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Currys refused to honor price match

Skylined
Skylined Posts: 14 Forumite
Fifth Anniversary 10 Posts
edited 5 September 2024 at 7:12PM in Consumer rights
Hi there. I was looking to price match a tablet sold on Amazon UK and they refused because it says "sold by Amazon EU" so their claim is that the item is not being sold by a UK retailer. My counter-argument was that the item is sold through Amazon.co.uk , the seller is Amazon themselves, and that Amazon.co.uk is the commercial name but the actual legal name "Amazon EU sarl" , so every time one buys directly from Amazon UK they actually buy from Amazon EU sarl (as it appears on every single invoice) and many if not most of their products have originated from warehouses on the continent. 

Needless to say my words were ignored, in one ear and out of the other, the online chat Currys representative didn't even debate me, he just apologised and said they can't help, while the manager at the store kept saying  "it's a different company using the same name" 😮😲 .

Who do you reckon is right here ? Even if they were right the Currys guys were completely unable to offer a meaningful debate/explanation so maybe you can. Thanks 
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Comments

  • Peter999_2
    Peter999_2 Posts: 1,178 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    If they are only price matching then buy from Amazon instead and remember not to give Currys your business in future.
  • If they are only price matching then buy from Amazon instead and remember not to give Currys your business in future.
    Thank you for the response, I forgot to say, I'm asking for a price match because I can buy their items on credit 
  • Having ".co.uk" domain name means nothing, many far east websites do the same to appear to based in the UK.
  • cr1mson
    cr1mson Posts: 919 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Was it from Amazon specifically or a 3rd party marketplace seller that sells on Amazon?
  • Peter999_2
    Peter999_2 Posts: 1,178 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Skylined said:
    If they are only price matching then buy from Amazon instead and remember not to give Currys your business in future.
    Thank you for the response, I forgot to say, I'm asking for a price match because I can buy their items on credit 
    Ah, I understand then.     I think I would be annoyed then,  Amazon just use Luxembourg for tax reasons and Amazon SARL does have a UK branch so in effect in my eyes they are a UK retailer. 
  • Skylined
    Skylined Posts: 14 Forumite
    Fifth Anniversary 10 Posts
    edited 5 September 2024 at 7:30PM
    cr1mson said:
    Was it from Amazon specifically or a 3rd party marketplace seller that sells on Amazon?
    Amazon specifically, same company, just another branch. I think it is coming from their German branch and that's why the listing says "sold by Amazon EU" . Obviously it is the same company, I'm just trying to figure out if Currys had an actual justification for refusing the price match 
  • Arunmor
    Arunmor Posts: 473 Forumite
    100 Posts First Anniversary Name Dropper
    You can use Klarna on Amazon.
  • Is there anything in the terms that gives them an option to refuse to price match for any reason (other than unlawful discrimination, of course)?

    As an aside, when did "debate me" become a substitute for "debate it with me"?  I've heard it used that way before, and it sounds weird.  Why would Currys "debate you"?  It literally means they'd argue about you among themselves.
  • Don't they only price match against physical stores and not online retailers? 
  • Grumpy_chap
    Grumpy_chap Posts: 17,291 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper Combo Breaker
    Skylined said:
    If they are only price matching then buy from Amazon instead and remember not to give Currys your business in future.
    Thank you for the response, I forgot to say, I'm asking for a price match because I can buy their items on credit 
    Isn't most credit available to be used at any retailer?

    Or, do you mean you have store credit / vouchers that have to be used at Curry's?

    Or, do you mean you can buy Curry's vouchers at a discount through a workplace scheme such as Reward Gateway and want to take the percentage saving on buying the vouchers and also be price-matched?
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