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The Old Regular Savers Discussion Thread 28/12/24-29/1/26

1…872873875877878…1113

Comments

  • allegro120
    allegro120 Posts: 2,800
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    Loughborough BS RS Maturity Instructions
    Does anyone know if LoughboroughBS are sticklers for returning the passbook/passcard with completed signed maturity instructions ? If you return maturity instructions via email, a scan/photo of the completed signed document, is that accepted without a scan/photo of the passbook/passcard ? In lieu of the signed maturity instructions document have they accepted just email instruction or a message via their online messaging system ?

    I called today and the person I spoke to said that the signed completed maturity instructions document would be accepted alone, then changed and said the passbook/passcard would be necessary.

    I'm just wondering what people have found through their experience.

    Thanks in advance.
    No experience of maturity yet, but I've asked them when I was opening my first one in branch. It's either to turn up with passbook and ID or post written instruction together with passbook.  Either way you'll get a cheque. 
  • alfred64
    alfred64 Posts: 5,128
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    edited 5 November 2025 at 1:32AM
    Hanley Economic Building Society - NoReply Mailbox <noreply@thehanley.co.uk>
    11/5/2025 12:42:38 AM
    Your new account is open, however we have noticed that you have yet to deposit any funds into the account.

    Well, I funded via FP on the 1st, so someone's playing with it because it  hasn't been returned.

     I've just sent email  -  
    savingsteam@thehanley.co.uk
     Confirmed. They have received my email.
                                                                                          

  • Born2Save_3
    Born2Save_3 Posts: 325
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    edited 5 November 2025 at 2:04AM
    alfred64 said:
    Hanley Economic Building Society - NoReply Mailbox <noreply@thehanley.co.uk>
    11/5/2025 12:42:38 AM
    Your new account is open, however we have noticed that you have yet to deposit any funds into the account.

    Well, I funded via FP on the 1st, so someone's playing with it because it  hasn't been returned.

     I've just sent email  -  
    savingsteam@thehanley.co.uk
                                                                                          
    The payment details for HEBS are :
    Sort code: 30-01-20
    Account number: 09995102
    Reference: Your HEBS account no ie 00012345

    FP to HEBS is slow; best case is next working day. It maybe that it won't be credited till today, Wednesday 5th.

    Best to call HEBS to check, also check with your bank what sort, account and ref has been used for the transfer, just in case you need to do a recall.

    HTH

  • clairec666
    clairec666 Posts: 1,534
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    alfred64 said:
    Hanley Economic Building Society - NoReply Mailbox <noreply@thehanley.co.uk>
    11/5/2025 12:42:38 AM
    Your new account is open, however we have noticed that you have yet to deposit any funds into the account.

    Well, I funded via FP on the 1st, so someone's playing with it because it  hasn't been returned.

     I've just sent email  -  savingsteam@thehanley.co.uk
     Confirmed. They have received my email.
                                                                                          

    Don't worry - I got the same email last week, a couple of days after I'd already funded it. Couldn't check my account for a few days because my online login details took an age to arrive by snail mail, but once there it turns out the funds had safely landed.
  • My payment to Newcastle Monument was bounced again and not becauseI hadn'tused the nominated account. This time, I'd used the account number supplied by them in an email as my reference (all numbers). However after logging in I can see my account number is different with alphabetical characters either side of another number. Not sure why my first payment was accepted then!!! Worrying 
  • topyam
    topyam Posts: 511
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    Yep... this forum is part of the reason too I do it.. It's a great place with great people!
  • jaypers
    jaypers Posts: 1,353
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    topyam said:
    Yep... this forum is part of the reason too I do it.. It's a great place with great people!
    Same and it also gives me a little bit of satisfaction that we are taking advantage of the ‘system’ as much as possible. So much bad news about money everywhere and this is my little bit of refuge from all that. Complacency is not for me. 
  • exel1966
    exel1966 Posts: 5,129
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
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    Loughborough BS RS Maturity Instructions
    Does anyone know if LoughboroughBS are sticklers for returning the passbook/passcard with completed signed maturity instructions ? If you return maturity instructions via email, a scan/photo of the completed signed document, is that accepted without a scan/photo of the passbook/passcard ? In lieu of the signed maturity instructions document have they accepted just email instruction or a message via their online messaging system ?

    I called today and the person I spoke to said that the signed completed maturity instructions document would be accepted alone, then changed and said the passbook/passcard would be necessary.

    I'm just wondering what people have found through their experience.

    Thanks in advance.
    Passbook always required with LBS as stated on the maturity instructions. Why the reluctance to send it when they pay for the postage? You'll get it back afer maturity.
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