Anyone else had their Creation credit card cancelled without explanation?

beachfront

It has been really helpful to read these comments, as I thought I might be the only one that had got the email. I too have used this card regularly for a number of years and paid the balance off in full each month. So much for customer loyalty.

NotRichOrFamous

I'm in exactly the same boat.

I wonder if it's just the accounts of users that clear their balance in full every month that have been closed.

TheSpectator

NotRichOrFamous said:

I'm in exactly the same boat.

I wonder if it's just the accounts of users that clear their balance in full every month that have been closed.

Clearly not read the full thread - they are withdrawing from the UK market.

Really don't get the 'loyalty' and 'their loss' mentality expressed by some.

Glavinwg

Like many others,  they informed me of the closure of my credit card,  having spoke with Creation I was told that a business devotion was made to pull out of the Credit Card Business.  So all their credit card customers will have been sent the same letter.

Porty21

Useful to come back to this stream and see other comments and an update on Creation's true intentions. I used my card regularly but never felt I had any kind of relationship with them - it was all just transactional. Anyway, I applied for and was approved a replacement card with Virgin which has all the features I need. My main card is AMEX but I needed a Visa or MC alternative with no foreign currency surcharge.

All very painless actually!

NotRichOrFamous

TheSpectator said:

NotRichOrFamous said:

I'm in exactly the same boat.

I wonder if it's just the accounts of users that clear their balance in full every month that have been closed.

Clearly not read the full thread - they are withdrawing from the UK market.

Really don't get the 'loyalty' and 'their loss' mentality expressed by some.

Thank you for your reply TheSpectator.

Now I won't have to read the full thread

Largs

I havent had anything from them yet.  I do have some things on FLEX so maybe when that is paid off.  It is the end of an era as I have been with them since they were Sears Card.

lizziebby

Exactly the same as several of you above--on 20th November received an email from Creation saying they are closing my account as per Clause 14 of my credit agreement! I have had the card for about 10 years, every month pay it all off and use many times every week! Feel affronted!! Can't see what they gain from losing us all!! Grr!

CliveOfIndia

lizziebby said:

Feel affronted!! Can't see what they gain from losing us all!! Grr!

Have you actually read this thread?  There's no need to feel "affronted", what a bizarre thing to say.  What do they have to gain?  Nothing as such - it's a business decision to exit the UK market, pure and simple.

Nasqueron

lizziebby said:

Exactly the same as several of you above--on 20th November received an email from Creation saying they are closing my account as per Clause 14 of my credit agreement! I have had the card for about 10 years, every month pay it all off and use many times every week! Feel affronted!! Can't see what they gain from losing us all!! Grr!

As WillPS said in this thread already, in some cases, a customer who pays on time and doesn't spend a lot, may be at best, break even for the bank or used as a loss leader to try and sell products. Any customer who uses say S75 or a lot of customer service time is an outright loss.