The Old Regular Savers Discussion Thread 28/12/24-29/1/26

MarkFromCornwall

ShinyStarlight1 said:

Halifax RS

My account is maturing, and the money will be transferred to an everyday saver.

However, if I want to actually close the regular saver, I have to ‘go into a branch with a counter’ to do so. (The nearest one of those is 12 miles away)

In the Halifax app, after maturity, click on the everyday saver account.  Click on the ... at the top right of the screen, scroll down to the 'Manage account' section and click on 'Close account'.  Fill in a couple of details and the account will be closed.

Kim_13

ShinyStarlight1 said:

Halifax RS

My account is maturing, and the money will be transferred to an everyday saver.

However, if I want to actually close the regular saver, I have to ‘go into a branch with a counter’ to do so. (The nearest one of those is 12 miles away)

I’m wondering why that is. If the technology exists to open the account online, why not to close it?

It reminds me of buying train tickets for my dad. Took moments to buy online, with just a few clicks, but if ever he needed a refund it required paperwork sent by snail mail within five days. It felt like going from the 2020s to the 1970s.

Close the Everyday Saver that they will be transferring the money to (they will have opened it automatically at the same time as the Regular Saver, with no way for you to opt out of it.) Then they will convert the Regular Saver itself to an Everyday Saver on maturity, which can be closed online. May require a Current Account to do it though.

WillPS

Halifax

My wife was able to 'renew' her empty saver in the same manner as Lloyds ones, which then allows you to log out, back in and immediately open a new one. Requesting a close also works but takes a few working days for them to do it.

(The same method didn't work for BOS tho for some reason, she had to request closure and wait for them to action before reapplying)

clivep

ShinyStarlight1 said:

Halifax RS

My account is maturing, and the money will be transferred to an everyday saver.

However, if I want to actually close the regular saver, I have to ‘go into a branch with a counter’ to do so. (The nearest one of those is 12 miles away)

I’m wondering why that is. If the technology exists to open the account online, why not to close it?

It reminds me of buying train tickets for my dad. Took moments to buy online, with just a few clicks, but if ever he needed a refund it required paperwork sent by snail mail within five days. It felt like going from the 2020s to the 1970s.

If you are wanting to close before maturity, then I believe the process is to take the option to renew the account. Choose to renew it to any instant access a/c, then close that a/c.

allegro120

MarkFromCornwall said:

ShinyStarlight1 said:

Halifax RS

My account is maturing, and the money will be transferred to an everyday saver.

However, if I want to actually close the regular saver, I have to ‘go into a branch with a counter’ to do so. (The nearest one of those is 12 miles away)

In the Halifax app, after maturity, click on the everyday saver account.  Click on the ... at the top right of the screen, scroll down to the 'Manage account' section and click on 'Close account'.  Fill in a couple of details and the account will be closed.

Sometimes it doesn't work. I was trying to close (initially to downgrade) two of my Reward accounts, tried it online many times, called Halifax, they couldn't do it either and booked me for a video call... at the end of a 40 minutes long video call it was concluded that the only way to close these accounts is to visit a branch.  I've attempted to switch them instead, one to HSBC and the other to BoS.  Didn't hear from BoS yet, but HSBC has already contacted me to say that Halifax rejected the switch.  So it looks like I have only two options - leave the accounts running (paying £3k in and out) of visit the branch.  

Kim_13

allegro120 said:

MarkFromCornwall said:

ShinyStarlight1 said:

Halifax RS

My account is maturing, and the money will be transferred to an everyday saver.

However, if I want to actually close the regular saver, I have to ‘go into a branch with a counter’ to do so. (The nearest one of those is 12 miles away)

In the Halifax app, after maturity, click on the everyday saver account.  Click on the ... at the top right of the screen, scroll down to the 'Manage account' section and click on 'Close account'.  Fill in a couple of details and the account will be closed.

Sometimes it doesn't work. I was trying to close (initially to downgrade) two of my Reward accounts, tried it online many times, called Halifax, they couldn't do it either and booked me for a video call... at the end of a 40 minutes long video call it was concluded that the only way to close these accounts is to visit a branch.  I've attempted to switch them instead, one to HSBC and the other to BoS.  Didn't hear from BoS yet, but HSBC has already contacted me to say that Halifax rejected the switch.  So it looks like I have only two options - leave the accounts running (paying £3k in and out) of visit the branch.  

