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Unauthorized attempt payment?

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Not managed get hold bank yet and not had chance pop in, so am asking here for time being 

So clicked app and this popped up 


▲ You've been logged out

( There digit her am assuming someone bank info): Sorry we can't confirm whether this payment has been successful. Please check your statement and if your payment isn't showing please try again or call us anytime on +44 113 279 8302 to make the payment


Comments

  • retiredbanker1
    retiredbanker1 Posts: 714 Forumite
    500 Posts Second Anniversary Name Dropper
    edited 26 October 2024 at 5:32PM
    Have you logged back in to see if any payments have been taken or set up?
  • wmb194
    wmb194 Posts: 4,922 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    LightKnow said:
    Not managed get hold bank yet and not had chance pop in, so am asking here for time being 

    So clicked app and this popped up 


    ▲ You've been logged out

    ( There digit her am assuming someone bank info): Sorry we can't confirm whether this payment has been successful. Please check your statement and if your payment isn't showing please try again or call us anytime on +44 113 279 8302 to make the payment


    That looks like a Lloyds/Halifax/BoS app error message. I've had this a number of times; don't worry about, force close the app and re-open it and you should see there's nothing wrong. IIRC it's happened when I made a payment but for some reason the app didn't receive the confirmation message that it had completed correctly.
  • born_again
    born_again Posts: 20,451 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    LightKnow said:
    Not managed get hold bank yet and not had chance pop in, so am asking here for time being 

    So clicked app and this popped up 


    ▲ You've been logged out

    ( There digit her am assuming someone bank info): Sorry we can't confirm whether this payment has been successful. Please check your statement and if your payment isn't showing please try again or call us anytime on +44 113 279 8302 to make the payment



    https://www.halifax.co.uk/helpcentre/call-us.html

    That is halifax online helpdesk number
    Life in the slow lane
  • LightKnow
    LightKnow Posts: 305 Forumite
    Fifth Anniversary 100 Posts Name Dropper
    Thanks for helping 😊
  • sausage_time
    sausage_time Posts: 1,475 Ambassador
    Tenth Anniversary 1,000 Posts Name Dropper Photogenic
    edited 27 October 2024 at 2:51PM
    Dialing 159 is a good way of reaching the fraud team of many banks (including Halifax). 

    https://stopscamsuk.org.uk/

    I’m a Forum Ambassador and I support the Forum Team on the Credit CardsSavings & investments, and Budgeting & Bank Accounts boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
    All views are my own and not the official line of MoneySavingExpert.
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