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Direct debit keeps failing and both banks blame each other. What to do? (Amex > Chase)
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Bedan1988 said:I believe many of the problems relate to the fact that Amex no longer accept new DDs from a joint account. (I had this info in a letter from them)
This wasn’t even known to the first chat agent I spoke to but was later acknowledged after he checked.I feel this should be made clear in MSE’s product description as a negative..
BTW, my Chase account is a current account
--- Hitting the thanks button as often as is needed ---0 -
But not a joint current account? (Not that I think that is relevant, see previous posts)492800 said:Bedan1988 said:I believe many of the problems relate to the fact that Amex no longer accept new DDs from a joint account. (I had this info in a letter from them)
This wasn’t even known to the first chat agent I spoke to but was later acknowledged after he checked.I feel this should be made clear in MSE’s product description as a negative..
BTW, my Chase account is a current accountI’m a Forum Senior Ambassador and I support the Forum Team on the Credit Cards, Savings & Investments, Budgeting & Bank Accounts, and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.0 -
Correct, I don't have a joint Chase account.--- Hitting the thanks button as often as is needed ---1
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