Which broadband provider is better?

400ixl

MenInBlack said:

There is no broadband at the house currently. 

If there was an FTTC line into the house before then it may just be a re-activation of an existing line. If not, it will be a new copper line from the street box with a master socket in the property.

MenInBlack

I will be calling them tomorrow to get it clarified. Thanks 

forgotmyname

Plusnet here, we are ditching our landline to go FTTP/500.  Coming to install soon so crossing my fingers
they can use existing cable routes for the fibre.

housebuyer143

forgotmyname said:

Plusnet here, we are ditching our landline to go FTTP/500.  Coming to install soon so crossing my fingers
they can use existing cable routes for the fibre.

They installed mine a month or so ago and yes, the engineers are keen to reuse existing cable routes, so you should be fine. That's the package I have and can't fault it at all! 
Just double check your DD info with Plusnet because they failed to set the first one up and then the second I believe also hasn't worked, so I'm just going to pay by card now each month.

forgotmyname

Thank's.  The text messages everyone keeps sending is driving me mad though.  Several from Plusnet regarding the upgrade as
expected but then several from Open Reach with the date and time, OK but one would have been enough. Then another one to verify
the fitting date and time slot instrcuting me to respond YES if OK.  Yesterday 2 more texts reminding me of the appointment and this
morning another with a reply YES before 4PM to verify the fitting timeslot.

Add to that the doctors are also equally text happy, how many text messages do you need to remember an appointment in
2 weeks time?

I took the front off one of the phone faceplates and can see the cable running upwards which was not expected, no overhead lines
around here. New build some 25 years ago so everythings underground. I didn't remove the metal innerplate though so it may just
drop down behind it.  Been so long we cannot remember how they got the 2nd line in before we had broadband.

housebuyer143

forgotmyname said:

Thank's.  The text messages everyone keeps sending is driving me mad though.  Several from Plusnet regarding the upgrade as
expected but then several from Open Reach with the date and time, OK but one would have been enough. Then another one to verify
the fitting date and time slot instrcuting me to respond YES if OK.  Yesterday 2 more texts reminding me of the appointment and this
morning another with a reply YES before 4PM to verify the fitting timeslot.

Add to that the doctors are also equally text happy, how many text messages do you need to remember an appointment in
2 weeks time?

I took the front off one of the phone faceplates and can see the cable running upwards which was not expected, no overhead lines
around here. New build some 25 years ago so everythings underground. I didn't remove the metal innerplate though so it may just
drop down behind it.  Been so long we cannot remember how they got the 2nd line in before we had broadband.

Lmao! You know I said the same thing about open reach. They were really keen to confirm that appointment and ensure I hadn't forgotten. I think I responded "yes" about 5 times in a week 🤣🤦‍♀️  

forgotmyname

OH NO.... You mean I have more texts to come..  I wonder what happens if I respond in different languages?  

forgotmyname

Well we had a contractor come out today and he could not fit the full fibre. He was on his own and the only options he had was fit
the box to the front wall and we run a power cable to it or he runs a massive length of cable around the house.

Neither appealed so he went away and we need to arrange another appointment, which hopefully will be openreach themselves who will
know exactly where the cables are routed and how to get the fibre in without a load of internal wiring.

Seems strange that they can get the copper wires in without an issue but installing fibre is an issue? Why does it not just follow the
same route?

housebuyer143

forgotmyname said:

Well we had a contractor come out today and he could not fit the full fibre. He was on his own and the only options he had was fit
the box to the front wall and we run a power cable to it or he runs a massive length of cable around the house.

Neither appealed so he went away and we need to arrange another appointment, which hopefully will be openreach themselves who will
know exactly where the cables are routed and how to get the fibre in without a load of internal wiring.

Seems strange that they can get the copper wires in without an issue but installing fibre is an issue? Why does it not just follow the
same route?

That's a shame. Openreach engineer installed mine but I wanted it in the front wall, same place as the old one so it was an easy job. He just ran it from the underground box through my underground conduit and onto the house.

Hopefully you get it up and running soon enough. 

forgotmyname

Fingers crossed openreach engineers can put it in the same location because my entire network/NAS/UPS etc are all in that location.

The contractors options seemed limited due to being on his own. He seemed to think the fibre was ready to connect outside the property
but I don't think fibre runs that close to the house?