Currys refused to honor price match

user1977

Andrea15 said:

Just been locked in a 2 day discussion with Currys who are refusing to price match a local store because that store (both physical and online) only delivers to Scotland.

Why don't you just buy from the other shop?

Andrea15

Yes, I forgot to say. I have some gift vouchers for Currys that I need to use. That's why I am stuck with them.

Okell

Andrea15 said:

 
... If someone can explain it to me, I would be very grateful!

Presumably Currys will argue that if the seller you want to price match only delivers to Scotland, then they aren't offering the item on the same T&Cs as Currys who will deliver UK wide

Andrea15

I have no idea what their argument is. They just keep repeating in a robotic fashion that they deliver only to parts of Scotland and have their own vehicles.
So what?!?! I could go and buy in store as they are a 20-30 min drive from me. 

Besides, Currys is nationwide when it suits them. You could find articles that are unavailable in the store and you can't even get them delivered there. You may only check that delivery (at an extra £20 min) is an option, but they do not match ancillary services, like delivery, so what is their point?

the_lunatic_is_in_my_head

Andrea15 said:

I have no idea what their argument is. They just keep repeating in a robotic fashion that they deliver only to parts of Scotland and have their own vehicles.
So what?!?! I could go and buy in store as they are a 20-30 min drive from me. 

Besides, Currys is nationwide when it suits them. You could find articles that are unavailable in the store and you can't even get them delivered there. You may only check that delivery (at an extra £20 min) is an option, but they do not match ancillary services, like delivery, so what is their point?

I think as you are in Scotland and that company will deliver to you then the terms are the same, if you wasn't in Scotland and thus couldn't have access to the same deal then it would be fair enough not to price match. 

My impression is that price match policies are primarily used to create the illusion that the retailer already has the lowest prices so you don't need to bother shopping around, once someone has spent their money on something they are only going to buy once (or in a blue moon) most people aren't looking around to see if they can get a few quid back. 

If such policies were to acquire long term customers the terms wouldn't be so restrictive. 

You could buy from Currys anyway and try to claim the difference back via a complaint/legal avenue but it's probably easier not to.

You could raise a complaint with the ASA if you feel their advertising is in breach of the CAP code of conduct for advertising standards.  

eskbanker

Story continues at https://forums.moneysavingexpert.com/discussion/6566467/currys-price-match-pre-purchase-how-to-make-it-work