Horizon carpark pcn Asda barking

Megaman247

I was wondering if someone can advise me what I can do.

I was issued a PCN from horizon parking because I failed to validate duration of my stay at Asda I'm barking.

My story is I moved home to a new area and I went shopping to Asda in barking, I didn't know I had to validate duration of my stay after I finish shopping.

I used the newbie thread template to write them a appeal as the registered keeper and didn't say who was driving but it didn't work, they email me today and said they reject my appeal.

Below is the email they sent me;

14th November 202411:57

 

Parking Charge Reference	HPXXXXXXX
Vehicle Registration Number	XXXXXX
Breach of Terms and Conditions	Failure to Validate for the Duration of Stay
Date and Time of Breach	20th October 202402:28 PM
Location Name	Asda Barking
POPLA Code	XXXXXXXXXX
Date of this Correspondence	14th November 2024

 

 14th November 2024

 

Dear Appellant, 

 

Parking Charge:HPXXXXXXX

 

Thank you for your recent correspondence concerning the above referenced Parking Charge.

 

 Review of your Appeal

 

 The Parking Charge was issued lawfully and in full and proper accordance with the Private Parking Sector Single Code of Practice issued by the British Parking Association (the ‘BPA’).

 

There are signs located at the entrance to, and within the car park that state the terms and conditions that apply when parking.

 

As clearly stipulated on signage within the car park, validation for parking must be made for the full duration of the vehicles stay.  Our systems do not show any evidence of validation made against this vehicle on the incident date.

 

The signs throughout the car park are clear and comply fully with the BPA’s prescribed rules and regulations.  When parking on private land, it is the driver’s responsibility to ensure they adhere to the terms and conditions of the car park concerned.

 

As we have not been provided with the name and a serviceable address for the driver/hirer, under Schedule 4 of the Protection of Freedoms Act 2012, we do have the right, subject to meeting the requirements of the Act, to recover from the Registered Keeper the amount that remains outstanding. We have obtained the name and address of the registered keeper of the vehicle from the DVLA for the purposes of enforcing this charge.

 

If parking cannot be made without breaching the terms and conditions of the car park, alternative parking arrangements must be sought or motorists will be issued with a Parking Charge as per the car park terms stated on the signage on site.

 

Given the above, and whilst we have considered your representations carefully, on this occasion your appeal has been rejected.

 

The Charge Amount and Methods of Payment

 

In good faith, Horizon will hold the charge at the current amount of £70.00  for a further 14 days from the date of this correspondence to allow you further time to pay.

 

Payment of the outstanding charge can be made using our 24-hour payment line: 020 8106 0789 or online at horizon website 

 

Alternatively, payment can be made via cheque made payable to Horizon Parking Ltd and posted to Horizon Parking Ltd, Finitor House, 2 Hanbury Road Chelmsford, Essex CM1 3AE

 

Additional Types of Appeal

 

You have now reached the end of our appeals procedure.  Although we have rejected your appeal, the Parking On Private Land Appeals (POPLA) provides an independent appeals service. To use this service, you must appeal to POPLA within 28 days of the date of this correspondence.

 

For full instructions of how to appeal to POPLA, please visit their website at www.popla.co.uk. If you would rather progress this matter by post, please contact our Appeals Office and we will send you the necessary paperwork.

 

Your POPLA reference number is XXXXXXXXXX

 

Please be advised that if you elect  for independent arbitration of your case, you will be required  to pay the charge at the full amount and as such will no longer qualify for payment at the reduced rate. Please also be advised that POPLA will not accept an appeal where payment is made against the Parking Charge in question.

 

We are required by law  to inform you that Ombudsman Services (www.ombudsman-services.org/) provides an alternative dispute resolution service that would be competent to deal with your appeal;  however ,  Horizon has not chosen to participate in their alternative dispute resolution service.  As such, should you wish to appeal then you must do so to POPLA as explained above.

 

Yours sincerely,

Gr1pr

So what about plan A in the newbies sticky thread in announcements. ?  Complaining about the PCN to the business or landowner. ? What happened to that first step 

Try plan A first 

Do plan C , the POPLA appeal around day 31 following the rejection date on the rejection notification above, so before the 33 days deadline 

Megaman247

Gr1pr said:

So what about plan A in the newbies sticky thread in announcements. ?  Complaining about the PCN to the business or landowner. ? What happened to that first step 

Try plan A first 

Do plan C , the POPLA appeal around day 31 following the rejection date on the rejection notification above, so before the 33 days deadline 

Tried plan A today didn't work also, the staff said they can only help if I can show proof of receipt that day, which I no longer have or they can print out the receipt if I remember which till I used to checkout, which is impossible to remember.

That's plan A didn't work and that leaves me with only option now is to go with plan C.

Coupon-mad

No.

Complain to Head Office.  Asda have a parking tickets complaints page I think.

It cannot be right that they expect you to remember which till. Do you not have the Asda app?

Megaman247

Coupon-mad said:

No.

Complain to Head Office.  Asda have a parking tickets complaints page I think.

It cannot be right that they expect you to remember which till. Do you not have the Asda app?

I searched Asda website, there's no parking tickets complain page and I have the Asda rewards app only.

Coupon-mad

Doesn't that app show when you used it?

Put a complaint on their social media, Facebook etc. and send an email to Asda's CEO by name.

Megaman247

Coupon-mad said:

Doesn't that app show when you used it?

Put a complain on their social media, Facebook etc. and send an email to Asda's CEO by name.

Actually the app does show cashpot history of when and where I used it, and it is showing I used it at Barking Asda the day they claim I breached.

I just need to find the Asda email to make the complaint.

Gr1pr

They should have an online complaint section for the website head office in Leeds, use that option 

Or

Complain to David Hills

Read previous threads too

https://forums.moneysavingexpert.com/discussion/6521150/does-anyone-have-an-e-mail-address-for-asda-customer-service-please

https://forums.moneysavingexpert.com/discussion/6491982/asda-complaint-e-mail-address

Megaman247

I have complained to them on social media but no success, they said that the Asda rewards transaction cannot be used as proof of purchase.

I would like your advice to know how I can challenge them as popla, what template should I use and what to write to popla? 

Le_Kirk

There are no templates, just go to the announcements on the front page of the forum and find the POPLA decisions thread.  Read backwards until you find a winning one you can copy.

Coupon-mad

Did you send an email to Asda's CEO by name? Always complain to the top.

POPLA will not work for your case.