Direct debit keeps failing and both banks blame each other. What to do? (Amex > Chase)

492800

Bedan1988 said:

I believe many of the problems relate to the fact that Amex no longer accept new DDs from a joint account. (I had this info in a letter from them)
This wasn’t even known to the first chat agent I spoke to but was later acknowledged after he checked. 

I feel this should be made clear in MSE’s product description as a negative..

BTW, my Chase account is a current account

sausage_time

492800 said:

Bedan1988 said:

I believe many of the problems relate to the fact that Amex no longer accept new DDs from a joint account. (I had this info in a letter from them)
This wasn’t even known to the first chat agent I spoke to but was later acknowledged after he checked. 

I feel this should be made clear in MSE’s product description as a negative..

BTW, my Chase account is a current account

But not a joint current account?  (Not that I think that is relevant, see previous posts)

492800

Correct, I don't have a joint Chase account.