PCN - Horizon Parking

jrs101

Hello

I refer to a date of breach (PCN) on 15 October.

I have just today (yes I know) sent a n email of complaint to the retailer.

I have NOT sent the blue template letter and my question is:

Given I have received yesterday a further letter about "missing the opportuntoy to pay a discounted rate" and a mention of 14 days mention of debt recovery should I send the blue template letter anyway?

Coupon-mad

No it's too late unless the NTK itself is dated less than 28 days ago.

What's the PCN for and where?

jrs101

Coupon-mad said:

No it's too late unless the NTK itself is dated less than 28 days ago.

What's the PCN for and where?

The NTK "reminder notification" is dated 21 nov 2024 (parking charge issue date) and the date of breach is 15 Oct 2024.

Its in a Tescos car park.

Could you now clarify?

thanks

Gr1pr

Complain strongly to Tesco's and get it cancelled ASAP, plan A in the newbies sticky thread in announcements , which you appear to have done already 

jrs101

Gr1pr said:

Complain strongly to Tesco's and get it cancelled ASAP, plan A in the newbies sticky thread in announcements , which you appear to have done already 

I have and been told "I need to appeal this directly with the company who issued the penalty. 

I am very sorry that I could not help you on this occasion."

Options?

Gr1pr

I doubt that they mentioned the word penalty, UNLESS it was somebody who does not know the difference here. ?

Who did you complain to. ? The store or the CEO at head office. ?

jrs101

Gr1pr said:

I doubt that they mentioned the word penalty, UNLESS it was somebody who does not know the difference here. ?

Who did you complain to. ? The store or the CEO at head office. ?

CEO of Tescos.

jrs101

jrs101 said:

Coupon-mad said:

No it's too late unless the NTK itself is dated less than 28 days ago.

What's the PCN for and where?

The NTK "reminder notification" is dated 21 nov 2024 (parking charge issue date) and the date of breach is 15 Oct 2024.

Its in a Tescos car park.

Could you now clarify?

thanks

Further to this I am bloo*y livid.

I have just received antoher one - with an alledged period of over 3 hours (visited twice in a day, different times) and they have photos on the PCN showing entry and exit (exit showing the exit of the 2nd visit).

What can I do here?

Gr1pr

And the dates on this second PCN are. ?  ( Dates are extremely important. )

Coupon-mad

Complain again to the CEO of Tesco about their faulty ANPR and insist they step in & cancel both PCNs.

Meanwhile, appeal both if you still can BUT DO NOT IMPLY WHO WAS DRIVING. You only appeal as keeper. You'll already know that important bit, from reading the NEWBIES FAQS thread.

jrs101

Coupon-mad said:

Complain again to the CEO of Tesco about their faulty ANPR and insist they step in & cancel both PCNs.

Meanwhile, appeal both if you still can BUT DO NOT IMPLY WHO WAS DRIVING. You only appeal as keeper. You'll already know that important bit, from reading the NEWBIES FAQS thread.

Hello

I did exactly that to Tesco; uselss generic response - contact the "company".

I am livid here; clearly they have used the exit time on the second visit ( I have 2 PCNs)

I did appeal and now get the below.

Please help.

thanks

 The Parking Charge was issued lawfully and in full and proper accordance with the Private Parking Sector Single Code of Practice issued by the British Parking Association (the ‘BPA’).

 There are signs located at the entrance to, and within the car park that state the terms and conditions that apply when parking.

 One of the terms and conditions is that vehicles must not exceed the maximum stay period allowed. As this vehicle was found to be parked longer than the maximum period allowed, a Parking Charge was correctly issued.

 The signs throughout the car park are clear and comply fully with the BPA’s prescribed rules and regulations.  When parking on private land, it is the driver’s responsibility to ensure they adhere to the terms and conditions of the car park concerned.

 As we have not been provided with the name and a serviceable address for the driver/hirer, under Schedule 4 of the Protection of Freedoms Act 2012, we do have the right, subject to meeting the requirements of the Act, to recover from the Registered Keeper the amount that remains outstanding. We have obtained the name and address of the registered keeper of the vehicle from the DVLA for the purposes of enforcing this charge.

 Given the above, and whilst we have considered your representations carefully, on this occasion your appeal has been rejected. 

The Charge Amount and Methods of Payment

In good faith, Horizon will hold the charge at the current amount of £70.00  for a further 14 days from the date of this correspondence to allow you further time to pay.

Additional Types of Appeal

You have now reached the end of our appeals procedure.  Although we have rejected your appeal, the Parking On Private Land Appeals (POPLA) provides an independent appeals service. To use this service, you must appeal to POPLA within 28 days of the date of this correspondence.