Refund from booking.com

Dranga

We booked flights through booking.com on 29th Dec 2023 to Mallorca from London leaving April 2024 26th, cost £830 for 7 adults . On the 2nd April 2024, I found out by chance that the flight has been cancelled. The airline ( wizz air) or booking.com had not informed me of the cancellation. 
I contacted booking.com and requested refund on the 2nd April. On the same day, I received an email from wizz credit to say refund in full in voucher, go to account to wizz account to get the voucher. Since I did not book through wizz air, no vouchers in my wizz air account. Contacted booking.com, they confirmed the refund and asked if I want it in voucher or cash. For which I said cash. Now it's nearly Dec, and I am still waiting to hear. I have contated booking.com multiple times since July with no definite answer. They say the case has been escalated on urgent bases, high priority to the refund team and I have heard nothing so far. 
The credit card company I used to pay is unable.to raise dispute since it is out of the dispute raise period which ended in April. 
What do I do next?  

Caz3121

I believe Booking.com use GotoGate for flight bookings (there is probably mention of them on your paperwork) Might be worth contacting them to see of they will provide a status or the email address they used for your booking. It will always be more challenging when involving additional third parties rather than being able to deal direct with the airline. (GotoGate do not have the best reputation for service...Booking.com are good for hotels but I would not use them for anything else)

heatherw_01

Moving this to the flights forum.

I would keep contacting them.
Are you emailing or calling? Try both perhaps.
I would keep sending an email even as much as every week chasing it up saying how long it has been.

Other than that, you could try gotogate who booking.com use, as Caz said.
See what they say.

I know this is no use now, but always try to book direct. Same for anyone reading this.
If flights get cancelled or things go wrong, you will always struggle to get support with third party companies.

I personally love booking.com but only for hotels. I would never book anything else via them.
Reviews for flights with them is shocking on Trustpilot. This is because these companies use poor companies such as gotogate.

Dranga

Thanks both. All my conversation so far has been with gogate. 

Voyager2002

Dranga said:

The credit card company I used to pay is unable.to raise dispute since it is out of the dispute raise period which ended in April. 
What do I do next?  

Tell the credit card provider that you want to make a Section 75 claim, not a chargeback (assuming you meant a credit card and not a debit card).

eskbanker

Voyager2002 said:

Dranga said:

The credit card company I used to pay is unable.to raise dispute since it is out of the dispute raise period which ended in April. 
What do I do next?  

Tell the credit card provider that you want to make a Section 75 claim, not a chargeback (assuming you meant a credit card and not a debit card).

Buying flights via intermediaries usually disqualifies s75 claims, by virtue of breaking the required debtor-creditor-supplier link:

https://www.moneysavingexpert.com/content/mse/msecom/en-gb/content/overlay/section-75/third-party-sellers/

Voyager2002

eskbanker said:

Voyager2002 said:

Dranga said:

The credit card company I used to pay is unable.to raise dispute since it is out of the dispute raise period which ended in April. 
What do I do next?  

Tell the credit card provider that you want to make a Section 75 claim, not a chargeback (assuming you meant a credit card and not a debit card).

Buying flights via intermediaries usually disqualifies s75 claims, by virtue of breaking the required debtor-creditor-supplier link:

https://www.moneysavingexpert.com/content/mse/msecom/en-gb/content/overlay/section-75/third-party-sellers/

Agreed.

In this case, it is the intermediary who has failed to fulfil their contractual obligation. (It is reasonable to believe that the airline issued the refund but the intermediary has failed to pass it on.)