in @masonic, but the MBS iOS app also allowed me to apply again. I now have 2 issue 8. I am holding back with funding this one until the first one is fully up and running. I have a dim memory of having 2 of the same MBS RS accounts in the past, even though their T&Cs have alway stipulated one only.

masonic

friolento said:

Not rubbing it in @masonic, but the MBS iOS app also allowed me to apply again. I now have 2 issue 8. I am holding back with funding this one until the first one is fully up and running. I have a dim memory of having 2 of the same MBS RS accounts in the past, even though their T&Cs have alway stipulated one only.

I suspect it is the new customer angle rather than the device type that is preventing me from seeing it. They may want to put new customers through the slow lane to get that wet-ink signature. In which case it would be pointless applying for another account via the app to gain access to the RS. But happy to hear from anyone who gives this a try!

s71hj

masonic said:

friolento said:

Not rubbing it in @masonic, but the MBS iOS app also allowed me to apply again. I now have 2 issue 8. I am holding back with funding this one until the first one is fully up and running. I have a dim memory of having 2 of the same MBS RS accounts in the past, even though their T&Cs have alway stipulated one only.

I suspect it is the new customer angle rather than the device type that is preventing me from seeing it. They may want to put new customers through the slow lane to get that wet-ink signature. In which case it would be pointless applying for another account via the app to gain access to the RS. But happy to hear from anyone who gives this a try!

The whole process has been so convoluted stopping and starting via app and website. Upshot myself and my wife have both applied 3x, the version on the app after it got up and running finally leading to account opening and practically instantly appearing in accounts list. Will wait to see in next few days if we end up with 3 of them!