I successfully downgraded Reward to Current in app, so perhaps do that and save them as future switchers. 

allegro120

Kim_13 said:

allegro120 said:

MarkFromCornwall said:

ShinyStarlight1 said:

Halifax RS

My account is maturing, and the money will be transferred to an everyday saver.

However, if I want to actually close the regular saver, I have to ‘go into a branch with a counter’ to do so. (The nearest one of those is 12 miles away)

In the Halifax app, after maturity, click on the everyday saver account.  Click on the ... at the top right of the screen, scroll down to the 'Manage account' section and click on 'Close account'.  Fill in a couple of details and the account will be closed.

Sometimes it doesn't work. I was trying to close (initially to downgrade) two of my Reward accounts, tried it online many times, called Halifax, they couldn't do it either and booked me for a video call... at the end of a 40 minutes long video call it was concluded that the only way to close these accounts is to visit a branch.  I've attempted to switch them instead, one to HSBC and the other to BoS.  Didn't hear from BoS yet, but HSBC has already contacted me to say that Halifax rejected the switch.  So it looks like I have only two options - leave the accounts running (paying £3k in and out) of visit the branch.  

I successfully downgraded Reward to Current in app, so perhaps do that and save them as future switchers. 

I successfully downgraded one of my Reward to Current.  It's the other two that are stuck.  The initial intention was to downgrade all three and keep them for future opportunities.  I think it's a glitch that can't be resolved without visiting branch.  It's fine for me, I'm 25 minutes walk from the branch, but can be costly for those who are miles away from their nearest branch.

masonic

allegro120 said:

Kim_13 said:

allegro120 said:

MarkFromCornwall said:

ShinyStarlight1 said:

Halifax RS

My account is maturing, and the money will be transferred to an everyday saver.

However, if I want to actually close the regular saver, I have to ‘go into a branch with a counter’ to do so. (The nearest one of those is 12 miles away)

In the Halifax app, after maturity, click on the everyday saver account.  Click on the ... at the top right of the screen, scroll down to the 'Manage account' section and click on 'Close account'.  Fill in a couple of details and the account will be closed.

Sometimes it doesn't work. I was trying to close (initially to downgrade) two of my Reward accounts, tried it online many times, called Halifax, they couldn't do it either and booked me for a video call... at the end of a 40 minutes long video call it was concluded that the only way to close these accounts is to visit a branch.  I've attempted to switch them instead, one to HSBC and the other to BoS.  Didn't hear from BoS yet, but HSBC has already contacted me to say that Halifax rejected the switch.  So it looks like I have only two options - leave the accounts running (paying £3k in and out) of visit the branch.  

I successfully downgraded Reward to Current in app, so perhaps do that and save them as future switchers. 

I successfully downgraded one of my Reward to Current.  It's the other two that are stuck.  The initial intention was to downgrade all three and keep them for future opportunities.  I think it's a glitch that can't be resolved without visiting branch.  It's fine for me, I'm 25 minutes walk from the branch, but can be costly for those who are miles away from their nearest branch.

Do you, like me, have more than one profile? You'll only be able to perform the downgrade from the same one you used to originally apply for the account.

Bob2000

I know another principality rejection post.

Wednesday, I gave my maturing instruction (for my last(3rd) 6-month issue, 3 for another issue4(would have been my 2nd if successful). 
Friday, l had a message saying you're not allowed that because  you have one already.
 Funds to go to nominated account  instead.

I know it's not breaking news, but l needed some time to kill while my kettle was boiling. 
I'll get my coat now.


 

trickydicky14

Bob2000 said:

I know another principality rejection post.

Wednesday, I gave my maturing instruction (for my last(3rd) 6-month issue, 3 for another issue4(would have been my 2nd if successful). 
Friday, l had a message saying you're not allowed that because  you have one already.
 Funds to go to nominated account  instead.

I know it's not breaking news, but l needed some time to kill while my kettle was boiling. 
I'll get my coat now.


 

I think it's time to put this one to bed.