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  • beanielou
    beanielou Posts: 95,664 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Mortgage-free Glee!
    That is a dire experience RT. Sad & angry for you.
    I am a Forum Ambassador and I support the Forum Team on Mortgage Free Wannabe & Local Money Saving Scotland & Disability Money Matters. If you need any help on those boards, do let me know.Please note that Ambassadors are not moderators. Any post you spot in breach of the Forum Rules should be reported via the report button , or by emailing forumteam@moneysavingexpert.com. All views are my own & not the official line of Money Saving Expert.

    Lou~ Debt free Wanabe No 55 DF 03/14.**Credit card debt free 30/06/10~** MFW. Finally mortgage free O2/ 2021****
    "A large income is the best recipe for happiness I ever heard of" Jane Austen in Mansfield Park.

    ***Fall down seven times,stand up eight*** ~~Japanese proverb.
    ***Keep plodding*** Out of debt, out of danger. ***Be the difference.***
    One debt remaining. Home improvement loan.
  • themadvix
    themadvix Posts: 8,785 Forumite
    Part of the Furniture 1,000 Posts Mortgage-free Glee! Photogenic
    Quite right too! I absolutely 100% agree - but knowing that fatigue is one of your problems (and knowing how much complaining about things can take it out of one, partly from the re-living it as you write), I wasn’t sure if you would. Saving it up and reporting to the ombudsman is definitely the right way to go - you have to hope that at some point actual changes happen. ❤️
    Mortgage free 16/06/2023! £132,500 cleared in 11 years, 3 months and 7 days

    'Now is no time to think of what you do not have. Think of what you can do with what there is.' Ernest Hemingway


  • themadvix
    themadvix Posts: 8,785 Forumite
    Part of the Furniture 1,000 Posts Mortgage-free Glee! Photogenic
    I would be the same - but I know not everyone is! We finally received a response (and small requested refund) from the issue we had on holiday - but writing the email took it out of me and all the adrenaline-fury kicked it as I was typing (and in the scheme of things it was an inconvenience, nothing major), so I am fully aware how tiring it can be.
    Mortgage free 16/06/2023! £132,500 cleared in 11 years, 3 months and 7 days

    'Now is no time to think of what you do not have. Think of what you can do with what there is.' Ernest Hemingway


  • badmemory
    badmemory Posts: 9,690 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper
    It is much easier to think of these solutions after the fact than it is in the heat & stress of the moment.  Still a comforting thought for if it should happen in the future.  There is nothing quite like having a plan.
  • Cherryfudge
    Cherryfudge Posts: 13,303 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    A mega- stressful journey, it must have been horrible. Good for you for finding a way through and I hope the complaint doesn't take it out of you too much. It's also a good idea to have your OH as an advocate - not only can he be there for you and mediate, but it will show them that there's more than one of you to deal with.

    Here's to a better day today.
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    The sun's been out and I think I’m solar powered (Onebrokelady)

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  • KajiKita
    KajiKita Posts: 7,770 Forumite
    1,000 Posts Fourth Anniversary Name Dropper Photogenic
    That sounds utterly exhausting. Glad you have some potential alternative options for if / when (sadly likely I suspect) it happens again. 

    Is little recovered from his sickness? 

    Hope the weekend is restorative and I love the idea of you collating these ‘insults’ of incidents and then going to the ombudsman. I will be cheering you on all the way, along with everyone else here! 😉😊

    KK
    As at 15.07.25:
    - When bought house £315,995 mortgage debt and end date at start = October 2039 - now £233,521
    - OPs to mortgage = £11,816 Interest saved £5,28 to date
    Fixed rate 3.85% ends January 2030

    Read 41 books of target 52 in 2025, as @ 9th August
    Produce tracker: £276 of £300 in 2025

    Watch your thoughts, they become your words.
    Watch your words, they become your actions. 
    Watch your actions, they become your reality. 
  • Watty1
    Watty1 Posts: 6,866 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    I love the idea of a diary of errors and insults going to the ombudsman rather than treating each incident as isolated.  Always so easy to think of solutions after the fact, but, having done so, you now have the solutions for the future.   One always hopes they wont be needed, but, they probably will regrettably 
    Made it to mortgage free but what a muddle that became

    In the event the proverbial hits the fan then co-habitees are better stashing their cash than being mortgage free !!
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