MRI scan results

eskbanker

bombom66 said:

eskbanker said:

bombom66 said:

sheramber said:

They did say ‘normally 2/3 days’ not guaranteed. 

Where does it say not guaranteed ?

Where does it say guaranteed?

This depends on your reason for having an MRI scan. In some cases, your radiologist will be able to interpret and let you know your results on the same day as your scan. In other cases, you will receive your results within one week. Where does it say 10 days and only if I find the mistake otherwise I would never have got it 

That doesn't actually say 'in all other cases' though, although that's not necessarily an unreasonable interpretation, and doesn't use the word 'guaranteed', although again the use of 'will' seems fairly unconditional.

bombom66

eskbanker said:

bombom66 said:

eskbanker said:

bombom66 said:

sheramber said:

They did say ‘normally 2/3 days’ not guaranteed. 

Where does it say not guaranteed ?

Where does it say guaranteed?

This depends on your reason for having an MRI scan. In some cases, your radiologist will be able to interpret and let you know your results on the same day as your scan. In other cases, you will receive your results within one week. Where does it say 10 days and only if I find the mistake otherwise I would never have got it 

That doesn't actually say 'in all other cases' though, although that's not necessarily an unreasonable interpretation, and doesn't use the word 'guaranteed', although again the use of 'will' seems fairly unconditional.

In my case won’t 

EssexHebridean

Could people commenting here remember that not everyone may have had the same educational privilege that they had? Frankly, taking the Mickey out of someone for their punctuation is a bit “playground bully” behaviour. If you aren’t able to understand what the OP of a thread is saying, then simply move onto another one which is within your understanding, eh? (And when that person is clearly in a position of being distressed and concerned about a medical procedure of this sort, it’s even more unpleasant!) 

EssexHebridean

Hey OP, I do think you have a right to be upset, but I also think you need to be realistic. Ultimately you’ve had your scan and in a far better timescale than you would have got it on the NHS, even allowing for the fact that the results were delayed.  So, “up to a week” would have been acceptable - is that fair to say? In fact it was what - 3 days over that timescale? 

As someone else has said, admin errors do occur - yes, in an environment like that they really shouldn’t but people are human. What do you want from this? Would you feel that paying 50% is fair? If so then you need to think about a way of negotiating to that. 

If it helps, if you wanted to put together an email to them to put your case to them, you could maybe say here what you wanted to say, and we could help you build it into a format for emailing to them? 

bombom66

EssexHebridean said:

Hey OP, I do think you have a right to be upset, but I also think you need to be realistic. Ultimately you’ve had your scan and in a far better timescale than you would have got it on the NHS, even allowing for the fact that the results were delayed.  So, “up to a week” would have been acceptable - is that fair to say? In fact it was what - 3 days over that timescale? 

As someone else has said, admin errors do occur - yes, in an environment like that they really shouldn’t but people are human. What do you want from this? Would you feel that paying 50% is fair? If so then you need to think about a way of negotiating to that. 

If it helps, if you wanted to put together an email to them to put your case to them, you could maybe say here what you wanted to say, and we could help you build it into a format for emailing to them? 

Through the nhs I got ct scan results in 7 days, I asked private hospital how many days for mri scan they said 2/3 days ,so I agreed to that ,I didn’t agree to 10 days ,if they had said 10 days just for results then 100% I would have gone through nhs and save £460 ,then they’ve made it worse by lying about the email and lying about contacting my gp , they lied because they knew they were in the wrong and should also be punished for lying very unprofessional Iv today got a message from my gp that the email was sent at 12-12 pm as same time I was on the phone to them Iv now asked for a copy of the recorded call as a A request can be made for a copy of the recording under data protection legislation  

EssexHebridean

What was the expected timescale to get an appointment and then the results of the MRI on the NHS? 

sheramber

bombom66 said:

EssexHebridean said:

Hey OP, I do think you have a right to be upset, but I also think you need to be realistic. Ultimately you’ve had your scan and in a far better timescale than you would have got it on the NHS, even allowing for the fact that the results were delayed.  So, “up to a week” would have been acceptable - is that fair to say? In fact it was what - 3 days over that timescale? 

As someone else has said, admin errors do occur - yes, in an environment like that they really shouldn’t but people are human. What do you want from this? Would you feel that paying 50% is fair? If so then you need to think about a way of negotiating to that. 

If it helps, if you wanted to put together an email to them to put your case to them, you could maybe say here what you wanted to say, and we could help you build it into a format for emailing to them? 

Through the nhs I got ct scan results in 7 days, I asked private hospital how many days for mri scan they said 2/3 days ,so I agreed to that ,I didn’t agree to 10 days ,if they had said 10 days just for results then 100% I would have gone through nhs and save £460 ,then they’ve made it worse by lying about the email and lying about contacting my gp , they lied because they knew they were in the wrong and should also be punished for lying very unprofessional Iv today got a message from my gp that the email was sent at 12-12 pm as same time I was on the phone to them Iv now asked for a copy of the recorded call as a A request can be made for a copy of the recording under data protection legislation  

They have offered you a reduction in the fee because of the mistake.

What do you want?

bombom66

sheramber said:

bombom66 said:

EssexHebridean said:

Hey OP, I do think you have a right to be upset, but I also think you need to be realistic. Ultimately you’ve had your scan and in a far better timescale than you would have got it on the NHS, even allowing for the fact that the results were delayed.  So, “up to a week” would have been acceptable - is that fair to say? In fact it was what - 3 days over that timescale? 

As someone else has said, admin errors do occur - yes, in an environment like that they really shouldn’t but people are human. What do you want from this? Would you feel that paying 50% is fair? If so then you need to think about a way of negotiating to that. 

If it helps, if you wanted to put together an email to them to put your case to them, you could maybe say here what you wanted to say, and we could help you build it into a format for emailing to them? 

Through the nhs I got ct scan results in 7 days, I asked private hospital how many days for mri scan they said 2/3 days ,so I agreed to that ,I didn’t agree to 10 days ,if they had said 10 days just for results then 100% I would have gone through nhs and save £460 ,then they’ve made it worse by lying about the email and lying about contacting my gp , they lied because they knew they were in the wrong and should also be punished for lying very unprofessional Iv today got a message from my gp that the email was sent at 12-12 pm as same time I was on the phone to them Iv now asked for a copy of the recorded call as a A request can be made for a copy of the recording under data protection legislation  

They have offered you a reduction in the fee because of the mistake.

What do you want?

If I went through the nhs it would be free and results faster than 10 days so why should I pay anything for a worse service ? Simply if I had the results in 2/3 days I would have paid  I didn’t they lied so they should pay 

sheramber

But how long would you wait for the appointment in the first place?

bombom66

sheramber said:

But how long would you wait for the appointment in the first place?

I had to get a referral from my gp for this mri scan and book a appointment ,that took about 6 weeks forget the appointment , i asked how long the results would take several time 2/3 days that is what I was paying for, and I would have paid no problem you don’t pay for something you don’t receive